Legal

TERMS OF USE (updated on 1 September 2017)

Welcome to the Loro Piana website (the "Website"). The Website is the property of and is operated by Loro Piana S.p.A. – a company subject to coordination and control by LVMH – Moët Hennessy Louis Vuitton S.E. (France) -, for the benefit of itself and other companies within the Loro Piana Group, with its registered office in Corso Rolandi 10, 13017 Quarona (VC) – Italy, telephone number +390163201111, VAT number 01611400027 (hereinafter “Loro Piana”, “we”, “us” or “our”). We invite you to carefully review these Website terms of use ("Terms of Use") before continuing to access or using the Website. These Terms of Use apply to all visitors to, or users of, the Website. By accessing or using the Website you confirm your acceptance of these Terms of Use and your agreement to be bound by them. If you do not accept these Terms of Use, do not use this Website. We reserve the right to terminate or suspend your access or use of the Website if either: (a) we reasonably consider that you have breached these Terms of Use, or (b) we consider it necessary to do so for security purposes.

Changes to the Terms of Use

Loro Piana reserves the right to change, modify, revise, add or remove portions of these Terms of Use by updating this document, at any time and without prior notice to you. Changes to these Terms of Use will be communicated by placing a notice on this Website. We thus invite you to check these Terms of Use periodically. If you do not agree to any such change, you must discontinue the access or use of the Website. By continuing the use of the Website following the posting of changes you accept and agree to the changes.

Proprietary Content

All rights, titles and interests in and to the Website and all of its content, including, but not limited to, its software or HTML code and other computer code contained therein, text, graphics, user interfaces, visual interfaces, scripts, artwork, photographs, images, designs, video, audio and written and other materials that appear as part of the Website (collectively, "Content") is owned by Loro Piana and/or its licensors. All Content is protected by applicable intellectual property laws, including but not limited to copyright, patent and trademark laws, and other laws and international treaty provisions on intellectual property rights.

Trade marks AND LOGOS

All trademarks, trade names, logos, brand names and product names included on the Website ("Trade Marks") are the exclusive property of Loro Piana or of their respective companies. These Terms of Use do not allow you to use the Trade Marks and we remind you that the use of the Trade Marks in any manner is strictly prohibited.

Our Products

From time to time, we may modify, vary or withdraw (on either a permanent or temporary basis) some of the products and services and/or the features and specifications of those products and services, that are displayed on or made available to you through the Website, or make changes to the applicable prices for any such product or services, without notice. Our Terms of Sale also address the circumstances in which we may make changes to and/or withdraw products sold by us through the Website. You can read our current Terms of Sale at www.loropiana.com.

Although we will make any reasonable efforts to ensure that the information accessible on the Website is accurate and constantly up-to-date, to the maximum extent permitted by applicable law, we make no representation nor give any warranty as to the correctness, completeness, accuracy or currency of any information on the Website, including but not limited to products description, pricing and/or availability on the Website. The inclusion of any products or services on the Website does not imply, warrant or guarantee that these products or services will be available through the Website if you wish to place an order for such products and/or use such services at any particular time. We have made every effort to display, as accurately as possible, the colors of our products that appear on the Website. However, the actual color you will see will depend on your computer settings and we cannot guarantee that your computer will accurately display our colors.

Your Use of the Website

You are permitted to use the Website and the Content for your personal and non-commercial use only and always in compliance with these Terms of Use. Except as permitted by applicable law, you may not and may not permit, assist or allow any third party to (i) copy, reproduce, publish, transmit, distribute, broadcast, perform, upload, post, publicly display, encode, translate, modify or create derivative works from, sell, license or otherwise distribute this Website or any Content, including but not limited to mirroring, framing or linking, to any other computer, server, web site or (ii) access or use this Website or any Content for any commercial purposes, including any advertising or advertising revenue generation activity on your own web site.

You may not use any deep-link, page-scrape, robot, spider or any other automatic or manual processes to access, acquire, copy or monitor the Website or the Content or any portion thereof, or in any way reproduce the structure or presentation of the Website or any Content, or circumvent any copy-protection devices, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website.

You may not attempt to access any portion or feature of the Website you are not allowed to without authorization, or any other systems or networks connected to the Website or any Loro Piana server, by hacking, password mining or any other illegitimate means. You may not use anyone else’s password or Account as below defined at any time without the express permission and consent of the holder of that password or Account.

You may not probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Website, or any other customer, or exploit the Website or any service or information made available or offered by or through the Website, nor use the Website or the Content for any unlawful purposes or for any purposes not allowed by these Terms of Use or solicit the performance of any illegal activity or other activity which infringes the rights of Loro Piana or others.

You shall not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website, or any systems or networks connected to the Website. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.

Registration and Account

Certain services or features offered on or through the Website may require you to register and open an account (“Account”). If you would like to create an Account, you will need to provide an e-mail address and password to access your Account. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Account. You will be responsible for all activities that occur under your Account (including but not limited to any purchases of our merchandise made through your Account) unless you notify us that your Account is being used by a third party without your consent. Loro Piana cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. We may terminate your Account, at any time, and without prior notice to you if: (a) we reasonably believe that you are using your Account in breach of these Terms of Use, (b) we reasonably believe that a third party is using your Account without your consent, or (c) we need to terminate or suspend your Account for security or maintenance purposes.

CHAT

The LiveChat! service is being made progressively available by Loro Piana to its Website users for the purpose of providing assistance during the sale, post-sale stage and for support while browsing the Website. To use the LiveChat! service one must provide its own name (or nickname) and e-mail address. The LiveChat! service must not be used for fraudulent, illegal, offensive purposes or in a way that might cause damage or risks to Loro Piana, its activities, reputation, employees, other users or any third party. Loro Piana reserves the right to suspend or interrupt the provision of the LiveChat! service in case of improper use of the same.

Feedback and other Communications

Any feedback, comments, suggestions, ideas and/or other information (except for your personal information) (collectively, "Communications") that you submit to the Website, also through the LiveChat! service (as long as it is made available), shall be deemed non-confidential. We reserve the right to use such Communication on an unrestricted basis, including but not limited to copy, reproduce, publish, transmit, distribute, broadcast, display, post, modify, translate, incorporate in other materials and commercially exploit it in any other way. Loro Piana shall have the unlimited right to use any ideas, concepts, know-how, or techniques contained in any Communications you send to us for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. Loro Piana discourages you from sending us any information that you consider to be confidential or proprietary through the Website.

RESERVED PRESS AREA

A dedicated reserved press area will be available on the Website (“Press Area”). Access to the Press Area will be permitted to journalists and authorized users only (“Authorized Users”) and will be subject to registration. You may register for use of the Press Area by clicking on the “PRESS AREA” button on the Website homepage and you will be redirected to a registration form. You will need to fill in and submit the form online. We will review the information provided and will decide, in our sole discretion, whether or not to allow access to the Press Area. If you have been allowed access to the Press Area you will receive an e-mail to the e-mail address provided with the registration form including a temporary login and password, along with a url link to enter the Press Area. When first entering the Press Area, you will have to complete your registration by adding personal details and you will be prompted to change the temporary password. If you have been allowed access to the Press Area you may access and download the material posted and as allowed under applicable laws. We may verify what are the materials and information that you are interested in. We may terminate your Account, at any time, and without prior notice to you if: (a) we reasonably believe that you are using your Account in breach of these Terms of Use, (b) we reasonably believe that a third party is using your Account without your consent, or (c) we need to terminate or suspend your Account for security or maintenance purposes.

PRIVACY POLICY

When you buy goods from, or otherwise use the Website including the Press Area above referenced, we may ask you to provide us with personal information about yourself. Personal information that you provide to Loro Piana through the Website shall be subject to our privacy policy. You can read our current Privacy Policy at www.loropiana.com. By using the Website, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Website may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Link to Third Party’s Websites or Content

The Website may contain content created by third party, information obtained from public sources and/or links to external web sites or webpages operated by third parties (the "Third Party Content and Websites"). Loro Piana does not control or monitor such Third Party Content and Websites and is not responsible or liable for the accuracy, security or reliability of any Third Party Content and Websites. Access to any Third Party Content and Websites is at your own risk and Loro Piana will have no liability to you for any loss or damage that you suffer (including but not limited to any loss or damage to your computer equipment, hardware or software) arising out of or related to your access or use of, or reliance on, any Third Party Content and Websites or caused by or in connection with any purchase of goods or services available on or through any such Third Party Content and Websites.

Disclaimer

The use of the Website is at your own sole risk and you are entirely responsible for your use of the Website and any Third Party Content and Websites. Loro Piana takes all reasonable measures necessary to try to ensure that the Website and the Content are free from viruses and defects but cannot guarantee that your computer equipment, hardware or software or any data stored or created by your computer equipment, hardware or software (collectively, "Equipment") will not be damaged, corrupted, lost or otherwise affected if you access or use the Website or any Content. Further, Loro Piana does not warrant that the Website or any Content, service or feature of the Website will be uninterrupted, or that any defects will be corrected, or that your use of the Website will provide specific results.

The Website and the Content are delivered on an “AS-IS” and “AS-AVAILABLE” basis. To the maximum extent permitted by applicable law, Loro Piana disclaims all warranties, express or implied, including any warranty of accuracy, completeness, non-infringement, merchantability or fitness for a particular purpose. Loro Piana disclaims any and all liability for the acts, omissions and conducts of any third parties in connection with or related to your use of the Website, including without limitation any liability for any third party content, information, statement, available on or through the Website, under criminal or civil laws relating to defamation, intellectual property infringement, privacy, obscenity, or other areas of law.

Limitation of Liability

To the maximum extent permitted by applicable law, Loro Piana shall in no event be liable to you or anyone else for any damage arising out of use of the Website and/or the Content or any information contained on or the products sold through the Website, including without limitation, liability for (a) any loss of or corruption to data, (b) loss of or damage to your Equipment, (c) any loss or damage which was not foreseeable by both you and by us or which you did not notify us may occur if we breach these Terms of Use or our legal duty of care to you, or (d) any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage, such as through the installation of reputable anti-virus software. Nothing in these Terms of Use excludes or limits our liability to you for fraud or gross negligence or for any other liability which may not be excluded or limited under any mandatory provision of applicable law.

General Terms

These Terms of Use are governed by the laws of Italy without regard to any choice of law rules. You agree to bring any and all claims in connection with any disputes arising out of or related to the use of the Website or these Terms of Use exclusively in the Court of Milan (Italy) and you further consent to the jurisdiction of the Court of Milan (Italy) for any claims we bring against you in connection with any disputes arising out of or related to the use of the Website or these Terms of Use. For the avoidance of doubt, nothing herein shall preclude the right of Loro Piana to bring claims in connection with any disputes arising out of or related to the use of the Website or these Terms of Use in any court of competent jurisdiction, including but not limited to, the Court of Milan (Italy). The Website is hosted by BT-INET.

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Terms of Sale – Orders Delivered to the European Union, Ukraine, Switzerland, Qatar, Kuwait and Saudi Arabia

TERMS OF SALE - ORDERS DELIVERED TO THE EUROPEAN UNION, UKRAINE, SWITZERLAND, QATAR, KUWAIT AND SAUDI ARABIA (Updated on April 7th, 2021)

These terms of sale (“Terms of Sale”) set out the terms and conditions that will apply to your purchase of Products through the Website. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance.

Your use of the Website is subject to our “Website Terms of Use” that you can consult in the Section “Legal”— “Terms of Use of our Website”.

The purchase of Products on the Website is reserved solely for Consumers. The term “Consumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity.

In these Terms of Sale “Loro Piana”, “we” and “us” means Loro Piana S.p.A. company subject to the direction and coordination of LVMH Moet Hennessy Louis Vuitton S.E. (France) -, with registered office in Corso Rolandi 10, 13017 Quarona (VC) — Italy, VAT number 01611400027, company Register Number 08075900152, e-mail address: customerservice.eu@loropiana., tel +39.02.77802800 and “you” means you, our valued customer.

Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document, unless otherwise defined elsewhere herein.

These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Products. No other terms and conditions shall apply. The contract can't be modified unless we agree to vary it in writing or by email.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.

DEFINITIONS

In this document:

“Consumer Code” means the Italian Legislative Decree No. 206 of September 6, 2005 applying to Products shipped to Italy.

“Contract” means the contract between you and us for the sale and purchase of Products, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale.

“Delivery Receipt” means the delivery form listing the Products shipped. This form is sent along with the Products.

“Gift” means any Product that is purchased through the Website for delivery to a different recipient.

"Loro Piana Store" means any Loro Piana store listed as available for returns on our Website, including online shopping facility.

“Order” means an order for Products.

“Order Processing Receipt” means the e-mail Loro Piana will send to you at the time your Order is received by Loro Piana.

“Order Confirmation” means the e-mail Loro Piana will send to you at the time the Products are shipped confirming shipment of all or part of the ordered Products.

“Products” means the products that we sell on the Website from time to time.

“Return Authorization Number” mean the number you will receive to exchange or return Products.

"Terms of Sale" means these terms and conditions of sale.

"Website" means our website located at http://www.loropiana.com.

“Personalised Products” means the Products for which Loro Piana offers a service of personalisation.

“Special Terms” means the special terms of sale for Personalised Products.

1. ORDER AND ACCEPTANCE

To place an Order, you must be 18 years of age or over. You will have to select the Products on the Website, select colour and size and add them to your shopping bag.

If you wish to proceed with the purchase, you may choose one of the following options:

- PAYPAL express check-out option by clicking on “PAYPAL” button. In this case, you will be automatically redirected to the website www.paypal.it where you will carry out the payment without registering on the Website. Once the payment is carried out you will be redirected again to the Website in order to fill in the missing information that are necessary to complete the Order;
- Website check-out option by clicking on “PROCEED TO CHECKOUT” button. In this case, you may proceed through the registration or the login into your personal account or you may proceed without any registration.

Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.

Each Order submitted constitutes an offer to purchase Products from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where:

- you provided us with (i) incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; (ii) insufficient or incorrect shipping address — in this regard, please note we do not ship Products to P.O. boxes; or (iii) fraudulent information;
- there is an error on the Website relating to the Products that you have ordered, for example an error relating to the price or description of the Products as displayed on our Website;
- the Products that you have ordered are no longer available through our Website;
- the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or
- we believe that you are under the age of 18.

If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order. If you place an Order by telephone, you will have to register on the Website during the call and provide us with an e-mail address.

After you have placed your Order through the Website or by telephone, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed.

If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at +39.02.77802800 or by e-mail at customerservice.eu@loropiana.com before you try to place another Order for the same Products.

Please note that the Order Processing Receipt does not constitute acceptance of your Order. The acceptance of your Order and the charge of the amount on your credit card or other means of payment you have selected will take place only when we send you the Order Confirmation through which we inform you that your Order has been shipped. Together with the Order Confirmation you will receive as well an e-invoice for your Order. You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Products will be shipped for the part of the Order that was accepted.

If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.

2. PRODUCT AVAILABILITY

We will make all reasonable efforts to ensure that the prices and other information about Products displayed on the Website are accurate and up-to-date. However, the inclusion of any Products on our Website does not imply, warrant or guarantee that the Products will be available if you wish to place an Order to purchase them.

We will have the right, at any time and without previous notice, to make changes to the information about Products displayed on the Website, including without limitation information about prices, description or the availability of Products. Changes will not however affect the price, availability or description of any Products for which you received the Order Confirmation.

3. GIFTS

Subject to the restrictions in Clause 5, below, you may purchase Products as a Gift and have it sent to a different recipient.

By making a Gift purchase, you represent that you have permission to provide to us information belonging to the Gift recipient. Please note that you will be liable for providing the recipient's personal data in compliance with any applicable privacy law. We invite you to consult our privacy policy on the Website before providing us with a third party's personal data.

We retain the right to reject your order for any reason if we believe that you may not have proper authorization to provide us with third party information, including, but not limited to, recipient name(s) or address(es).

We will deliver the Gift to your recipient in reliance upon your representations. You will receive the Order Confirmation from us when your Gift has been shipped to the recipient confirming that we have accepted your Order for the Gift and an e-invoice for your Order.

4. PRICES AND PAYMENTS

The prices of the Products are indicated on the Website and will be confirmed in the Order check-out page, in the Order Confirmation as well as in the e-invoice you receive after your purchase. We reserve the right to vary the price of our Products at any time, provided that we will not alter the price of any Product after we send you the Order Confirmation. Please be aware that prices charged for any Products purchased on the Website may vary to reflect local market pricing and applicable duties.

Prices are inclusive of VAT unless stated otherwise. Any other taxes and duties – if applicable - are not included and are calculated according to the value of your Order and your shipping destination and are itemized on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice. Shipping costs may also apply to your Order and will be indicated in the Order check-out page.

You may pay by credit card, Paypal, e-wallet or bank wire transfer (save for possible restrictions provided by the applicable laws and regulations), as listed on our check-out page. Payment must be made in the currency as indicated on your Order before you submit it.

Please be advised that you may sustain some extra charges imposed by your credit card issuer or by your bank, for which we deny any responsibility.

