You may return for free, for a refund or exchange, any unused or unworn items in perfect sellable condition and in their original packaging with all labels and tags, purchased through the website within 30 days after the items are received.
Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.
In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the Return is fraudulent, we will not be able to accept the Return.
The original purchaser can arrange a free exchange or return of any item bought through our website, in three simple steps which are described in the applicable Terms of Sale and summarized as follows
1. Login to your account at www.loropiana.com. Choose the detail page for your order and mark the items you need to return/exchange. You will receive a Return Authorization Number.
2. Place all items for return or exchange in their original boxes and packaging, along with the Return Authorization Number (see above). Each item must be in original, new and unused condition, with all its original tags and labels still attached.
3. Attach the pre-paid label (from the e-mail you receive with the Returns Authorization Number) onto your package. Cover any old address labels with the new pre-paid label and securely seal your package.
4. Drop off the return at any FedEx store/pick-up location or any Loro Piana US store (see "Loro Piana Stores in USA that accept EShop Returns and Exchanges" section for more details)