Payment by credit card. You must supply your card details when you place your Order. We will place a “hold” on your payment card for the total value of your Order. If the “hold” on your card has been authorised by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until your credit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.

After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control (eg: delays by your credit card issuer in removing the “hold” from your credit card).

Payment by PayPal. If you choose PayPal as your payment method, you will be redirected to the website www.paypal.com where the payment for the Products will be carried out following the procedure envisaged and regulated by PayPal and the contract terms and conditions as agreed between you and PayPal. The data entered on the PayPal website will be handled directly by PayPal and will not be sent to or shared with us, except for the data that are necessary to perform the delivery of the Products in case you have selected the option of PayPal express check out. We will therefore have no knowledge of and cannot record in any way the details of the credit card connected to your PayPal account or any other payment instrument connected to said account.

We will place a “hold” on your PayPal account for the total value of your Order. If the “hold” on your PayPal account has been authorised by PayPal, your PayPal account will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until PayPal has authorised the use of your PayPal account for payment of the Products ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the PayPal account holder by requesting appropriate documentation.

After a “hold” on your PayPal account has been authorized by PayPal, please be advised that, in case your PayPal account is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control (eg: delays by PayPal in removing the “hold” from your PayPal account).

Payment by e-Wallet.

(i) Apple Pay

If you have installed the Apple Pay app and activated the Apple Pay option and you are navigating through Safari, you may choose such payment method.

If you choose Apple Pay as an option, a popup will be displayed and you will need to insert your shipping and billing address and select the preferred card connected to your account.

Once completed, you will need to click on “proceed” button and authenticate yourself through Face ID or Fingerprint and validate the payment.

In the event of payment via Apple Pay, the total amount due will be debited by Apple Pay to you at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to your Apple Pay account that you used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Apple Pay and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting you with the refund. To contest these cases, you must contact Apple directly.

(ii) Google Pay

If you have installed the Google Pay app and activated the Google Pay option, you may choose such payment method.

If you choose Google Pay as an option, a popup will be displayed and you will need to insert your shipping and billing address and select the preferred card connected to your account.

Once completed, you will need to click on “proceed” button and authenticate yourself through fingerprint and validate the payment.

In the event of payment via Google Pay, the total amount due will be debited by Google Pay to you at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your Google Pay account that you used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Google and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting you with the refund. To contest these cases you must contact Google directly.

Payment by wire transfer. In case of payment by wire transfer, the payment shall be made to the following bank account:

INTESTATARIO C/C
LORO PIANA Spa
NOMINATIVO BANCA
BANCA INTESA SAN PAOLO
CODICE IBAN IT12C0306944312161009380938
CODICE SWIFT BCITITMMXXX

You will be responsible for the payment of any charges applied by your bank to the transfer and/or to any currency exchange. Please note that we will only accept payments from bank accounts whose holder is the person placing the Order on the Website and who will then receive the e-invoice: therefore, you could be contacted by our customer service to have all necessary information in connection thereto. We will not accept your Order, neither will we supply the Products to you until we receive confirmation from our bank that the payment has been successfully credited to our bank account. We reserve the right to verify the identity of the bank account holder by requesting appropriate documentation.

We take all reasonable care to make the Website secure and to prevent frauds. All transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers and countries. If you wish to dispute the validity or amount of a charge that appears on your credit card statement, please contact us at customerservice.eu@loropiana.com or +39.02.77802800.

5. SPECIAL TERMS FOR SHIPMENT TO QATAR, SAUDI ARABIA, UKRAINE, KUWAIT AND SWITZERLAND

The following special terms apply exclusively to shipments of Products to Qatar, Saudi Arabia, Ukraine, Kuwait and Switzerland ("Restricted Locations"):

- The service of alteration is not available for Qatar, Kuwait and Saudi Arabia, Ukraine.

- The shipping address and the billing address shall match if purchasing Products in any Restricted Location. It is not possible to send the Products to third parties if purchasing or sending to any Restricted Location.

- Some of the Products, among which those subject to C.I.T.E.S Treaty, including vicuna items or goods which composition includes fur or exotic leather goods may not be available for shipping to a Restricted Location. Loro Piana will inform the buyer before the shipping takes place in case some of the Products have to be removed from the Order.

- In addition to shipping costs – if applicable -, which will be itemized on the Order check-out page and on the Order Confirmation, Orders for Saudi Arabia and Ukraine may be subject to custom duties and local VAT which vary depending on the value of the Products purchased on the Website and which cannot be calculated in advanced by Loro Piana. The courier will notify you on costs to be paid and the procedure of payment as well as other formalities that are required to be followed by the local legislation at the time the Products are delivered to you. For more detailed information on the applicable duties, please contact us at customerservice.eu@loropiana.com or +39.02.77802800

- The Orders for Saudi Arabia and Ukraine will be processed only following your approval of the custom duties and local VAT payment.

- Delivery date for Products delivered to a Restricted Location depends on custom clearance as well as on the issuance by the Chamber of Commerce of a Certificate of Origin or Declaration of Origin, which attests that the Products listed therein meet certain criteria to be considered as originating in a particular country.

- Products may be returned exclusively by using the "Free Pick Up" service. We will not accept returns for changing the colour or size of the Products already purchased. If you would like a different Product, please return your purchase and place a new order. Returns and changes at Loro Piana Stores will not be available.

- In case of return of Products, using the Loro Piana "Free Pick Up" service, Loro Piana will reimburse the price you paid for the Products., minus the custom duties for importing Products from Saudi Arabia to Italy.

- Payments accepted for Restricted Locations are credit/debit card /e-wallet. Furthermore, for Ukraine, payment by wire transfer will be accepted as well.

6. DELIVERY AND ORDER TRACKING

International shipping is available when ordering Products from the Website. You can view the countries to which we ship Products and from which we accept returns/exchanges directly on our Website.

We will not deliver any Products unless or until payment has been authorized and/or credited on Loro Piana's bank account. When the Products have been delivered to our carrier, we will send you the Order Confirmation.

Delivery will be made by courier during normal business hours. Please be advised that shipping costs may apply to your Order and that our courier cannot deliver packages without receiving a signature and/or payment of applicable customs duties.

We will make any reasonable effort to deliver the Products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any such delay in delivery. You can track the progress of your Order by entering the tracking number provided in your Order Confirmation. Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery that you reserve the right to verify the content. You hereby waive your rights to any refund or reimbursement if you fail to comply with these provisions.

7. RESALE / RESHIPPING OF OUR MERCHANDISE

The resale, rental or transfer for commercial or professional reasons of Products purchased on the Site is strictly forbidden. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Products.

8. HOW DO I RETURN/EXCHANGE A PRODUCT?

The following policy applies only to Products purchased on our Website. We cannot accept returns/exchanges of Products purchased on other websites, in physical stores, or Products from countries where we do not ship merchandise directly.

Please see the specific applicable conditions below:

A. To Return or Exchange a Product Online Using Loro Piana's Free Pick Up Service:

i. Products Purchased By You:

You may return or exchange the colour or size of any online purchase made by you, within 30 days after the Products are received. Each Product can be exchanged or returned one time only. Please note we only accept exchanges for changing the colour or size of the same Product already purchased. If you would like a different Product, please return your purchase and place a new order.

Returning or exchanging purchased Products using our return service is free and can be done in 3 easy steps:

1. Please login to your Account. Under “Order History”, you can select the detail page for the relevant Order and indicate the Products which you would like to return/exchange as well as the reason for the return or the new colour/size desired. You will receive a Return Authorization Number. Print this number directly from the site (alternatively if you do not have access to a printer, handwrite the Return Authorization Number on the line indicated in the Delivery Receipt that you received with the original shipment).
2. Place all Products for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number (printed or handwritten as per the above).
3. Attach the ESHOP URGENT sticker and the DHL return label that you received with the original shipment to the outside of the box. In case you want to specify a different pickup address, you can do it while entering the return request (step 1. In the instructions above) and print a new return label. Call DHL directly or visit their website to schedule a free pick up. You will be asked to provide the Loro Piana client code which will appear automatically on your air way bill, and the best time for a pick up. Return shipments using DHL will be provided to you free of charge.

The right to return a Product using the Loro Piana's Free Pick Up Service is compliant with the right of withdrawal established by the EU Directive 2011/83/EU on consumer rights (the "Consumer Rights Directive" – CRD), according to which consumers have a right of withdrawal from contracts concluded at a distance and consumer contracts concluded outside of your business premises.

ii. Products You Received As a Gift:

Unfortunately, Gifts cannot be returned for a refund using our online process; Gifts can only be exchanged for a different size and/or colour within 30 days after the Gifts are received. Each Gift Product received may be exchanged one time, only.

For a gift exchange please contact our customer service either by email customerservice.eu@loropiana.com or by phone +39.02.77802800 to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.

Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Products or reimburse the total amount paid minus original shipping costs, and customs dues (as the case may be) to the credit card, PayPal account or the bank account used for the original purchase. We will credit the refund to the credit card, PayPal account or the bank account that you used to pay for the Products within approximately thirty (30) days from the date that we receive the returned Products, save for possible delays of technical nature not attributable to us (e.g.: malfunctions of the credit card system). In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our customer service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Products back to you.

B. Return of damaged or faulty Products

All Products are covered by a 24 (twenty-four) month warranty for lack of conformity as provided by law, without prejudice to the possibility that local law may provide for a different timing of the compulsory legal guarantee.

To benefit from the guarantee, you must be able to show when the Products were purchased by keeping the Delivery Receipt that you received in the original shipment.

This policy applies both to online Products purchased by you and online Products you received as a Gift. For returns related to quality concerns that occur within 30 days of Products being received, please follow the procedures outlined above under letters A. - point i. for Products purchased by you on our Website and point ii. for Products you received as a Gift - or B. For returns after 30 days of Products being received, please contact our Customer Service at customerservice.eu@loropiana.com or +39.02.77802800.

At the time of delivery, you are required to check the Products in order to ascertain that their conform with the Products ordered and that they do not show any defects. You should inform us of the existence of any such lack of conformity within a period of 2 (two) months from the day when you detected the lack of conformity.

Unless proved otherwise, any lack of conformity which becomes apparent within 6 (six) months of delivery of the Products shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

Please note that when the Products are returned for quality problems, we will examine them. If the Products have quality problems, we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then:

- for Products purchased by you on our Website, we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, provided you provide evidence thereof in writing) to the credit card, PayPal account or bank account used for the original purchase in accordance with the applicable regulations In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank. Any such refund made to you shall be reduced to take account of the use that you have had of the Products since its delivery.

- for Products you received as a Gift, the refund can only be issued to the purchaser therefore you will be contacted by the Customer Service to obtain all the necessary information in connection thereto.

The warranty for lack of conformity will be applicable only if the Products have been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the Products. Therefore, if we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were shipped to us later than the above mentioned deadline, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Products to you.

9. ALTERATIONS

The alteration service offers size fitting to customers. For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.

Any adjustment of the original product design is not considered an alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).

In the same way, product personalization, customization and repair are not considered an alteration.

You can bring any Product you have purchased online in one of Loro Piana directly operated stores located in the country where the Products were shipped for basic alterations. Alterations are provided free of charge within six (6) months after the Products are purchased. Please bring a copy of the Delivery Receipt, as well as the Products to be altered. The timing of alterations depends on the services requested, the number of Products to be altered, and the availability of the staff at each store. Please contact the customer service to get the list of the Loro Piana directly operated stores located in the country where the Products were shipped.

10. CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Products, the availability of Products, the login/registration process and any further information you may need in connection with the use of our Website and/or our Products. Our customer service is available in English and Italian language Monday through Friday between the hours of 9 and 18 CET with the exception of holidays.

If you need any information, we invite you to refer to the “FAQ section” on our Website and if you are not satisfied you may contact us at the following email or by phone:

- Email: customerservice.eu@loropiana.com

- Phone (Monday through Friday between the hours of 9 and 18 CET with the exception of holidays): +39.02.77802800.

11. PERSONAL INFORMATION

When you place an Order through our Site, you will be providing us with your personal information. We will use your personal information to process your Order and deliver the Products ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our privacy policy on the Website.

By providing us with personal information, you consent to our use of such personal information for purposes of processing Orders, collecting payment, and any requests from the recipient with respect to such Order(s).

12. OUR LIABILITY TO YOU

Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, breach of terms regarding title implied under the Consumer Code as for Products shipped to Italy or any other liability which the applicable laws state may not be excluded or limited.

To the fullest extent possible pursuant to applicable law we will not be liable to you under these Terms of Sale for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of these Terms of Sale or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into these Terms of Sale, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached these Terms of Sale or our legal duty of care.

13. GENERAL TERMS

(a) These Terms of Sale are governed by Italian law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the customer applicable in the country of habitual residence of the customer.
Any dispute will be submitted to the exclusive jurisdiction of the competent court of the place where the Consumer is domiciled or resident or, at the Consumer's choice, the Italian Court of Milan.
Alternatively, the customer who is domiciled or resident in one of the member states of the European Union, Iceland, Norway, Liechtenstein, may opt for one of the out-of-court dispute settlement procedures provided for under the applicable laws currently into force, such as the platform provided by the European Commission, available on the website http://ec.europa.eu/odr
For sales to any of the Restricted Locations, these Terms of Sale are governed by Italian law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the customer applicable in the country of habitual residence of the customer. All disputes arising out of or in connection with these Terms of Sale shall be submitted to the International Court of Arbitration of the International Chamber of Commerce and shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one arbitrator appointed in accordance with the said Rules. The language of the arbitration shall be English and the seat of arbitration shall be Milan, Italy.

(b) If either you or we do not enforce or delay enforcing any of our rights under these Terms of Sale, this will not stop us from doing so at a later date.

(c) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.

(d) No party other than you or us has any right to enforce any term of these Terms of Sale.

14. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

These special terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.

- No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

- Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

- Personalised Products are shipped separately from other Products' orders.

- After you have placed your order, your credit card or your PayPal account will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalised Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready, we will send you an email through which we inform you that your Order has been shipped together with the tracking number.

- The payment methods accepted for Personalised Products service are credit card, e-wallet and PayPal (for Restricted Locations only credit card and e-wallet payments apply).

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Terms of Sale – Orders Delivered to United Kingdom

TERMS OF SALE - ORDERS DELIVERED TO THE UNITED KINGDOM (Updated on May 19th , 2021)

These terms of sale (“Terms of Sale”) set out the terms and conditions that will apply to your purchase of Products through the Website. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance.

Your use of the Website is subject to our “Website Terms of Use”, that you can consult in the Section “Legal” — “Terms of Use of our Website”

The purchase of Products on the Website is reserved solely for consumers. The term “Consumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity

In these Terms of Sale “Loro Piana”, “we” and “us” means Loro Piana GB Limited, with registered office in 47 Sloane Street, London SW1X9LU, United Kingdom, VAT number GB 756814305 Register of companies in England and Wales number 3977893, and “you” means you, our valued customer.

Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document, unless otherwise defined elsewhere herein.

These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Products. No other terms and conditions shall apply. The contract can't be modified unless we agree to vary it in writing or by email.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.

DEFINITIONS

In this document:

“Contract” means the contract between you and us for the sale and purchase of Products, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale

“Gift” means any Product that is purchased through the Website for delivery to a different recipient

“Products” means the products that we sell on the Website from time to time

"Loro Piana Store" means any Loro Piana store listed as available for returns on our Website

“Order” means an order for Products

“Order Processing Receipt” means the e-mail Loro Piana will send to you at the time your Order is received by Loro Piana

“Order Confirmation” means the e-mail Loro Piana will send to you at the time the Products are shipped confirming shipment of all or part of the ordered Products

“Delivery Receipt” means the delivery form listing the Products shipped. This form is sent along with the Products

"Terms of Sale" means these terms and conditions of sale

"Website" means our website located at http://www.loropiana.com

“Personalised Products” means the Products for which Loro Piana offers a service of personalisation

“Special Terms” means the special terms of sale for Personalised Products

1. ORDER AND ACCEPTANCE

To place an Order you must be 18 years of age or over. You will have to select the Products on the Website, select colour and size and add the items to your shopping bag.

If you wish to proceed with the purchase, click on “PROCEED TO CHECKOUT” button.

In this case, you may proceed through the registration or the login into your personal account or you may proceed without any registration.

Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.

Each Order submitted constitutes an offer to purchase Products from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where:

- you provided us with (i) incorrect information, including without limitation, (ii) insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address — in this regard, please note we do not ship Products to P.O. boxes; or (iii) fraudulent information;
- there is an error on the Website relating to the Products that you have ordered, for example an error relating to the price or description of the Products as displayed on our Website;
- the Products that you have ordered are no longer available through our Website;
- the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or- we believe that you are under the age of 18.

If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order. If you place an Order by telephone, you will have to register on the Website during the call and provide us with an e-mail address. After you have placed your Order through the Website or by telephone, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed. If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at +39.02.77802800 or by e-mail at customerservice.eu@loropiana.com before you try to place another Order for the same Products.

Please note that the Order Processing Receipt does not constitute acceptance of your Order. The acceptance of your Order and the charge of the amount on your credit card or other means of payment you have selected will take place only when we send you the Order Confirmation through which we inform you that your Order has been shipped. Together with the Order Confirmation you will receive as well an e-invoice for your Order. You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Products will be shipped for the part of the Order that was accepted.

If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.

2. PRODUCT AVAILABILITY

3. GIFTS

You may purchase Products as a Gift and have it sent to a different recipient.

By making a Gift purchase, you represent that you have permission to provide to us information belonging to the Gift recipient. Please note that you will be liable for providing the recipient's personal data in compliance with any applicable privacy law. We invite you to consult our privacy policy on the Website before providing us with a third party's personal data.

We retain the right to reject your order for any reason if we believe that you may not have proper authorization to provide us with third party information, including, but not limited to, recipient name(s) or address(es).

We will deliver the Gift to your recipient, in reliance upon your representations. You will receive the Order Confirmation from us when your Gift has been shipped to the recipient confirming that we have accepted your Order for the Gift and an e-invoice for your Order.

4. PRICES AND PAYMENTS

5. DELIVERY AND ORDER TRACKING

Shipping is available only in the United Kingdom when ordering Products from the Website. You can view the countries to which we ship Products and from which we accept returns/exchanges directly on our Website.

We will not deliver any Products unless or until payment has been authorized and/or credited on Loro Piana's bank account. When the Products have been delivered to our carrier, we will send you the Order Confirmation.

Delivery will be made by courier during normal business hours. Please be advised that shipping costs may apply to your Order and that our courier cannot deliver packages without receiving a signature and/or payment of applicable customs duties.

We will make any reasonable effort to deliver the Products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any such delay in delivery. You can track the progress of your Order by entering the tracking number provided in your Order Confirmation. Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery that you reserve the right to verify the content. You hereby waive your rights to any refund or reimbursement if you fail to comply with these provisions.

6. RESALE / RESHIPPING OF OUR MERCHANDISE

8. HOW DO I RETURN/EXCHANGE AN ITEM?

The following policy applies only to Products purchased on our Website. We cannot accept returns/exchanges of Products purchased on other websites, in physical stores, or Products from countries where we do not ship merchandise directly.

Please see the specific applicable conditions below:

A. To Return or Exchange An Item Online Using Loro Piana's Free Pick Up Service:

i. Items Purchased By You:

You may return or exchange the colour or size of any online purchase made by you, within 30 days after the Products are received. Each item can be exchanged or returned one time only. Please note we only accept exchanges for changing the colour or size of the same item already purchased. If you would like a different item, please return your purchase and place a new order.

Returning or exchanging purchased Products using our return service is free and can be done in 3 easy steps:

1. Please login to your Account. Under “Order History”, you can select the detail page for the relevant Order and indicate the items which you would like to return/exchange as well as the reason for the return or the new colour/size desired. You will receive a Return Authorization Number. Print this number directly from the site (alternatively if you do not have access to a printer, handwrite the Return Authorization Number on the line indicated in the Delivery Receipt that you received with the original shipment).

2. Place all items for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number (printed or handwritten as per the above).

3. Attach the ESHOP URGENT sticker and the DHL return label that you received with the original shipment to the outside of the box. In case you want to specify a different pickup address, you can do it while entering the return request (step 1. In the instructions above) and print a new return label. Call DHL directly or visit their website to schedule a free pick up. You will be asked to provide the Loro Piana client code which will appear automatically on your air way bill, and the best time for a pick up. Return shipments using DHL will be provided to you free of charge.

The right to return an item using the Loro Piana's Free Pick Up Service is compliant with the right of withdrawal established by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, according to which consumers have a right of withdrawal from contracts concluded at a distance and consumer contracts concluded outside of your business premises.

ii. Items You Received As a Gift:

Unfortunately, Gifts cannot be returned for a refund using our online process; Gifts can only be exchanged for a different size and/or colour within 30 days after the Gift items are received. Each Gift item you receive can be exchanged one time only.

For a gift exchange please contact our customer service either by email customerservice.eu@loropiana.com or by phone +39.02.77802800 to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.

Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Products or reimburse the total amount paid minus original shipping costs to the credit card used for the original purchase. We will credit the refund to the credit card that you used to pay for the Products within approximately thirty (30) days from the date that we receive the returned Products, save for possible delays of technical nature not attributable to us (e.g.: malfunctions of the credit card system).

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Products back to you.

B. Return of damaged or faulty Products

All Products are covered by a 24 (twenty-four) month warranty for lack of conformity as provided by law, without prejudice to the possibility that local law may provide for a different timing of the compulsory legal guarantee.

To benefit from the guarantee, you must be able to show when the Products were purchased by keeping the Delivery Receipt that you received in the original shipment.

This policy applies both to online items purchased by you and online items you received as a Gift.

For returns related to quality concerns that occur within 30 days of Products being received, please follow the procedures outlined above under letters A. - point i. for Products purchased by you on our Website and point ii. for items you received as a Gift - or B. For returns after 30 days of Products being received, please contact our Customer Service at customerservice.eu@loropiana.com or +39.02.77802800.

At the time of delivery, you are required to check the Products in order to ascertain that their conform with the Products ordered and that they do not show any defects. You should inform us of the existence of any such lack of conformity within a period of 2 (two) months from the day when you detected the lack of conformity.

Unless proved otherwise, any lack of conformity which becomes apparent within 6 (six) months of delivery of the Products shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

Please note that when the Products are returned for quality problems we will examine them. If the Products have quality problems, we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then:

- for Products purchased by you on our Website, we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, provided you provide evidence thereof in writing) to the credit card used for the original purchase in accordance with the applicable regulations. You remain responsible for any charge applied by your bank. To the extent permitted by applicable law any refund made to you shall be reduced to take account of the use that you have had of the Products since its delivery.
- for items you received as a Gift, the refund can only be issued to the purchaser therefore you will be contacted by the Customer Service to obtain all the necessary information in connection thereto.

The warranty for lack of conformity will be applicable only if the Products have been used correctly, in compliance with its intended purpose and in accordance with the use and washing instructions contained in and/or furnished with the Products. Therefore, if we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were shipped to us later than the above mentioned deadline, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Products to you.

8. ALTERATIONS

The alteration service offers size fitting to customers. For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.

Any adjustment of the original product design is not considered an alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).

In the same way, product personalization, customization and repair are not considered an alteration.

You can bring any items you have purchased online in one of Loro Piana Directly Operated Stores located in the country where the items were shipped for basic alterations. Alterations are provided free of charge within six (6) months after the items are purchased. Please bring a copy of the Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.

9. CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Products, the availability of Products, the login/registration process and any further information you may need in connection with the use of our Website and/or our Products. Our customer service is available in English and Italian language Monday through Friday between the hours of 9 and 18 CET with the exception of holidays.

If you need any information we invite you to refer to the “FAQ section” on our Website and if you are not satisfied you may contact us at the following email or by phone:

- Email: customerservice.eu@loropiana.com

- Phone (Monday through Friday between the hours of 9 and 18 CET with the exception of holidays): +39.02.77802800.

10. PERSONAL INFORMATION

11. OUR LIABILITY TO YOU

Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, or any other liability which the applicable laws state may not be excluded or limited.

To the fullest extent possible pursuant to applicable law we will not be liable to you under the Terms of Sale for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of the Terms of Sale or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into the Terms of Sale, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached the Terms of Sale or our legal duty of care.

12. GENERAL TERMS

a) These Terms of Sale are governed by English law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the customer applicable in the country of habitual residence of the customer. Any dispute will be submitted to the exclusive jurisdiction of the competent court of the place where the Consumer is domiciled or resident or, at the Consumer's choice, the courts of England and Wales.

b) If either you or we do not enforce or delay enforcing any of our rights under the Terms of Sale, this will not stop us from doing so at a later date.

c) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.

d) No party other than you or us has any right to enforce any term of the Terms of Sal

13. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

These special terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.

- No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

- Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

- Personalised Products are shipped separately from other Products' orders.

- After you have placed your order, your credit card or your PayPal account will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalised Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready, we will send you an email through which we inform you that your Order has been shipped together with the tracking number.

- The payment method accepted for Personalised Products service is credit card.

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Terms of Sale – Orders Delivered to US

TERMS OF SALE – ORDERS DELIVERED TO US (Updated on May 8th, 2020)

These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to any state within the United States of America, including Alaska and Hawaii ("United States" or U.S."). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana & C. Inc., and “you” or “your” means you, our valued customer.

Please read these Terms of Sale carefully before placing an order through the Site. These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://us.loropiana.com/en/legal) which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://us.loropiana.com/en/privacy-cookies), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.

By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.

DISCLAIMERS; LIMITATION OF LIABILITY

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

ORDER AND ACCEPTANCE

To place an order you must be at least 18 years of age and by placing an order, you represent that you are at least 18 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their colour and size, add the items to your shopping bag. If you wish to proceed with the purchase click on “PROCEED TO CHECKOUT” button.

If you wish to proceed with the purchase click on “PROCEED TO CHECKOUT” button.

You may proceed through the registration or the login into your personal account (in this case, you are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account) or you may proceed without any registration.

Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.

Your placement of an order does not necessarily assure that we will accept your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:

1. you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);

2. there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;

3. the products that you have ordered are no longer available through our Site;

4. the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or

5. we believe that you are under the age of 18.

If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order. If you place an order by telephone you must register with the Site during the call and provide us with an e-mail address.

After we have received the order that you have placed through the Site or by telephone, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us at (212) 652-1650 or toll free at (855) 481-9100 or by e-mail at customer.service@loropiana.us before you try to place another order for the same products.

Please note that the Order Processing Receipt reflects the processing of your order and it does not necessarily constitute acceptance of your order. Your order will be accepted by us and your credit card will be charged at the time we ship the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance, your card will be charged and the products will be shipped for the part of the order that was accepted.

If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.

PRODUCT AVAILABILITY

While we use reasonable efforts to maintain accurate pricing, availability, and other information about products displayed on the Site, such information does not warrant or guarantee that the products will be available if you wish to place an order to purchase them.

We have the right, at any time, to make changes to the information about products displayed on the Site, including without limitation information about prices, description or the availability of products and we may do so without prior notice to you. Changes will not, however, impact the price, availability or description of any products for which you received an Order Confirmation.

GIFTS

PRICES AND PAYMENTS

DELIVERY AND ORDER TRACKING

We will not deliver any products unless and until payment has been authorized and debited. When the products have been consigned to our carrier, we will send you the Order Confirmation.

Delivery will be made by courier during normal business hours. Please be advised that delivery charges may apply to your order and that our courier cannot deliver packages without receiving a signature.

We will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number directly into our carrier’s website.

Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date of delivery of such products, or (ii) the date on which we receive payment in full for such products. As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package.

RESALE / RESHIPPING OF OUR MERCHANDISE

You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our products. We reserve the right to refuse to accept your order, if we suspect that you intend to resell our products.

RETURN AND EXCHANGE POLICY

The following policy applies only to products shipped to any state within the U.S., including Alaska and Hawaii, that are purchased from the U.S. Loro Piana entity. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.

Please see the specific applicable conditions below:

A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

1. Items Purchased By You:

You may return for a refund or exchange any items purchased through the Site for any reason within 30 days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.

Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:

a. Login to your Account. Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt")).

b. Place all items for return/exchange new, unaltered, unused, and in the same condition in which you received the item, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).

c. Attach the ESHOP URGENT sticker and the pre-addressed FedEx air way bill that you received with the original shipment to the outside of the box. Call FedEx directly or visit their website to schedule a free pick up. Return shipments using FedEx will be provided to you free of charge.

IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). HOWEVER, WE CANNOT REFUND YOU THE ORIGINAL SHIPPING FEES YOU PAID, ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

2. Items Received As A Gift:

You may return or exchange any items received as a Gift for any reason within 30 days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased.

For a Gift return or exchange you should contact our customer service either by email at customer.service@loropiana.us or by phone at (212) 652-1650 or toll free at (855) 481-9100 to receive a RAN and then follow the steps A(1)(b)-(c) above.

IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

Please note that when the products (whether purchased by You or received as a Gift) are returned to us, we will review them for quality control. If the products are sent back in their original, new, unaltered and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or reimburse the total amount paid and applicable taxes minus original shipping and handling costs (including any taxes associated with such charges) to the card used for the original purchase. We will credit the refund to the card used to pay for the products within approximately thirty (30) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.

B. To Exchange An Item In Our Stores

Products purchased on our Site, including products received as Gifts, (i) can be exchanged by the recipient at select Loro Piana stores that are listed as available for returns on our Site ("Loro Piana Stores"), or (ii) can be returned for a store credit, which is only valid in the Loro Piana Store where such store credit is issued. Both options are available up to 30 days after the products are received. PLEASE NOTE THAT LORO PIANA STORES CANNOT OFFER A REFUND FOR ITEMS PURCHASED THROUGH THE SITE. TO RECEIVE A REFUND, PLEASE USE THE PROCESS DESCRIBED IN SECTION A (ABOVE).

Please note we only accept exchanges for changing the color or size of the same item already purchased.

To find the Loro Piana Store nearest you that accepts returns or exchanges of products purchased online, please refer to the list on our Site under “Customer Service – Returns & Exchanges” section or in the documentation you received with your original order.

Returning or exchanging purchased products in our store is free and can be done in 2 easy steps:

1. Bring the products, in their original, new, unaltered, unused condition, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt and e-invoice that you received in the original shipment to a Loro Piana Store that accepts returns.

2. A store representative will check the products to make sure that they are in acceptable condition, new, unaltered, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms of Sale, then:

a. If you wish to exchange the products, you will receive the same product in a different color and/or size. Please note that exchanges are only valid for the exact same product in a different color or size, based on availability in the store; or

b. If you wish to return the products, you will be issued a store credit for price paid for the product and applicable taxes (excluding any taxes that may have been assessed on shipping and handling). The store credit will be valid for one year from the date of issue (except where prohibited by applicable law) and must be used in the Loro Piana Store where it was issued. PLEASE NOTE THAT THE ORIGINAL SHIPPING FEES YOU PAID, APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES, WILL NOT BE TAKEN INTO CONSIDERATION FOR THE CALCULATION OF THE VALUE OF THE STORE CREDIT.

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange.

CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in English Monday through Friday between the hours of 9:00 AM to 6:00 PM Eastern Time with the exception of holidays.

If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email (customer.service@loropiana.us) or by phone ((212) 652-1650 or toll free at (855) 481-9100).

GOVERNING LAW; VENUE

These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the laws of the State of New York, USA, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. All legal proceedings arising out of or in connection with these Terms shall be brought exclusively in the City of New York, State of New York.

GENERAL TERMS

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing

If any provision of these Terms of Sale is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.

Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).

SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS (“Special Terms”)

For certain products Loro Piana offers a service of personalization (“Personalized Products”).

These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalized Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.

1. No returns or exchanges are accepted for Personalized Products, unless the Personalized Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

2. Personalized Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

3. Personalized Products are shipped separately from other products’ orders.

4. After you have placed your order, your credit card will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalized Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready we will send you an email through which we inform you that your Order has been shipped together with the tracking number.

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Terms of Sale – Orders Delivered to Canada

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Terms of Sale – Orders Delivered to UAE

TERMS OF SALE – ORDERS DELIVERED TO UAE (Updated on April 20th, 2020)

These Terms of Sale set out the terms and conditions that will apply to your purchase of Products through the Website or by telephone and delivered to the UAE. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance. For purchase of Products by telephone, the additional terms set out at the end of this document prevail to the extent of any conflict with the remainder of these Terms of Sale.

Your use of the Website is subject to our “Website Terms of Use” that you can consult in the Section “Legal” – “Terms of Use of our Website”

The purchase of Products on the Website is reserved solely for consumers. The term “Consumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial artisanal or professional activity.

In these Terms of Sale “Loro Piana”, “we” and “us” means Cashmere Lifestyle Luxury Trading LLC, with registered offices in U-Bora Tower 2, unit 2002, Business Bay Plot No. 144, Dubai, United Arab Emirates, VAT number 100587967900003, Register Number at Government of Dubai n. 1297708 and “you” means you, our valued customer.

Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document.

These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Products. No other terms and conditions shall apply. The contract can’t be modified unless we agree to vary it in writing or by email.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.

DEFINITIONS

In this document:

“Contract” means the contract between you and us for the sale and purchase of Products, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale

“Gift” means any Product that is purchased through the Website for delivery to a different recipient

“Products” means the products that we sell on the Website from time to time

"Loro Piana Store" means any Loro Piana store listed as available for returns on our Website

“Order” means an order for Products

“Order Processing Receipt” means the e-mail Loro Piana will send to you at the time your Order is received by Loro Piana

“Order Confirmation” means the e-mail Loro Piana will send to you at the time the Products are shipped confirming shipment of all or part of the ordered Products

“Delivery Receipt” means the delivery form listing the Products shipped. This form is sent along with the Products

"Terms of Sale" means these terms and conditions of sale

"Website" means our website located at www.loropiana.com

“Personalised Products” means the Products for which Loro Piana offers a service of personalisation

“Special Terms” means the special terms of sale for Personalised Products

1. ORDER AND ACCEPTANCE

To place an Order you must be 21 years of age or over. You will have to select the Products on the Website, select colour and size and add the items to your shopping bag.

If you wish to proceed with the purchase, you may choose one of the following options:

- Website check-out option by clicking on “PROCEED TO CHECKOUT” button. In this case, you may proceed through the registration or the login into your personal account or you may proceed without any registration. Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ORDER AND PAY” button.

Each Order submitted constitutes an offer to purchase Products from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where:

- you provided us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address – in this regard, please note we do not ship Products to P.O. boxes; or fraudulent information;

- there is an error on the Website relating to the Products that you have ordered, for example an error relating to the price or description of the Products as displayed on our Website;

- the Products that you have ordered are no longer available through our Website;

- the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or- we believe that you are under the age of 21.

If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order.

After you have placed your Order through the Website, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed.

If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at the phone number +97 14 52 62 410 or by WhatsApp at +971 54 998 8562, or with live chat or by e-mail at customerservice.eu@loropiana.com before you try to place another Order for the same Products.

Please note that the Order Processing Receipt does not constitute acceptance of your Order. The acceptance of your Order and the charge of the amount on your credit card or other means of payment you have selected will take place only when we send you the Order Confirmation through which we inform you that your Order has been shipped. Together with the Order Confirmation you will receive as well an e-invoice for your Order. You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Products will be shipped for the part of the Order that was accepted.

If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.

2. PRODUCT AVAILABILITY

3. GIFTS

You may purchase Products as a Gift and have it sent to a different recipient.

Please note that you will be liable for providing the recipient’s personal data in compliance with any applicable privacy law. We invite you to consult our Privacy Policy on the Website before providing us with a third party’s personal data.

We will deliver the Gift to your recipient. You will receive the Order Confirmation from us when your Gift has been shipped to the recipient confirming that we have accepted your Order for the Gift and an e-invoice for your Order.

4. PRICES AND PAYMENTS

5. DELIVERY AND ORDER TRACKING

International shipping is available when ordering Products from the Website. You can view the countries to which we ship Products and from which we accept returns/exchanges directly on our Website.

We will not deliver any Products unless or until payment has been authorized and/or credited on Loro Piana's bank account. When the Products have been delivered to our carrier we will send you the Order Confirmation.

Delivery will be processed by courier between 7 am to 9 pm (GST). Please be advised that shipping costs may apply to your Order and that our courier cannot deliver packages without receiving a signature and/or payment of applicable customs duties.

Same day delivery service is applicable exclusively to orders directed to Dubai and Abu Dhabi.
Same day delivery is available to all orders placed before 11 am at the same day.

For orders directed to all other UAE addresses next day delivery service will be applicable.
Next day delivery is available to all orders placed between 11 am and 5pm (GST) on the previous day.

We will make any reasonable effort to deliver the Products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your Order by entering the tracking number provided in your Order Confirmation.

Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery or immediately by email writing to customerservice.eu@loropiana.com that you reserve the right to verify the content. Failure to do so may result in a liability for us, for which you might be held responsible.

6. RESALE / RESHIPPING OF OUR MERCHANDISE

7. HOW DO I RETURN/EXCHANGE AN ITEM?

A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

i. Items Purchased By You:

You may return or exchange the colour or size of any online purchase made by you, within 30 days after the Products are received. Each item can be exchanged or returned one time only. Please note we only accept exchanges for changing the colour or size of the same item already purchased. If you would like a different item, please return your purchase and place a new order.

Returning or exchanging purchased Products using our return service is free and can be done in 3 easy steps:

1. Please login to your Account. Under “Order History”, you can select the detail page for the relevant Order and indicate the items which you would like to return/exchange as well as the reason for the return or the new colour/size desired. You will receive a Return Authorization Number. Print this number directly from the site (alternatively if you do not have access to a printer, handwrite the Return Authorization Number on the line indicated in the Delivery Receipt that you received with the original shipment).

2. Place all items for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number (printed or handwritten as per the above).

3. Attach the ESHOP URGENT sticker and the pre-addressed Time Express air way bill that you received with the original shipment to the outside of the box. Call Time Express directly or visit their website to schedule a free pick-up. Returns shipments using Time Express will be provided to you free of charge.

ii. Items You Received As A Gift:

Unfortunately, Gifts cannot be returned for a refund using our online process. Gifts can only be exchanged for a different size and/or color within 30 days after the Gift items are received. Each Gift item you receive can be exchanged one time only.

For a gift exchange please contact our customer service either by email customerservice.eu@loropiana.com or by phone at +97 14 52 62 410 or by WhatsApp at +971 54 998 8562 or by live chat to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.

Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect conditions, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Products or reimburse the total amount paid minus original shipping costs to the credit card or the bank account used for the original purchase. If the payment for the original purchase was carried out with the COD service the reimbursement will be done by bank wire transfer. We will credit the refund to the credit card or the bank account that you used to pay for the Products within approximately thirty (30) days from the date that we receive the returned Products, save for possible delays of technical nature not attributable to us (e.g.: malfunctions of the credit card system).

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Products back to you.

B. To Return or Exchange An Item In Our Stores

As an additional opportunity, Products purchased on our Website can be returned or exchanged in several Loro Piana Stores within 30 days after the Products are received. Each item can be exchanged or returned one time only. This policy applies both to online items purchased by you and online items you received as a Gift. To find the Loro Piana Store nearest you that accepts returns or exchanges of Products purchased online, please refer to the list on our Website (Section “Customer Service” – Returns & Exchanges”) or in the documentation your received with your original order.

Returning or exchanging purchased Products in our store is free and can be done in 2 easy steps:

1. Bring the Products, in perfect condition, new, unused, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt that you received in the original shipment to a Loro Piana that accepts returns.

2. A store representative will check the Products to make sure that they are in perfect condition, new, unused, and with all of the tags and labels attached. If the Products comply with the standards stated in these Terms of Sale, then:

2.a. if you wish to exchange the Products, you will receive the same product in a different colour and/or size.

Please note that exchanges are only valid for the exact same product in a different colour or size, based on the availability in the store; or

2.b. If you wish to return the Products, you will be issued a gift certificate for the Products returned using the price applicable in the store. Please note that the price applicable in the store might be different from the price paid online (eg currency differences, shipping costs, etc.). Original shipping costs will not be refunded. The certificate will be valid for one year from the date of issue and must be used in the Loro Piana Store where it was issued. Please note that Loro Piana Stores cannot reimburse credit cards, PayPal accounts, bank accounts or give cash refunds.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/change.

C. Return of damaged or faulty Products

You have the right to return Products for quality problems within the limits set forth by the law and these Terms of Sale – provided that we are notified of the quality problems within 2 months from discovery and that you have the Delivery Receipt that you received in the original shipment. This policy applies both to online items purchased by you and online items you received as a Gift. For returns related to quality concerns that occur within 30 days of Products being received, please follow the procedures outlined above under letters A. - point i. for Products purchased by you on our Website and point ii. for items you received as a Gift - or B. For returns after 30 days of Products being received, please contact our Customer Service at customerservice.eu@loropiana.com or by phone +97 14 52 62 410 or by WhatsApp at +971 54 998 8562 or by live chat.

Please note that when the Products are returned for quality problems we will examine them. If the Products have quality problems we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then:

- for Products purchased by you on our Website, we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, provided you provide evidence thereof in writing) to the credit card, PayPal account or bank account used for the original purchase in accordance with the applicable regulations In case of payment by wire transfer received from a country outside the European Union or Switzerland, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank;

- for items you received as a Gift, we cannot issue a refund and our Customer Service will contact you.

If we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were shipped to us later than the above mentioned deadline, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Products to you.

8. CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Products, the availability of Products, the login/registration process and any further information you may need in connection with the use of our Website and/or our Products. Our customer service is available in English language through WhatsApp 7 days a week between 11 am to 11 pm (GST) with the exception of holidays.
Alternatively You can contact the Customer Service through call center and email during normal business hours from Monday to Friday between 11 am and 9pm or live chat.

If you need any information we invite you to refer to the “FAQ section” on our Website and if you are not satisfied you may contact us at the following email or by phone:

- WhatsApp (at +971 54 998 8562) (7 days a week between 11 am to 11 pm GST)
- Email: customerservice.eu@loropiana.com
- Phone (Monday through Friday between 11 am to 9 pm GST with the exception of holidays: +97 14 52 62 410
- Live chat

9. PERSONAL INFORMATION

10. OUR LIABILITY TO YOU

Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, or any other liability as provided by the applicable laws.

To the fullest extent possible pursuant to applicable law we will not be liable to you under the Contract for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of the Contract or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into the Contract, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached the Contract or our legal duty of care.

11. GENERAL TERMS

(a) The General Terms and Conditions of Sale hereof are governed by the laws of the Dubai International Financial Centre (DIFC) and shall be construed accordingly,.

Any dispute will be submitted to the exclusive jurisdiction of the DIFC Courts.

(b) If either you or we do not enforce or delay enforcing any of our rights under the Contract, this will not stop us from doing so at a later state.

(c) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.

(d) No party other than you or us has any right to enforce any term of the Contract

12. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail

- No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

- Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

- Personalised Products are shipped separately from other Products’ orders.

- After you have placed your order, your credit card or your PayPal account will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalised Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready we will send you an email through which we inform you that your Order has been shipped together with the tracking number.

- The payment methods accepted for Personalised Products service are credit cards.

13. ADDITIONAL TERMS OF SALE FOR TELEPHONE ORDERS

In case of telephone orders, the Website Terms of Sale will apply with the following modifications:

- Orders and acceptance of orders will confirmed by telephone

- The only form of payments accepted: credit card and bank wire transfer

- To return or exchange an item please contact the Customer Service who will assist you on the necessary steps to be taken.

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销售条款 - 订单发送到美国

销售条款 - 订单发送到美国 (最近更新日期：2020年5月8日)

本法律条款和条件（“销售条款”）及其不时修订的版本，适用于您以及您通过位于www.loropiana.com的在线商店网站（“本网站”）向Loro Piana 购买的订单，运送至美国任何的州，包括阿拉斯加和夏威夷（“联合州”或“美国”）。在本销售条款中，“Loro Piana”、“我们”、或“我方”是指Loro Piana＆C. Inc.和 “您”或者“您的” 是指您，即我们尊敬的客户。

请在通过本网站下订单之前仔细阅读本销售条款。本销售条款旨在补充本网站的(i)使用条款(详情参见https://cn.loropiana.com/en/legal )，您使用本网站的行为受到使用条款的规管，以及(ii)隐私权政策（点击适当的链接即可在本网站上查阅）(详情参见https://cn.loropiana.com/en/privacy-cookies)，由于您用本网站以及通过本网站购买产品而获得您的信息，隐私权政策说明了我们是如何使用、处理此信息。

通过本网站为购买产品而下订单时，您确认已经阅读此销售条款，并且，在下单时，您同意接受此销售条款的约束，所有的销售均明确一致您对本销售条款的同意。

在您下订单且被我们接受该订单后，对您订购的全部或部分产品的发货，我公司将向您发送确认电子邮件加以确认（“订单确认”）。本销售条款以及您的订单确认共同构成我公司与您之间就该等产品的销售所达成的合同。任何其他条款和条件均不适用。除非我公司同意以书面方式或通过电子邮件变更该合同，否则，您不得单方面修改合同。

Loro Piana保留着随时自行决定更改、修改、修订、添加或删除本“销售条款”的部分内容的权利，恕不另行通知，通过发布一个链接去更新或修订销售条款; 但是，销售条款的任何此类变更将不适用于您早已收到订单确认的任何订单。如果您不同意对本销售条款所作的任何变更，请勿通过本网站下订单购买产品。

本网站的所有使用人均可以电子方式来存储或者打印本销售条款。

免责声明；责任限制

LORO PIANA未就本网站上信息的准确性或完整性或者本网站上描述的或提供出售的产品的状态、功能或供应情况作出任何类型的明示陈述或保证。LORO PIANA 不承认一切默示的保证和陈述，包括但不限于有关适销性、适用于特定用途及不侵权的默示保证。任何购买均是按“现状”进行的，由您自担风险。针对您通过本网站购买或打算购买的任何产品所存在的任何不令人满意之处、瑕疵/缺陷、差错或问题，您所享有的唯一补救措施在下文中我公司的退换货政策中有明确规定。

上文规定的责任限制应适用于任何损失损害，不论其是因何等原因造成的，依据的是何等责任理论，亦不论其是否因合同、侵权（包括但不限于严格责任和过失）或任何其它法律理论而引起的，且即使LORO PIANA已被告知发生此类损害的可能性亦如此，也不论本销售条款项下的任何有限补救措施是否未能实现其基本目的。

LORO PIANA将不承担后果性的、间接的、附带的、特殊的或惩罚性的损害赔偿，包括但不限于利润损失、取得替代商品/服务的成本（costs of cover）、业务损失，或者任何类似或其他的损害赔偿，即便已被告知发生该损害赔偿的可能性亦如此，且LORO PIANA亦不对任何第三方权利主张承担责任。在法律允许的最大范围内，LORO PIANA的全部责任仅限于您为了从本网站购买产品而实际支付的款额。某些州不允许排除或限制某些损害，因此上述限制或排除可能对您不适用。

订单和接受

您必须年满18周岁方可下订单，而且，您一旦下订单，即表示您作出了您已年满18周岁的陈述。如欲下订单，您首先需要在本网站上挑选您希望购买的产品，并选定产品的颜色和尺寸，将其加入您的购物袋，核对订单，然后点击“提交并支付订单”键。在完成核对程序前，将要求您注册或登录您的个人帐户。您应自行负责确保您密码的保密性以及防止他人获取您的密码和登录您的帐户。您同意对您帐户下发生的所有购买和其他活动承担责任。

即使您下了订单，也并不一定保证我们将会接受您的订单。订单须经我公司接受，而我们在任何时候均可自行酌情决定决绝接受您的订单，拒绝的情形包括但不限于下列各项：

1. 您向我们提供了不正确的或虚假的信息，包括但不限于不充分或不正确的付款或帐单信息，或者不充分或不正确的送货地址（敬请注意，我公司不接受以邮政信箱作为产品的送货地址）；

2. 本网站上与您订购的产品有关的信息有误，例如本网站上显示的产品价格或说明有误；

3. 您订购的产品不再通过本网站供应；

4. 基于我公司逐笔交易进行的评估，且根据我公司自行酌情判断，拟议交易的金额过高；或

5. 我们相信您尚未年满18周岁。

如果我们不接受您的订单，我们将在您下订单日期后的三十（30）日内按您向我们提供的电子邮件地址或电话号码与您联系。如果您通过电话下订单，您必须在电话通话过程中在本网站注册，并向我们提供您的电子邮件地址。

我们收到您通过本网站或电话所下订单后，您将收到我们发出的电子邮件，确认我们已收到并正在处理您的订单（“订单处理收函”）。如在订单下达后48小时内未收到订单处理收函，务请在另下订单订购同一产品前，拨打电话(212) 652-1650 or 或免费电话855) 481-9100]或发送电子邮件至customer.service@loropiana.us

请注意，订单处理收据反映了您的订单处理情况，并不一定构成您对订单的接受。我们将接受您的订单，并在发送给您所订购的产品时向您的信用卡收费，届时我们将向您发送订单确认书和电子发票（“电子发票”）。您在此知道并同意，我们保留全部或部分接受您的订单的权利；因此，在部分接受的情况下，您的卡将被收取费用，并且产品将按照已接受订单的一部分进行运输。

如对订单有任何疑问、意见或疑虑，或认为我们错误地拒绝了您的订单，请使用下文题为“客户服务”一节所载的联系信息与我们联系。

产品供应

虽然我们尽合理努力在本网站上提供所示产品的准确的定价、供应及其他信息，但该等信息并不保证或确保在您欲下订单订购时该等产品有货。

我们保留随时修改本网站所示产品信息的权利，包括但不限于产品价格、描述和供应方面的信息，修改时恕不另行通知。但修改并不影响您已收到订单确认函的任何产品的价格、供应或描述。

赠礼

您可购买产品交付给非您本人的收货人（“赠礼”）。

敬请注意，您有责任根据所有适用的隐私权法律提供收货人的个人资料。

如果我们接受您的订单，您将在我们向收货人发运您的赠礼时收到订单确认函以及订单的电子帐单。

价格和付款

产品的所有价格均显示于本网站上，并将在订单结帐页面、订单确认函和您在我们接受您的订单后收到的电子帐单中确认。

我们保留随时修改我们产品价格的权利，但我们不会在向您发出订单确认函后改动任何产品的价格。敬请注意，对本网站上所购任何产品收取的价格可能随时变化，以反映当地市场价格和适用关税的情况。

不包括任何税金和关税，税是根据您的订单价值和运送目的地计算。如果您从源于美国的Internet协议地址下订单，所有此类税费将在订单结帐页面，订单确认书和电子邮件发票中逐项列出。然而，如果您从美国境外的Internet协议地址下订单，则所有此类税金和关税以及可能收取的手续费将捆绑在订单结帐页面和订单确认中，并逐项在只有通过电子邮件发送的发票上列出。

除非Loro Piana免收，否则所有运费均由您自己承担。运费将在您的订单最终确定前计算并显示于本网站中。运费可随时变动，恕不另行通知。

Loro Piana仅接受使用我们页面中列出的信用卡付款。所有交易是使用网站上的安全在线支付。该网关在安全的主机环境中对您的卡详细信息进行加密。提交订单，即表示您声明并保证您被授权使用指定的信用卡，并授权我们从该卡中扣除您的订单金额（包括税金、运费和手续费）。如果该卡无法验证，无效或无法接受，您的订单可能会自动暂停或取消。

下订单时必须提供您的卡的详细信息。我们将在您的付款卡上保留您订单总额的“保留金额”。如果您的卡上的“保留额”已被您的银行授权，从产品发货时的订单确认书的总额，将从您的信用卡中扣除。在您的信用卡发行人授权使用您的卡来支付所订购产品之前，我们不会接受您的订单或将产品运送给您。如果我们未收到此类授权，我们将通过电子邮件通知您。我们保留通过请求适当的文件来验证信用卡持有人身份的权利。银行授权您的付款卡被“保留”后，请注意，如果您的信用卡借记的金额低于“保留”的总额，余额可能不会立即被扣除使用是由于我们无法控制的原因（例如，您的信用卡发卡行延迟从您的信用卡中删除“保留”）。

请注意，Loro Piana对您的信用卡公司收取的任何费用（例如货币兑换费）概不负责。

如果您对信用卡上显示的任何费用的有效性或金额有异议，建议您首先与我们的客户服务部门联系，以确定我们是否可以解决您可能遇到的任何问题。

交付和订单追踪

付款被授权和借记之后，我们才会发送任何产品。产品交付给我们的承运人后，我们将向您发送订单确认书。

交付将通过快递公司在正常营业时间内进行。敬请注意，您的订单可能需交快递费。未经签收，我们的快递公司不会交付货品包裹。

我们将尽一切合理努力在订单确认函规定的时间期限内交付产品。但是，我们列出的任何交付日期或时间仅为估算而已，对您因任何无法避免的交付延误遭受的任何损失或损害，我们概不承担任何责任。您在我们承运人网站中直接输入查询号码即可追踪您的订单的物流动态。

产品交付后，其损失风险即转移给您。产品的所有权于下述较晚的时间自Loro Piana转移给您：(i) 该等产品的交付日期和（如能获得）时间；或 (ii) 我们全额收到该等产品的付款的日期和（如能获得）时间。我们一旦将产品交付给您，即由您对产品负责，并承担产品之后的任何灭失或损坏。交付产品时，您须在签署任何产品交付单据前，仔细检查包裹是否完好。如果在交付之时商品或其外包装受损，请拒收包裹并在交付证明中注明包裹受损。您一旦签署交付证明，即表示您确认商品和支付的金额均正确无误。

我们的产品的转售和转运

您不得伪称自己是我们的一家授权转售商或者有资格转售我们产品的人。如果我们怀疑您企图转售我们的产品，我们保留拒绝您的订单的权利。

退换货政策

以下政策仅适用于从美国Loro Piana实体购买的运往美国任何州（包括阿拉斯加和夏威夷）的产品。如果购买了以下产品，这些条款不适用：（i）运送到其它司法管辖区，（ii）在实体商店里（包括但不限于任何的Loro Piana商店），或（iii）通过其它网站购买。我们不接受通过其它方式购买的产品的退货/换货

具体适用条件详见下文：

A. 使用Loro Piana免费取货服务在线退换货品:

1. 您购买的货品:

您可在收到通过本网站购买的任何货品后30天内以任何理由要求退货并退款或者换货。

敬请注意，我们只接受已购的同一产品的更换其它颜色或尺寸的换货要求。如果您希望换另一种货品，请您退还所购货品，在获得退款后重下订单。

使用我们的退货服务退换所购产品是免费的，可通过3个简单步骤完成：

a. 登录您的帐户。在“以往订单”项下，请选择有关订单的详细页面，说明您要退换的货品、退货理由或者希望换取的新颜色和尺寸。您将取得一个退货授权码（“退货码”）。从本网站直接打印退货码（或者，如果您无法接入打印机，您也可以将退货码手写在您与原交付货品一起收到的交付单据（“交付收据”）上所示的位置）。

b. 将需要退换的所有货品，在其全新、未经使用、及您收到时相同的状态下，连同其所附的所有标牌和标签以及退货码（如上所述打印或者手写的）放置在货品原来的包装盒和其他包装中。

c. 将您与原交付货品一起收到的印有“ESHOP URGENT”的贴纸和预先印好地址的联邦快递空运单贴在包装盒外部。直接联络联邦快递安排取货。联邦快递退货运输服务是免费向您提供的。

如果您要求退款，我们将向您退还您为产品支付的价格。我们无法退还您支付的原有运费、你支付的任何适用的处理附加费或与该等费用相关的任何税款。

如果我们酌情认为您进行的换货次数过多，我们保留向您退款并拒绝您进一步换货的权利。

2. 作为赠礼收到的货品：

您可在收到作为赠礼的任何货品后30天内以任何理由要求退换货。

敬请注意，我们仅接受将所购同款货品更换为其它颜色或尺寸的换货要求。

如要退换赠礼，您应通过发送电子邮件至customer.service@loropiana.us，或者拨打电话at (212) 652-1650或(855) 481-9100（免费）联系客户服务部门以取得退货码，随后按上文 A(1)(b)-(c)所述步骤照办即可。

如果您就赠礼办理退货，则只有原购买人方有权取得退款。退款金额仅限于为产品支付的价格。我们无法退还原有运费、原购买人支付的任何适用的处理附加费或与该等费用相关的任何税款。

如果我们酌情认为您进行的换货次数过多，我们保留向原购买人退款并拒绝您进一步换货的权利。

请注意，当产品（无论是您购买还是作为礼物收到）退还给我们时，我们将对其进行质量检查。如果产品以其原始的、新的和未使用的状态退回，并且附有所有商签和标签，我们将批准退货，并视情况而定，交换产品或偿金额中会扣除原始的运输和手续费（包括与此类费用相关的任何税费）。我们将在收到退回产品之日起大约三十（30）天内将退款计入您用于购买产品的卡中，但不计我们的技术性延迟（例如信用卡故障）除外的系统故障）。

如果产品似乎已磨损或使用，缺少任何商标或标签，不符合我们的销售条款，或者我们有任何理由认为产品是欺诈性的或未在我们的直接购买产品网站，我们将无法接受退货/换货，并且我们可能会将原始产品寄回给您。

B.在我们的商店中换货

在我们网站上购买的产品，包括作为礼物收到的产品，（i）由收件人可以在我们网站上列出可以换货的特定Loro Piana商店（“ Loro Piana商店”）进行交换，或者（ii）返回商店信用，只能在发行该信用的Loro Piana商店中有效。两种选择都可以在收到产品后的30天内使用。请注意，LORO PIANA商店无法为通过网站购买的商品提供退款。要获得退款，请使用上文A节中描述的部分。

请注意，我们只接受对已购买的同一商品的颜色或尺寸的交换。

要查找离您最近的，接受在线购买的产品的退货或换货的Loro Piana商店，请参阅我们网站上“客户服务–退货和换货”部分下的列表，或在原始订单一起收到的文档中的列表。

在我们的商店中退回或交换购买的产品是免费的，可以通过两个简单的步骤完成：

1.将产品（原始状态，新状态，未使用状态以及所有商标和标签）与原包装以及您在原始装运中收到的交货收据和电子发票一起放入Loro Piana商店接受退货。

2.商店代表将检查产品，以确保它们处于可接受的状态，新的、未使用的以及附有所有的商标和标签的。如果产品符合本销售条款中规定的标准，可以：

a. 如果您希望交换产品，您将收到相同颜色和/或尺寸的相同产品。请注意，根据商店中的供应情况，换货仅适用于不同颜色或尺寸的完全相同的产品；要么

b。如果您想退货，我们将在店里发行已付产品价格的信用劵给您，扣除适用的费用（包括运费和适用的税金）. 商店信用劵从签发之日起有效期为一年（适用法律禁止的情况除外），并且必须在发出信用劵的Loro Piana商店中使用。请注意，您所支付的原始运费，所支付的适用手续费或与此类费用相关的税费，将不被考虑用于计算商店信用的价值。

如果产品看起来已磨损或已使用，缺少任何商标或标签，不符合我们的销售条款，或者我们有任何理由认为产品是欺诈性的或未在我们的直接购买产品网站，我们将无法接受退货/换货。

客户服务

我们向客户给予协助，帮助解决与本网站的使用、下订单、产品追踪、产品供应、登录/注册过程以及您使用我们网站和/或产品时可能需要的任何其他信息有关的任何问题。我们的客户服务时间为美国东部时间星期一至星期五上午9:00至下午6:00之间的英语（节假日除外）。

如果您需要任何信息，我们邀请您参阅我们网站上的“常见问题解答”部分；如果您不满意，可以通过电子邮件（customer.service@loropiana.us）或电话（（212）652-1650）与我们联系。或电话（855）481-9100免费）。

适用法律；审理地点

本《销售条款》以及因本《销售条款》引起的或与之相关的任何争议均应受美国纽约州法律的管辖，但不导致其法律冲突，并且不包括联合国《联合国销售与服务公约》。国际货物销售。由这些条款引起的或与之相关的所有法律程序应仅在纽约州纽约市提起。

一般条款

我们在合同期限内任何时候未执意要求您严格履行您在合同或本销售条款下任何义务的，或者未行使根据本销售条款享有的任何权利或补救措施的，并不构成对该等权利或补救措施的放弃，亦不免除您履行该等义务的责任。我们放弃追究任何违约行为并不构成放弃追究之后的任何违约行为。除非明确表述为放弃并已书面向您告知，否则我们对本销售条款中任何条款的放弃均属无效。

如果本销售条款中的任何条款被具有管辖权的法院以任何理由认为是无效，非法或不可执行，则该条款将与本条款的其余条款区分开，其余条款将继续完全有效，就像这些条款中的条款一样。已执行销售，并删除了无效的准备金。

本销售条款的任何规定（明示或默示规定）均不旨在向您和Loro Piana（及其各承继人或获准受让人）之外的任何人授予或施加任何权利、利益、补救措施、义务或责任。

个性化产品的特殊销售条款（“特殊条款”

对于某些产品，Loro Piana提供个性化服务（“个性化产品”）

这些特殊条款以及销售条款适用于您个人和您所购买的个性化产品。

如果销售条款与这些特殊条款之间发生冲突，则以后者为准。

1. 个人产品不接受退货或换货，除非是个性化产品有损坏的或有缺陷的。但是，您可以在网站上订购后的3天内取消订单。在这种情况下，对于您的购买，我们将全额退还。

2. 个性化产品可能在我们网站上指定的时间段内交货。交货条款仅仅是指示性的，可能会根据所要求的个性化而有所不同。

3. 个性化产品与其它产品的订单是分开发货。

4. 下订单后，将从您的信用卡中扣除您订单的总金额，并且您将收到一封电子邮件订单确认以及一张付款电子发票。但是，我们可能会确认您的订单，但随后得知我们无法提供您所订购的个性化产品。在这种情况下，我们将取消订单并全额退款。当您的订单准备就绪时，我们将向您发送一封电子邮件，通过该电子邮件通知您的订单已与跟踪号一起发货。

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Términos de Venta - Pedidos Enviados a Los Estados Unidos

TÉRMINOS DE VENTA - PEDIDOS ENVIADOS A LOS ESTADOS UNIDOS (Actualizado el 8 de mayo de 2020)

Estos Términos y Condiciones legales ("Términos de Venta"), así como sus modificaciones periódicas, se aplican a usted y a su compra de cualquier producto de Loro Piana a través del sitio web de la Tienda Virtual ubicada en www.loropiana.com (el "Sitio") que se envíe a cualquier Estado dentro de los Estados Unidos de América, incluidos Alaska y Hawai ("Estados Unidos" o EE. UU.). En estos Términos de Venta, "Loro Piana", "nosotros", "nos", o "nuestro" significa Loro Piana & C. Inc., y "usted" o "su" significa Usted, nuestro valioso cliente.

Lea atentamente estos Términos de Venta antes de realizar un pedido a través del Sitio. Estos Términos de Venta tienen como objetivo complementar (i) las Condiciones de Uso del Sitio (disponibles en https://us.loropiana.com/en/legal) que rigen su uso del Sitio y (ii) la Política de Privacidad (disponible en https://us.loropiana.com/en/privacy-cookies), que describe cómo usamos y procesamos la información que obtenemos en relación con su uso del Sitio y la compra de productos a través del Sitio.

Al realizar un pedido de productos a través del Sitio, confirma que ha leído los Términos de Venta vigentes en el momento de su pedido, y consiente estar obligado y aceptar los Términos de Venta vigentes en el momento de dicho pedido. Todas las ventas están expresamente condicionadas a su aceptación de estos Términos de Venta.

Después de aceptar un pedido realizado por Usted, le enviaremos un correo electrónico confirmando el envío de la totalidad o parte de los productos pedidos ("Confirmación de Pedido"). Estos Términos de Venta junto con su Confirmación de Pedido constituyen el contrato entre usted y nosotros para la venta de dichos productos. No se aplicarán otros Términos y Condiciones. Usted no puede modificar el contrato a menos que aceptemos la modificación por escrito o por correo electrónico.

Loro Piana se reserva el derecho, en cualquier momento y a su exclusivo criterio, de cambiar, modificar, revisar, agregar o eliminar partes de estos Términos de Venta, sin previo aviso, mediante la publicación de un enlace a los Términos de Venta actualizados o revisados; sin embargo, dichos cambios en los Términos de Venta no se aplicarán a cualquier pedido para el que ya se haya recibido una Confirmación de Pedido. Si no acepta los cambios en estos Términos de Venta, no debe realizar un pedido a través del Sitio.

Todos los usuarios de nuestro Sitio pueden almacenar o imprimir electrónicamente una copia de los Términos de Venta.

EXENCIÓN Y LIMITACIÓN DE RESPONSABILIDAD

LORO PIANA NO REALIZA ASEVERACIONES O GARANTÍAS DE NINGÚN TIPO CON RESPECTO A LA EXACTITUD O COMPLETACIÓN DE LA INFORMACIÓN EN ESTE SITIO O A LA CONDICIÓN, CARACTERÍSTICAS O DISPONIBILIDAD DE LOS PRODUCTOS DESCRITOS U OFRECIDOS PARA LA VENTA EN ESTE SITIO. LORO PIANA RECHAZA TODAS LAS GARANTÍAS Y ASEVERACIONES IMPLÍCITAS, INCLUIDAS, PERO SIN LIMITARSE, A LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD, IDONEIDAD PARA UN PROPÓSITO Y CUMPLIMIENTO. CUALQUIER COMPRA ES "TAL CUAL" Y BAJO SU PROPIO RIESGO. SU ÚNICA Y EXCLUSIVA REPARACIÓN POR CUALQUIER DESCONTENTO, DEFECTOS, ERRORES O PROBLEMAS CON RESPECTO A CUALQUIER PRODUCTO QUE COMPRE O INTENTE COMPRAR A TRAVÉS DEL SITIO SERÁ EXPRESAMENTE DESCRITO EN NUESTRA POLÍTICA DE DEVOLUCIÓN Y CAMBIO ESTABLECIDA A CONTINUACIÓN.

LAS LIMITACIONES DE RESPONSABILIDAD ANTERIORMENTE MENCIONADAS SE APLICARÁN A CUALQUIER PÉRDIDA O DAÑO, SIN IMPORTAR LA CAUSA Y MÁS ALLA DE LA TEORÍA DE RESPONSABILIDAD, SI SE DERIVÓ DEL CONTRATO, AGRAVIOS (INCLUYENDO, PERO SIN LIMITARSE A, NEGLIGENCIA Y RESPONSABILIDAD ESTRICTA), O CUALQUIER OTRA TEORIA LEGAL, INCLUSO SI LORO PIANA FUE INFORMADO DE LA POSIBILIDAD DE TALES DAÑOS Y SIN IMPORTAR SI CUALQUIERA DE LAS LIMITACIONES DESCRITAS A CONTINUACIÓN FALLEN EN SU PROPÓSITO ESENCIAL.

LORO PIANA NO SERÁ RESPONSABLE DE DAÑOS CONSECUENTES, INDIRECTOS, INCIDENTALES, ESPECIALES O PUNITIVOS, INCLUYENDO SIN LIMITACIÓN LA PÉRDIDA DE GANANCIAS, COSTOS DE COBERTURA, PÉRDIDA DE NEGOCIOS, O CUALQUIER DAÑO SIMILAR U OTROS DAÑOS, INCLUSO SI SE RECONOCE LA POSIBILIDAD DE TALES DAÑOS, O PARA CUALQUIER RECLAMO DE CUALQUIER TERCERO. EN LA MEDIDA MÁXIMA PERMITIDA POR LA LEY, LA RESPONSABILIDAD ÚNICA Y EXCLUSIVA DE LORO PIANA SE LIMITARÁ A LA CANTIDAD REALMENTE PAGADA POR USTED POR LA COMPRA DE PRODUCTOS DE ESTE SITIO. ALGUNOS ESTADOS NO PERMITEN LA EXCLUSIÓN O LIMITACIÓN DE CIERTOS DAÑOS, POR LO QUE LA LIMITACIÓN O EXCLUSIÓN ANTERIOR PUEDE NO APLICARSE EN SU CASO.

PEDIDO Y ACEPTACIÓN

Para realizar un pedido debe tener al menos 18 años y, al realizarlo, declara que tiene al menos 18 años. Para proceder, deberá seleccionar en el Sitio los productos que desea comprar, escoger color y tamaño, y agregar los artículos a su cesta de compras. Si desea continuar con la compra, haga clic en el botón "PROCEDER AL PAGO".

Si desea continuar con la compra, haga clic en el botón "PROCEDER AL PAGO".

Puede continuar con el registro o el inicio de sesión en su cuenta personal (en este caso, usted es responsable de mantener la confidencialidad de su contraseña y restringir el acceso a su contraseña y cuenta. Usted acepta la responsabilidad de todas las compras y actividades que ocurran bajo su cuenta) o puede continuar sin ningún registro.

Una vez que haya seleccionado su método de pago, será redirigido a la página de pago donde, para finalizarlo, deberá hacer clic en el botón "ENVIAR ODER Y PAGAR".

La colocación de un pedido no garantiza necesariamente que lo aceptaremos. Los pedidos están sujetos a nuestra aceptación y podemos, en cualquier momento y a nuestro exclusivo criterio, negarnos a aceptar su pedido, incluidos, entre otros, los casos en que:

1. nos proporcionó información incorrecta o falsa, que incluye, entre otros, información de pago o facturación insuficiente o incorrecta, o dirección de envío insuficiente o incorrecta (en este sentido, tenga en cuenta que no enviamos productos a apartados postales);

2. hay un error en el Sitio relacionado con los productos que ha solicitado, por ejemplo, un error relacionado con el precio o la descripción de los productos que se muestran en nuestro Sitio;

3. los productos que ha pedido ya no están disponibles a través de nuestro Sitio;

4. el monto de la transacción propuesta es excesivamente alto, según nuestra evaluación caso por caso, y está sujeto a nuestra discreción; o

5. Creemos que es menor de 18 años.

Si no aceptamos su pedido, nos comunicaremos con usted dentro de los treinta (30) días a partir de la fecha de su orden, a la dirección de correo electrónico o número de teléfono que nos proporcionó. Si realiza un pedido por teléfono, debe registrarse en el Sitio durante la llamada y proporcionarnos una dirección de correo electrónico.

Después de que hayamos recibido el pedido que ha realizado a través del Sitio o por teléfono, recibirá un correo electrónico de nuestra parte confirmando que su pedido ha sido recibido por nosotros y se está procesando ("Confirmación de procesamiento de pedido"). Si no recibe una Confirmación de procesamiento de pedido dentro de las 48 horas posteriores a la realización del mismo, contáctenos al (212) 652-1650 o sin cargo al (855) 481-9100 o por correo electrónico a customer.service@loropiana.us antes de intentar realizar otro pedido con los mismos productos.

Tenga en cuenta que la Confirmación de procesamiento de pedido refleja el procesamiento de su pedido y no necesariamente constituye la aceptación del mismo. Aceptaremos su pedido y le cobraremos a su tarjeta de crédito en el momento en que le enviemos los productos que solicitó, en cuyo momento le enviaremos una Confirmación de pedido y una factura electrónica. Por la presente, reconoce y acepta que nos reservamos el derecho de aceptar su pedido en su totalidad o en parte; por lo tanto, en caso de aceptación parcial, se le cobrará a su tarjeta y los productos se enviarán por la parte del pedido que se aceptó.

Si tiene alguna pregunta, comentario o inquietud con respecto a su pedido, o si cree que su pedido fue rechazado por error, contáctenos utilizando la información de contacto proporcionada en la sección titulada "SERVICIO AL CLIENTE" a continuación.

DISPONIBILIDAD DE PRODUCTO

Si bien hacemos esfuerzos razonables para mantener de forma precisa la información sobre los precios, la disponibilidad y otra información sobre los productos que se muestran en el Sitio, dicha información no garantiza que los productos estarán disponibles al momento de realizar un pedido.

Tenemos derecho, en cualquier momento, a realizar cambios en la información sobre los productos que se muestran en el Sitio, incluida, entre otros, información sobre precios, descripción o la disponibilidad de estos, sin previo aviso. Sin embargo, los cambios no afectarán el precio, la disponibilidad o la descripción de los productos para los cuales recibió una Confirmación de pedido.

REGALOS

Puede comprar productos para entregar a un destinatario que no sea usted ("Regalo").

Tenga en cuenta que es su responsabilidad proporcionar los datos personales del destinatario de conformidad con todas las leyes de privacidad aplicables.

Si aceptamos su pedido, recibirá una Confirmación de pedido de nosotros en el momento en que le enviemos su Regalo al destinatario, y una factura electrónica para su pedido.

PRECIOS Y PAGOS

Todos los precios de los productos se muestran en el Sitio y se confirmarán en la página de salida del pedido, en la Confirmación del Pedido y en la factura electrónica que reciba después de que lo aceptemos.

Nos reservamos el derecho de variar el precio de nuestros productos en cualquier momento, aunque no afectará el precio de ningún producto por el cual se le haya ya enviado la Confirmación de pedido. Tenga en cuenta que los precios cobrados por cualquier producto comprado en el Sitio pueden variar para reflejar los precios del mercado local y los aranceles aplicables.

Los impuestos y aranceles no están incluidos y se calculan de acuerdo con el valor de su pedido y su destino de envío. Si realizó su pedido desde una dirección de Protocolo de Internet originaria de los Estados Unidos, dichos impuestos y aranceles se detallarán en la página de salida del pedido, la Confirmación del Pedido y la factura enviada por correo electrónico. Sin embargo, si realizó su pedido desde una dirección de Protocolo de Internet fuera de los Estados Unidos, dichos impuestos y aranceles, junto con un posible recargo por gestión, se incluirán en la página de salida del pedido y la Confirmación del Pedido, y se detallarán solo en la factura enviada por correo electrónico.

Todos los gastos de envío son su responsabilidad, a menos que Loro Piana lo exima. Los gastos de envío se calcularán y se mostrarán en el Sitio antes de finalizar su pedido. Los gastos de envío están sujetos a cambios sin previo aviso.

Loro Piana acepta pagos solo con las tarjetas de crédito que figuran en nuestra página de pago. Todas las transacciones en el Sitio se procesan utilizando un puerto de pago en línea seguro, que cifra los datos de su tarjeta en un entorno de host seguro. Al enviar su pedido, usted declara y garantiza que está autorizado a usar la tarjeta de crédito designada y nos autoriza a cargar su pedido (incluidos impuestos, envío y costos de gestión) a esa tarjeta. Si la tarjeta no puede ser verificada o es inválida o no es aceptable, su orden puede suspenderse o cancelarse automáticamente.

Debe proporcionar los detalles de su tarjeta cuando realiza su pedido. Colocaremos una "retención" en su tarjeta de pago por el valor total de su pedido. Si el banco autorizó la "retención" de su tarjeta, se cargará a su tarjeta de crédito el valor total de la Confirmación del Pedido en el momento en que se le envíen los productos. No aceptaremos su pedido ni le enviaremos los productos hasta que el emisor de su tarjeta de crédito haya autorizado el uso de su tarjeta para el pago de los productos solicitados. Si no recibimos dicha autorización, se lo notificaremos por correo electrónico. Nos reservamos el derecho de verificar la identidad del titular de la tarjeta de crédito solicitando la documentación adecuada. Después de que su banco haya autorizado una "retención" en su tarjeta de pago, tenga en cuenta que, en caso de que su tarjeta de crédito sea debitada por un monto menor que el monto total "retenido", es posible que el saldo no esté inmediatamente disponible para usted por razones que están fuera de nuestro control (por ejemplo, demoras por parte del emisor de su tarjeta de crédito para eliminar la "retención" de la misma).

Tenga en cuenta que Loro Piana no es responsable de ninguna tarifa impuesta por su compañía de tarjeta de crédito, así como de las tarifas de conversión de moneda.

Si tiene la intención de disputar la validez o el monto de cualquier cargo que aparezca en el extracto de su tarjeta de crédito con la compañía de su tarjeta de crédito, le recomendamos que primero se comunique con nuestro departamento de Servicio al Cliente para determinar si podemos abordar cualquier inquietud que pueda tener.

ENTREGA Y SEGUIMIENTO DE PEDIDOS

No entregaremos ningún producto a menos y hasta que el pago haya sido autorizado y cargado. Cuando los productos hayan sido entregados a nuestro transportista, le enviaremos la Confirmación del Pedido.

La entrega se realizará por mensajería durante el horario comercial normal. Tenga en cuenta que pueden aplicarse cargos de envío a su pedido y que nuestro servicio de mensajería no puede entregar paquetes sin recibir una firma.

Haremos todos los esfuerzos razonables para entregar los productos dentro del número de días especificado en su Confirmación de pedido. Sin embargo, cualquier fecha u hora de entrega especificada por nosotros es solo una estimación, y no seremos responsables de ninguna pérdida o daño sufrido por usted a través de cualquier retraso inevitable en la entrega. Puede seguir el progreso de su pedido ingresando el número de seguimiento directamente en el sitio web de nuestro operador.

El riesgo de pérdida de productos pasará a usted al momento de la entrega de dichos productos. La titularidad de los productos pasará de Loro Piana a usted después de (i) la fecha de entrega de dichos productos, o (ii) la fecha en que recibamos el pago total de dichos productos. Tan pronto como le hayamos entregado los productos, usted será responsable de ellos y de cualquier pérdida o daño que se produzca posteriormente. Al momento de la entrega de los productos, y antes de firmar cualquier documento que acredite la entrega, debe verificar cuidadosamente la integridad del paquete.

REVENTA/REENVÍO DE NUESTRA MERCANCÍA

No debe presentarse falsamente como uno de nuestros revendedores autorizados o como calificado para revender nuestros productos. Nos reservamos el derecho de negarnos a aceptar su pedido, si sospechamos que tiene la intención de revender nuestros productos.

POLÍTICA DE DEVOLUCIÓN Y CAMBIO

La siguiente Política se aplica solo a los productos enviados a cualquier Estado dentro de los Estados Unidos, incluidos Alaska y Hawai, que se compran a la entidad estadounidense Loro Piana. Estos Términos no se aplican si dichos productos se compraron (i) para su envío a cualquier otra jurisdicción, (ii) en una Tienda física (incluida, entre otras, cualquier tienda Loro Piana) o (iii) a través de otros sitios web. No aceptaremos devoluciones/cambios de productos comprados a través de otros medios.

Consulte las condiciones específicas aplicables a continuación:

A. Para Devolver o Cambiar un Artículo en línea a través del Servicio Gratuito de Retiro de Loro Piana:

1. Artículos Comprados por Usted:

Usted puede solicitar un reembolso o cambiar cualquier artículo comprado a través del Sitio, por cualquier motivo, dentro de los 30 días posteriores a la recepción de los artículos.

Tenga en cuenta que solo aceptamos cambios por color o tamaño del mismo artículo ya comprado. Si desea un artículo diferente, devuelva su compra para obtener un reembolso y realice un nuevo pedido.

Devolver o intercambiar productos comprados utilizando nuestro servicio de devolución es gratuito y se puede hacer en 3 sencillos pasos:

a. Ingrese a su cuenta. En "Historial de pedidos", puede seleccionar la página de detalles para el pedido relevante e indicar los artículos que desea devolver/cambiar, así como el motivo de la devolución o el nuevo color/tamaño deseado. Recibirá un número de autorización de devolución ("NAD"). Imprima el número directamente desde el sitio (alternativamente, si no tiene acceso a una impresora, escriba a mano el número en la línea indicada en el formulario de entrega que recibió con el envío original ("Recibo de entrega")).

b. Coloque todos los artículos para devolución/cambio nuevos, inalterados, sin usar, y en la misma condición en que recibió el artículo, con todas las etiquetas y tarjetas en sus cajas y empaques originales junto con el NAD (impreso o escrito a mano según el punto anterior).

c. Aplique sobre el exterior de la caja la calcomanía ESHOP URGENT y la factura de FedEx vía aérea ya completada con nuestra dirección, que recibió con el envío original. Llame a FedEx directamente o visite su sitio web para programar una recogida gratuita. Los envíos de devolución con FedEx se le proporcionarán de forma gratuita.

SI HA SOLICITADO UN REEMBOLSO, LE DEVOLVEREMOS EL PRECIO PAGADO POR EL PRODUCTO Y LOS IMPUESTOS APLICABLES (EXCEPTO CUALQUIER IMPUESTO QUE PUEDA HABER SIDO CONSIDERADO EN EL ENVÍO Y GESTIÓN). SIN EMBARGO, NO PODEMOS REEMBOLSARLE LOS CARGOS DE ENVÍO ORIGINALES QUE PAGÓ, CUALQUIER RECARGO POR GESTIÓN QUE HAYA PAGADO, O IMPUESTOS ASOCIADOS CON DICHOS CARGOS.

SI, A NUESTRA DISCRECIÓN, CREEMOS QUE EL NÚMERO DE INTERCAMBIOS QUE REALIZA ES EXCESIVO, NOS RESERVAMOS EL DERECHO DE PROPORCIONARLE UN REEMBOLSO Y DE NEGARNOS A PROPORCIONARLE CAMBIOS ADICIONALES.

2. Artículos Recibidos como Regalo:

Puede devolver o cambiar cualquier artículo recibido como regalo por cualquier motivo dentro de los 30 días posteriores a la recepción de los artículos.

Tenga en cuenta que solo aceptamos cambios por color o tamaño del mismo artículo ya comprado.

Para una devolución o cambio de regalo, debe comunicarse con nuestro servicio al cliente por correo electrónico a customer.service@loropiana.us o por teléfono al (212) 652-1650 o sin cargo al (855) 481-9100 para recibir una NAD y luego siga los pasos A (1) (b) - (c) anteriores.

SI DEVUELVE UN ARTÍCULO, SOLO EL COMPRADOR ORIGINAL TENDRÁ DERECHO DE RECIBIR UN REEMBOLSO. ESTE REEMBOLSO SE LIMITARÁ AL PRECIO PAGADO POR EL PRODUCTO Y LOS IMPUESTOS APLICABLES (EXCLUYENDO CUALQUIER IMPUESTO QUE PUEDA HABER SIDO EVALUADO EN EL ENVÍO Y GESTIÓN). NO PODEMOS REEMBOLSAR LOS HONORARIOS DE ENVÍO ORIGINALES, CUALQUIER RECARGO DE GESTIÓN APLICABLE PAGADO POR EL COMPRADOR ORIGINAL O IMPUESTOS ASOCIADOS CON DICHOS CARGOS.

SI, A NUESTRA DISCRECIÓN, CREEMOS QUE EL NÚMERO DE INTERCAMBIOS QUE REALIZA ES EXCESIVO, NOS RESERVAMOS EL DERECHO DE PROPORCIONAR UN REEMBOLSO AL COMPRADOR ORIGINAL Y DE NEGARNOS A PROPORCIONARLE CAMBIOS ADICIONALES.

Tenga en cuenta que cuando los productos (ya sea comprados por usted o recibidos como regalo) nos sean devueltos, efectuaremos un control de calidad. Si los productos se devuelven en su estado original, nuevos inalterados, y sin usar, y con todas las etiquetas y tarjetas adjuntas, aprobaremos la devolución y, según sea el caso, cambiaremos los productos o reembolsaremos el monto total pagado y los impuestos aplicables menos los gastos de envío y gestiónn originales (incluidos los impuestos asociados con dichos cargos) a la tarjeta utilizada para la compra original. Acreditaremos el reembolso a la tarjeta utilizada para pagar los productos dentro de aproximadamente treinta (30) días a partir de la fecha en que recibamos los productos devueltos, salvo por posibles retrasos de naturaleza técnica que no se nos pueden atribuir (por ejemplo, mal funcionamiento de la tarjeta de crédito).

En los casos en que los productos parecen estar desgastados o usados, faltan algunas de las etiquetas o tarjetas, no cumplen con nuestros Términos de Venta, o cuando tenemos alguna razón para creer que los productos son fraudulentos o no se compraron directamente en nuestro Sitio, no podremos aceptar la devolución/cambio y es posible que le enviemos los productos originales.

B. Para Intercambiar un Artículo en Nuestras Tiendas

Los productos comprados en nuestro Sitio, incluidos los productos recibidos como Regalos, (i) pueden ser cambiados por el destinatario en las Tiendas seleccionadas Loro Piana listadas como disponibles para devoluciones en nuestro Sitio ("Tiendas de Loro Piana"), o (ii) pueden ser devueltos y obtener Crédito para usar en la Tienda, que solo es válido en la Tienda Loro Piana donde se emite dicho Crédito. Ambas opciones están disponibles hasta 30 días después de recibir los productos. TENGA EN CUENTA QUE LAS TIENDAS DE LORO PIANA NO PUEDEN OFRECER UN REEMBOLSO POR LOS ARTÍCULOS COMPRADOS A TRAVÉS DEL SITIO. PARA RECIBIR UN REEMBOLSO, UTILICE EL PROCESO DESCRITO EN LA SECCIÓN A (ANTERIOR).

Tenga en cuenta que solo aceptamos cambios por color o tamaño del mismo artículo ya comprado.

Para encontrar la Tienda Loro Piana más cercana que acepte devoluciones o cambios de productos comprados en línea, consulte la lista en nuestro sitio en la sección "Servicio al cliente - Devoluciones y cambios" o en la documentación que recibió con su pedido original.

Devolver o cambiar productos comprados en nuestra Tienda es gratuito y se puede hacer en 2 sencillos pasos:

1. Traiga los productos, en su estado original, nuevos, inalterados, sin usar, y con todas las etiquetas y tarjetas adjuntas, en su embalaje original junto con el Recibo de entrega y la factura electrónica que recibió en el envío original, a una Tienda Loro Piana que acepte devoluciones.

2. Un representante de la tienda verificará los productos para asegurarse de que estén en condiciones aceptables, nuevos, inalterados, sin usar y con todas las etiquetas y tarjetas adjuntas. Si los productos cumplen con los estándares establecidos en estos Términos de Venta, entonces:

a. Si desea intercambiar los productos, recibirá el mismo producto en un color y/o tamaño diferente. Tenga en cuenta que los cambios solo son válidos para el mismo producto exacto en un color o tamaño diferente, según la disponibilidad en la Tienda; o

b. Si desea devolver los productos, se le emitirá un crédito equivalente al precio pagado por el producto y los impuestos aplicables (excluyendo cualquier impuesto que pueda haber sido aplicado en el envío y gestión). El crédito de la Tienda será válido por un año a partir de la fecha de emisión (excepto donde lo prohíba la ley aplicable) y debe usarse en la tienda Loro Piana donde se emitió. TENGA EN CUENTA QUE LAS TARIFAS DE ENVÍO ORIGINALES QUE PAGÓ, EL RECARGO DE GESTIÓN APLICABLE QUE PAGÓ, O LOS IMPUESTOS ASOCIADOS CON DICHOS CARGOS, NO SE TOMARÁN EN CONSIDERACIÓN PARA EL CÁLCULO DEL VALOR DEL CRÉDITO DE LA TIENDA.

En los casos en que los productos parecen estar desgastados o usados, faltan algunas de las etiquetas o tarjetas, no cumplen con nuestros Términos de Venta, o cuando tenemos alguna razón para creer que los productos son fraudulentos o no se compraron directamente en nuestro Sitio, no podremos aceptar la devolución/cambio.

SERVICIO AL CLIENTE

Ofrecemos asistencia al cliente para cualquier pregunta relacionada con el uso del Sitio, la colocación de un pedido, el seguimiento de productos, la disponibilidad de productos, el proceso de inicio de sesión/registro y cualquier otra información que pueda necesitar en relación con el uso de nuestro Sitio y/o nuestros productos. Nuestro servicio al cliente está disponible en inglés de lunes a viernes de 9:00 a.m. a 6:00 p.m., EST, con excepción de los feriados.

Si necesita información, lo invitamos a consultar la sección “Preguntas Frecuentes” en nuestro sitio y si no está satisfecho, puede contactarnos por correo electrónico (customer.service@loropiana.us) o por teléfono ((212) 652-1650 o sin cargo al (855) 481-9100).

LEY APLICABLE; LUGAR

Estos Términos de Venta, y cualquier disputa que surja de o esté relacionada con estos Términos de Venta, se regirá por las leyes del Estado de Nueva York, EE. UU., sin dar efecto a sus principios de conflicto de leyes y excluyendo la Convención de las Naciones Unidas sobre Venta internacional de bienes. Todos los procedimientos legales que surjan de o en relación con estos Términos se iniciarán exclusivamente en la Ciudad de Nueva York, Estado de Nueva York.

TÉRMINOS GENERALES

Si no logramos, en cualquier momento durante la vigencia de nuestro contrato, insistir en el cumplimiento estricto de cualquiera de sus obligaciones en virtud del contrato o cualquiera de estos Términos de Venta, o si no ejercemos ninguno de los derechos o recursos a los que tenemos derecho de conformidad con los Términos de Venta, esto no constituirá una renuncia a tales derechos o recursos y no lo eximirá del cumplimiento de tales obligaciones. Una renuncia por nuestra parte de cualquier incumplimiento no constituirá una renuncia de cualquier incumplimiento posterior. Ninguna renuncia por nuestra parte de estos Términos será efectiva a menos que se indique expresamente que es una renuncia y se le comunique por escrito.

Si alguna disposición de estos Términos de Venta se considera inválida, ilegal o inaplicable por cualquier motivo por cualquier tribunal de jurisdicción competente, dicha disposición será separable del resto de las disposiciones del presente, que continuará en pleno vigor y efecto como si estos Términos de Venta se hayan ejecutado con las disposiciones inválidas eliminadas.

Nada en estos Términos de Venta, expreso o implícito, tiene la intención de conferir derechos, beneficios, remedios, obligaciones o responsabilidades a ninguna persona que no sea usted y Loro Piana (y sus respectivos sucesores o cesionarios permitidos).

TÉRMINOS ESPECIALES DE VENTA PARA PRODUCTOS PERSONALIZADOS ("Términos Especiales")

Para ciertos productos, Loro Piana ofrece un servicio de personalización ("Productos personalizados").

Estos Términos Especiales, junto con los Términos de Venta, se aplican a usted y a su compra de Productos personalizados. En caso de conflictos entre los Términos de Venta y estos Términos Especiales, prevalecerán estos últimos.

1. No se aceptan devoluciones o cambios de productos personalizados, a menos que los productos personalizados estén dañados o defectuosos. Sin embargo, puede cancelar su pedido dentro de los tres (3) días después de haberlo realizado en el Sitio. En tal caso, le reembolsaremos la compra en su totalidad.

2. Los productos personalizados se pueden entregar en el intervalo de tiempo indicado en nuestro sitio. Los plazos de entrega son meramente indicativos y pueden variar según la personalización solicitada.

3. Los productos personalizados se envían por separado de los pedidos de otros productos.

4. Después de haber realizado su pedido, se cobrará en su tarjeta de crédito el monto total de su pedido y recibirá una confirmación de pedido por correo electrónico junto con una factura electrónica de pago avanzado. Sin embargo, puede haber ocasiones en las que confirmemos su pedido pero luego sepamos que no podemos suministrarle los Productos personalizados que ha solicitado; en tal caso, cancelaremos el pedido y le reembolsaremos el precio de compra en su totalidad. Cuando su pedido esté listo, le enviaremos un correo electrónico a través del cual le informaremos que su pedido ha sido enviado junto con el número de seguimiento.

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Terms of Sale – Orders Delivered to Mainland China

TERMS OF SALE – ORDERS DELIVERED TO MAINLAND CHINA (Updated on May 8th, 2020)

These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to any province or municipality within the People's Republic of China ("China" or "PRC") excluding Hong Kong and Macau. In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana (Shanghai) Commercial Co. Ltd., and “you” or “your” means you, our valued customer.

Please read these Terms of Sale carefully before placing an order through the Site. These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://cn.loropiana.com/en/legal) which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://cn.loropiana.com/en/privacy-cookies), which describes how we use, process and transfer the information that we obtain in connection with your use of the Site and purchase of products through the Site.

By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.

DISCLAIMERS; LIMITATION OF LIABILITY

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE.

NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW.

ORDER AND ACCEPTANCE

To place an order you must be at least 18 years of age and by placing an order you represent that you are at least 18 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their color and size, add the items to your shopping bag, check out, and click on the “SUBMIT ORDER AND PAY” button. Before completing the check-out procedure you will be requested either to register for, or log into, your personal account. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account.

Your placement of an order does not necessarily assure that we will accept your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:

1. you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);

2. there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;

3. the products that you have ordered are no longer available through our Site;

4. the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or

5. we believe that you are under the age of 18.

If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order. If you place an order by telephone you must register with the Site during the call and provide us with an e-mail address.

After we have received the order that you have placed through the Site or by telephone, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us by phone at +86 (0)21 52986377 or toll free at 4008 568 580 or by e-mail at customerservice.cn@loropiana.com before you try to place another order for the same products.

Please note that the Order Processing Receipt reflects the processing of your order. Although the amount will be immediately charged (if you choose to make your payment by Alipay or WeChat Pay), it does not necessarily constitute acceptance of your order. Your order will be accepted by us at the time we ship or deliver the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance and you have chosen to make your payment with Alipay or WeChat Pay will be initially charged and then refunded for the part of the order that was not accepted.

If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.

PRODUCT AVAILABILITY

GIFTS

PRICES AND PAYMENTS

All prices for products are displayed on the Site and will be confirmed in the order check-out page, in the Order Confirmation, and in the e-invoice you receive after we accept your order.

We reserve the right to vary the price of our products at any time, provided that we will not alter the price of any products after we send you the Order Confirmation. Please be aware that prices charged for any products purchased on the Site may vary to reflect local market pricing and applicable duties.

All prices except for Japan and the USA pricelists are inclusive of VAT, as applicable. An additional 20% fee inclusive of any applicable sales taxes shall apply only for sales to users connecting to the Site with Japan or USA IP addresses. Any other taxes and duties are not included and are calculated according to the value of your Order and your shipping destination and are listed on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice.

All shipping charges are your responsibility, unless waived by Loro Piana. Shipping charges will be calculated and displayed on the Site prior to finalizing your order. Shipping charges are subject to change without notice.

A. Alipay Payment

Should You choose Alipay as payment method, You will be redirected to the Alipay website where the payment will be carried out following the procedure envisaged and regulated by Alipay and the contract terms and conditions as agreed between You and Alipay. You will then be returned to the Site once the payment is completed.

The data entered on the Alipay website will be handled directly by Alipay and will not be sent to or shared with Loro Piana. Loro Piana therefore has no knowledge of and cannot record in any way the details of the credit card connected to Your Alipay account or any other payment instrument connected to said account.

In the event of payment via Alipay, the total amount due will be debited by Alipay to You at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your Alipay account or to the same credit/debit card that You used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Alipay and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting You with the refund. To contest these cases You must contact Alipay directly.

B. WeChat Pay

If you have installed the WeChat app and activated the WeChat Pay option, you may choose such payment method.

If You choose WeChat Pay as an option, a QR code will be displayed and You will need to scan such QR code with the WeChat app and authorize the payment.

In the event of payment via WeChat Pay, the total amount due will be debited by WeChat Pay to You at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your WeChat Pay account that You used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on WeChat and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting You with the refund. To contest these cases You must contact WeChat directly.

C. Cash On Delivery ("COD")

Loro Piana accepts payment by COD through our courier partner, Federal Express (China) Company Limited ("FedEx"). To be eligible for this service, merchandise must be shipped to an address within the COD service area provided by FedEx.

The FedEx courier accepts cash payment for all orders with a total value up to 10,000 RMB. Orders with a total value greater than 10,000 RMB may only be paid for with a China Union Pay credit/debit card on the Point Of Sales ("POS") machine brought by FedEx on delivery, or directly at the nearest FedEx service center where either a China Union Pay credit/debit card or cash is accepted.

The customer has the right to inspect the package in the presence of the FedEx courier before completing the payment process. By signing the proof(s) of delivery provided by FedEx, you acknowledge that the amount charged and paid and the merchandise is correct. Please note all COD orders must be accepted or rejected in full. If you would only like a portion of the items ordered, you must first accept and pay for all of the items ordered and then follow our return process listed below.

Refunds for COD will be processed through wire transfer directly to the original purchaser’s bank account. For more details, please read the Return and Exchange Policy section below.

DELIVERY AND ORDER TRACKING

When the products have been consigned to our carrier, we will send you the Order Confirmation with the tracking number for your package.

Delivery will be made by courier during normal business hours. Please be advised that delivery charges may apply to your order and that our courier cannot deliver packages without receiving a signature.

We will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number directly into our carrier’s website.

Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date and (if available) time of delivery of such products, or (ii) the date and (if available) time at which we receive payment in full for such products. As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package. If the external packaging or the merchandise is damaged at time of delivery, please reject the package and note in the proof(s) of delivery the damage. By signing the proof(s) of delivery, you acknowledge that the merchandise and the amount paid is correct.

RESALE / RESHIPPING OF OUR MERCHANDISE

RETURN AND EXCHANGE POLICY

The following policy applies only to products shipped to any city or municipality within the PRC, excluding Hong Kong and Macau, that are purchased from Loro Piana. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.

Please see the specific applicable conditions below:

A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

1. Items Purchased By You:

You may return for a refund or exchange any items purchased through the Site for any reason within seven (7) days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.

Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:

a. Login to your Account. Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the Site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt")).

b. Place all items for return/exchange, in their new, unused, and the same condition in which you received the items, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).

c. Attach the ESHOP URGENT sticker and the pre-addressed FedEx air way bill that you received with the original shipment to the outside of the box. Contact FedEx directly to schedule a pick up. Return shipments using FedEx will be provided to you free of charge.

IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND YOU THE ORIGINAL SHIPPING FEES YOU PAID, ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

2. Items Received As A Gift:

You may return or exchange any items received as a Gift for any reason within seven (7) days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased.

For a Gift return or exchange you should contact our customer service either by email at customerservice.cn@loropiana.com or +86 (0)21 52986377 or toll free at 4008 568 580 to receive a RAN and then follow the steps A (1) (b)-(c) above.

IF YOU RETURN A GIFT, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

3. Items Purchased Using COD

You may return or exchange any items purchased using COD for any reason within seven (7) days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased.

For a COD return or exchange you should contact our customer service either by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580 to receive a RAN and then follow the steps A(1)(b)-(c) above.

The customer service will require your bank details to process the refund through wire transfer. If you paid by card, the bank details must match the details of the card originally used for the purchase.

IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

Please note that when the products (whether purchased by You, received as a Gift, or purchased using the COD service) are returned to us, we will review them for quality control. If the products are sent back in their original, new, and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or refund the total amount paid minus original shipping and handling costs (including any taxes associated with such charges) to the card or the bank account used for the original purchase. We will credit the refund within approximately one hundred and eighty (180) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.

ALTERATIONS

The alteration service offers size fitting to customers. For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.

Any adjustment of the original product design is not considered an alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).

In the same way, product personalization, customization and repair are not considered an alteration.

You can bring any items you have purchased online in one of Loro Piana Directly Operated Stores located in the country where the items were shipped for basic alterations. Alterations are provided free of charge within six (6) months after the items are purchased. Please bring a copy of the Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.

TAX RECEIPT

A tax receipt can only be issued between 10 and 60 days after the products have been received by you. To request a tax receipt, please contact the customer service by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580.

CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in Mandarin and English Monday through Friday between the hours of 9:30 AM to 6:30 PM with the exception of public holidays.

If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580.

GOVERNING LAW; VENUE

These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the laws of the PRC, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. All disputes arising out of or in connection with these Terms of Sale, including any dispute regarding the existence, validity or termination of these Terms of Sale, shall be referred and submitted to China International Economic and Trade Arbitration Commission ("CIETAC") and finally settled by arbitration in accordance with the arbitration rules of CIETAC then in force, as modified by the following provisions of this clause. The arbitration shall be conducted in Beijing, PRC. There shall be one (1) arbitrator who shall be jointly appointed by the parties. In the event no agreement is reached, the Chairman of CIETAC shall appoint the arbitrator. The arbitration award shall be final and binding on the parties, and the parties agree to be bound thereby and to act accordingly. The costs of arbitration shall be borne by the parties in equal parts during the course of the arbitration and until otherwise decided by the arbitrator.

GENERAL TERMS

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Sale shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

If any provision of these Terms of Sale is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.

Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).

SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS (“Special Terms”)

For certain products Loro Piana offers a service of personalization (“Personalised Products”).

These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.

1. No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

2. Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

3. Personalised Products are shipped separately from other products’ orders.

4. After you have placed your order, your Alipay account will be debited for the total amount of your order and you will receive an e-mail from us confirming that your order has been received by us and is being processed (“Order Processing Receipt”). Please note that the Order Processing Receipt reflects the processing of your order. Although your Alipay Account will be debited, it does not necessarily constitute acceptance of your order. You hereby acknowledge and agree that there may be occasions in which we won’t be able to supply the Personalised Products you have ordered; therefore in such event we will refund the full amount initially charged on your Alipay Account. Your order will be accepted by us at the time we ship the Personalised Products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order.

5. The payment methods accepted for Personalised Products service are Alipay and WeChat Pay

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Terms of Sale – Orders Delivered to Japan

TERMS OF SALE – ORDERS DELIVERED TO JAPAN (Update on May 8th 2020)

These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to Japan ("Japan"). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana Japan Co., Ltd., and “you” or “your” means you, our valued customer.

Please read these Terms of Sale carefully before placing an order through the Site.

These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://jp.loropiana.com/en/legal ) , which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://jp.loropiana.com/en/privacy-cookies ), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.

By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.

DISCLAIMERS; LIMITATION OF LIABILITY

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW

ORDER AND ACCEPTANCE

To place an order you must be at least 20 years of age and by placing an order you represent that you are at least 20 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their color and size, add the items to your shopping bag.

If you wish to proceed with the purchase click on “PROCEED TO CHECKOUT” button.

You may proceed through the registration or the login into your personal account (in this case you are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account) or you may proceed without any registration.

Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.

Your placement of an order does not necessarily assure that we will accept your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:

1 - you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);

2 - there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;

3 - the products that you have ordered are no longer available through our Site;

4 - the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or

5 - we believe that you are under the age of 20.

If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order.

After we have received the order that you have placed through the Site, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us at + 81 (0)3-6228-5077 or by e-mail at customerservice.jp@loropiana.com before you try to place another order for the same products.

Please note that the Order Processing Receipt reflects the processing of your order and it does not necessarily constitute acceptance of your order. Your order will be accepted by us and your credit card will be charged at the time we ship the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance, your card will be charged and the products will be shipped for the part of the order that was accepted.

If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.

PRODUCT AVAILABILITY

GIFTS

You may purchase products for delivery to a recipient other than yourself (a "Gift").

Please note that it is your responsibility to provide the recipient’s personal data in compliance with all applicable privacy laws.

If we accept your order, you will receive an Order Confirmation from us at the time we ship your Gift to the recipient, and an e-invoice for your order.

These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to Japan ("Japan"). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana Japan Co., Ltd., and “you” or “your” means you, our valued customer.

Please read these Terms of Sale carefully before placing an order through the Site.

These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://jp.loropiana.com/en/legal ) , which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://jp.loropiana.com/en/privacy-cookies ), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.

By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.

DISCLAIMERS; LIMITATION OF LIABILITY

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW

PRICES AND PAYMENTS All prices for products are displayed on the Site and will be confirmed in the order check-out page, in the Order Confirmation, and in the e-invoice you receive after we accept your order.

We reserve the right to vary the price of our products at any time, provided that we will not alter the price of any products after we send you the Order Confirmation. Please be aware that prices charged for any products purchased on the Site may vary to reflect local market pricing and applicable duties.

Any taxes and duties are not included and are calculated according to the value of your order and your shipping destination. If you placed your order from an Internet Protocol address originating in Japan, any such taxes and duties will be itemized on the order check-out page, the Order Confirmation, and the e-mailed invoice.

Shipping costs are free. Shipping costs are subject to change without notice.

A. Online Credit Card Payment

Loro Piana accepts payment only using the credit cards listed on our check-out page. All transactions on the Site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified or is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.

You must supply your card details when you place your order. We will place a “hold” on your payment card for the total value of your order. If the “hold” on your card has been authorized by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the products are shipped to you. We will not accept your order or ship the products to you until your credit card issuer has authorized the use of your card for payment of the products ordered. If we do not receive such authorization we will notify you by e-mail. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation. After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance will not immediately be fully available to you for reasons beyond our control (e.g., delays by your credit card issuer in removing the “hold” from your credit card).

Please note that Loro Piana is not responsible for any fees imposed by your credit card company, such as currency conversion fees.

If you intend to dispute the validity or amount of any charge that appears on your credit card statement with your credit card company, we encourage you to first contact our customer service department to determine if we can address any concerns that you may have.

DELIVERY AND ORDER TRACKING

We will not deliver any products unless and until payment has been authorized and debited. When the products have been consigned to our carrier, we will send you the Order Confirmation with the tracking number for your package.

Delivery will be made by courier during normal business hours. Please be advised that our courier cannot deliver packages without receiving a signature.

We will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number provided in your Order Confirmation directly into our carrier’s website.

Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date of delivery of such products, or (ii) the date on which we receive payment in full for such products. As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package. If the external packaging or merchandise is damaged at time of delivery, please reject the package and note in the proof(s) of delivery the damage. By signing the proof(s) of delivery, you acknowledge that the merchandise and the amount paid is correct.

RESALE / RESHIPPING OF OUR MERCHANDISE

RETURN AND EXCHANGE POLICY

The following policy applies only to products shipped to Japan that are purchased from the Japanese Loro Piana entity. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.

Please see the specific applicable conditions below:

A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

1. Items Purchased By You: You may return for a refund or exchange any items purchased through the Site for any reason within 30 days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.

Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:

a. Login to your Account. Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt").

b. Place all items for return/exchange new, unused, and in the same condition in which you received the item, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).

c. Attach the eCOMMERCE URGENT sticker and the pre-addressed Courier air way bill that you received with the original shipment to the outside of the box. Call Courier directly or visit their website to schedule a free pick up. Return shipments using Courier will be provided to you free of charge.

IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). HOWEVER, WE CANNOT REFUND YOU ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.

2. Items Received As A Gift: You may return or exchange any items received as a Gift for any reason within 30 days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased.

For a Gift return or exchange you should contact our customer service either by email at customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077 to receive a RAN and then follow the steps A(1)(b)-(c) above.

IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). WE CANNOT REFUND ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

Please note that when the products (whether purchased by You or received as a Gift,) are returned to us, we will review them for quality control. If the products are sent back in their original, new, and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or reimburse the total amount paid and applicable taxes minus original shipping and handling costs (including any taxes associated with such charges) to the card used for the original purchase. We will credit the refund to the card used to pay for the products within approximately thirty (30) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.

B. To Exchange An Item In Our Stores Products purchased on our Site, including products received as Gifts, can be exchanged by the recipient within 30 days after the items are received at selected Loro Piana stores that are listed as available for exchanges on our Site ("section FAQ-Returns & Exchanges"). PLEASE NOTE THAT LORO PIANA STORES CANNOT OFFER A REFUND FOR ITEMS PURCHASED THROUGH THE SITE. TO RECEIVE A REFUND, PLEASE USE THE PROCESS DESCRIBED IN SECTION A (ABOVE).

Please note we only accept exchanges for changing the color or size of the same item already purchased.

To find the Loro Piana Store nearest you that accepts returns or exchanges of products purchased online, please refer to the list on our Site under “FAQ - Returns & Exchanges” section or in the documentation you received with your original order.

Exchanging purchased products in our store is free and can be done in 2 easy steps:

1. Bring the products, in their original, new, unused condition, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt and e-invoice that you received in the original shipment to a Loro Piana Store that accepts returns.

2. A store representative will check the products to make sure that they are in acceptable condition, new, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms of Sale, then you will receive the same product in a different color and/or size. Please note that exchanges are only valid for the exact same product in a different color or size, based on availability in the store.

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the exchange.

C. DAMAGED OR FAULTY ITEMS

You have the right to return items for quality problems within the limits set forth by these Terms of Sale.

For returns related to quality problems please follow the procedures outlined above under letters A. 1. for items purchased by you on our Site or A.2 for items you received as a Gift.

ALTERATIONS

The alteration service offers size fitting to customers. For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.

Any adjustment of the original product design is not considered an alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).

In the same way, product personalization, customization and repair are not considered an alteration.

You can bring any items you have purchased online in one of Loro Piana Directly Operated Stores located in the country where the items were shipped for basic alterations. Alterations are provided free of charge within six (6) months after the items are purchased. Please bring a copy of the Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.

TAX RECEIPT

A tax receipt can only be issued between 10 and 60 days after the products have been received by you. To request a tax receipt, please contact the customer service by email at customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077.

CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in Japanese and English Monday through Friday between the hours of 12:00 PM to 8:00 PM with the exception of holidays.

If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email customerservice.jp@loropiana.com or by phone at + 81 (0)3-6228-5077.

GOVERNING LAW; VENUE

These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the laws of Japan, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. All legal proceedings arising out of or in connection with these Terms shall be brought exclusively to the Tokyo District Court.

GENERAL TERMS

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Terms and Conditions for Returns and Quality Claims for Retail

TERMS AND CONDITIONS FOR ALTERATIONS, RETURNS AND QUALITY CLAIMS FOR RETAIL POINT OF SALES

The following policy applies only to Products purchased in Loro Piana Directly Operated Stores*.
Please see the specific applicable conditions below:

RETURN POLICY IN DIRECTLY OPERATED STORES

You may return any product purchased by you or received as a gift, in any Loro Piana store of your choice (Store Locator) in the country of purchase. Each item can be returned one time only.

You have 30 days from the date of purchase to return it.

Returning Products in our store is free and can be done in 2 easy steps:

1. Bring the products, in perfect condition, new, unaltered, unused, and with all of the tags and labels attached, in their original packaging along with the Receipt that you received with the original purchase, to a Loro Piana Store.

2. A store representative will check the products to make sure that they are in perfect condition, new, unaltered, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms and Conditions, then the requested return will be accepted. The Store representative will explain the different options for you to choose in return of your products.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the Products are fraudulent, we will not be able to accept the return.

QUALITY CLAIM POLICY

You have the right to return Products for quality problems within the limits set forth by the law and these Terms and Conditions – provided that you have the Receipt that you received with the original purchase. This policy applies both to items purchased by you and items you received as a Gift.

Loro Piana ensures 2-years guarantee on all faulty/defective products.

Please note that when the Products are returned for quality problems, we will examine them and assist you with an assessment.

If the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were returned to us later than the above mentioned deadline, you will not be entitled to return the product.

*For items purchased in Department Stores or Shop-in-shops please refer to the Terms & Conditions displayed on the original receipt

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销售零售点的产品修改、退货和质量赔偿的条款和条件

以下政策仅适用于在LoroPiana直接运营商店*中购买的产品。

请参阅以下特定的适用条件：

在直营店的退货政策

您可以对采购的任何产品或者作为礼物收到的产品进行退货，在您所采购的国家选择LoroPiana任何的商店（商店定位器）进行退货。每个产品只能退货一次。

从购买之日您有30天时间进行退货。

在我们商店产品的退货是免费的，只需两个简单步骤即可完成：

1.将产品放在的原包里，装处于完好状态、新的、未使用的、带有所有标签和所附的标签，以及带上您原始购买时收到的收据一起到LoroPiana商店。

2.商店代表将检查产品，以确保它们是否完好无损、全新、未使用且带有所有标签和所附在上面标签。如果产品符合这些条款和条件中规定的标准，其所要求的退货将被接受。对于您的产品的退货，商店代表将解释不同的选项以供您选择。

如果产品出现已经被磨损或使用，缺少任何标签或所附的标签，不符合我们的条款和条件，或者我们有任何理由认为产品是欺诈性的，我们将无法接受退货。

质量赔偿政策

对于有质量问题的产品，您有权在法律和这些条款与条件规定限制的范围内退回产品，提供在原始购买时您所拥有收到的收据。此政策适用于两者您购买的物品和您作为礼品收到的物品。

LoroPiana确保所有有不完善的/有缺陷的产品的2年保修。

请注意，如果退回产品存在质量问题，我们将进行检查并协助您进行评估。

如果您退还给我们的产品是没有不完善/损坏和质量问题，或者由于误用而损坏，或者在上述截止日期之前退还给我们，这样您是无权退回产品。

*对于在百货商店或店中店购买的商品，请参阅原始收据上显示的条款和条件

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Términos y Condiciones para Tiendas Relativos a Devoluciones y Reclamos de Calidad

TÉRMINOS Y CONDICIONES PARA TIENDAS RELATIVOS A DEVOLUCIONES Y RECLAMOS DE CALIDAD

La siguiente política se aplica solo a los Productos comprados en Tiendas operadas directamente por Loro Piana *.

Consulte las condiciones específicas aplicables a continuación:

POLÍTICA DE DEVOLUCIÓN EN TIENDAS A GESTIÓN DIRECTA

Es posible devolver cualquier producto comprado por el Cliente o recibido como regalo, en cualquier Tienda Loro Piana de su elección (Localizador de Tiendas) en el país en el que el Producto ha sido comprado. Cada artículo puede ser devuelto una sola vez, dentro de 30 días a partir de la fecha de compra.

La devolución de productos en nuestras tiendas es gratuita y puede hacerse siguiendo estos 2 simples pasos:

1. Entregar los Productos en perfecto estado, nuevos, inalterados, inutilizados, con tarjetas y etiquetas, en el embalaje original, junto con el recibo de compra original, en una tienda Loro Piana.

2. Un responsable de la tienda revisará los productos para asegurarse de que estén en perfectas condiciones, nuevos, inalterados, inutilizados y con tarjetas y etiquetas. Si los productos cumplen con los estándares indicados en estos Términos y Condiciones, se aceptará la devolución. El responsable de la tienda explicará al cliente las diferentes opciones a elegir para cambiar los productos.

En los casos en que los Productos parezcan haber sido llevados o usados, carezcan de una tarjeta o etiqueta, no cumplan con nuestros Términos y Condiciones, o si hay razones para creer que los productos puedan ser falsificados, no podremos aceptar la devolución.

POLÍTICA DE RECLAMO DE CALIDAD

El Cliente tiene derecho a devolver los Productos en caso de problemas de calidad dentro de los límites establecidos por la ley y por estos Términos y Condiciones, previa presentación del recibo de compra original. Esta Política se aplica tanto a los artículos comprados como a los recibidos como regalos.

Loro Piana ofrece una garantía de 2 años para todos los productos defectuosos.

En caso de devolución de los productos por problemas de calidad, los examinaremos y comunicaremos al Cliente el resultado de nuestra evaluación.

En el caso de que los Productos devueltos por el Cliente no se encuentren defectuosos/dañados y no presenten problemas de calidad, o estén dañados debido a un uso incorrecto, o hayan sido devueltos después de la fecha límite mencionada anteriormente, el Cliente no tendrá derecho a devolver el Producto.

* Para los artículos comprados en grandes almacenes o en shop-in-shop, consulte los Términos y Condiciones del recibo original.

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TERMS OF USE (updated on 1 September 2017)

Changes to the Terms of Use

Proprietary Content

Trade marks AND LOGOS

Our Products

Your Use of the Website

Registration and Account

CHAT

Feedback and other Communications

RESERVED PRESS AREA

PRIVACY POLICY

Link to Third Party’s Websites or Content

Disclaimer

Limitation of Liability

General Terms

TERMS OF SALE - ORDERS DELIVERED TO THE EUROPEAN UNION, UKRAINE, SWITZERLAND, QATAR, KUWAIT AND SAUDI ARABIA (Updated on April 7th, 2021)

DEFINITIONS

1. ORDER AND ACCEPTANCE

2. PRODUCT AVAILABILITY

3. GIFTS

4. PRICES AND PAYMENTS

5. SPECIAL TERMS FOR SHIPMENT TO QATAR, SAUDI ARABIA, UKRAINE, KUWAIT AND SWITZERLAND

6. DELIVERY AND ORDER TRACKING

7. RESALE / RESHIPPING OF OUR MERCHANDISE

8. HOW DO I RETURN/EXCHANGE A PRODUCT?

9. ALTERATIONS

10. CUSTOMER SERVICE

11. PERSONAL INFORMATION

12. OUR LIABILITY TO YOU

13. GENERAL TERMS

14. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

TERMS OF SALE - ORDERS DELIVERED TO THE UNITED KINGDOM (Updated on May 19th , 2021)

DEFINITIONS

1. ORDER AND ACCEPTANCE

2. PRODUCT AVAILABILITY

3. GIFTS

4. PRICES AND PAYMENTS

5. DELIVERY AND ORDER TRACKING

6. RESALE / RESHIPPING OF OUR MERCHANDISE

8. HOW DO I RETURN/EXCHANGE AN ITEM?

8. ALTERATIONS

9. CUSTOMER SERVICE

10. PERSONAL INFORMATION

11. OUR LIABILITY TO YOU

12. GENERAL TERMS

13. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

TERMS OF SALE – ORDERS DELIVERED TO US (Updated on May 8th, 2020)

DISCLAIMERS; LIMITATION OF LIABILITY

ORDER AND ACCEPTANCE

PRODUCT AVAILABILITY

GIFTS

PRICES AND PAYMENTS

DELIVERY AND ORDER TRACKING

RESALE / RESHIPPING OF OUR MERCHANDISE

RETURN AND EXCHANGE POLICY

CUSTOMER SERVICE

GOVERNING LAW; VENUE

GENERAL TERMS

SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS (“Special Terms”)

TERMS OF SALE – ORDERS DELIVERED TO UAE (Updated on April 20th, 2020)

DEFINITIONS

1. ORDER AND ACCEPTANCE

2. PRODUCT AVAILABILITY

3. GIFTS

4. PRICES AND PAYMENTS

5. DELIVERY AND ORDER TRACKING

6. RESALE / RESHIPPING OF OUR MERCHANDISE

7. HOW DO I RETURN/EXCHANGE AN ITEM?