TERMS OF SALE – ORDERS DELIVERED TO US (Updated on June, 2021)

These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to any state within the United States of America, including Alaska and Hawaii ("United States" or U.S."). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana & C. Inc., with registered offices in 711 Fifth Avenue 11th Floor, Ney York, NY 10022, and “you” or “your” means you, our valued customer.

Please read these Terms of Sale carefully before placing an order through the Site. These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://us.loropiana.com/en/legal) which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://us.loropiana.com/en/privacy-cookies), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.

NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH LORO PIANA. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.

By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.

 

DISCLAIMERS; LIMITATION OF LIABILITY

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

 

ORDER AND ACCEPTANCE

To place an order, you must be at least 18 years of age and by placing an order, you represent that you are at least 18 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their color and size, and add the items to your shopping bag. If you wish to proceed with the purchase, click on “PROCEED TO CHECKOUT” button.

If you wish to proceed with the purchase, click on “PROCEED TO CHECKOUT” button.

You may proceed through the registration or the login into your personal account (in this case, you are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account) or you may proceed without any registration.

Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.

After we have received the order that you have placed through the Site or by telephone, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us at (212) 652-1650 or toll free at (855) 481-9100 or by e-mail at customerservice.us@loropiana.com before you try to place another order for the same products.

Please note that the Order Processing Receipt reflects the processing of your order and it does not necessarily constitute acceptance of your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:

1. you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);
2. there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;
3. the products that you have ordered are no longer available through our Site;
4. the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or
5. we believe that you are under the age of 18.

If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order. If you place an order by telephone you must register with the Site during the call and provide us with an e-mail address.

If we accept your order your credit card will be charged at the time we ship the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance, your card will be charged and the products will be shipped for the part of the order that was accepted.

If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.

 

PRODUCT AVAILABILITY

The images of the products on the Site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the products, and the products you receive may vary from those images.

While we use reasonable efforts to maintain accurate pricing, availability, and other information about products displayed on the Site, such information does not warrant or guarantee that the products will be available if you wish to place an order to purchase them.

We have the right, at any time, to make changes to the information about products displayed on the Site, including without limitation information about prices, description or the availability of products and we may do so without prior notice to you. Changes will not, however, impact the price, availability or description of any products for which you received an Order Confirmation.

 

GIFTS

You may purchase products for delivery to a recipient other than yourself (a "Gift").

Please note that it is your responsibility to provide the recipient’s personal data in compliance with all applicable privacy laws.

If we accept your order, you will receive an Order Confirmation from us at the time we ship your Gift to the recipient, and an e-invoice for your order.

 

PRICES AND PAYMENTS

All prices for products are displayed on the Site and will be confirmed in the order check-out page, in the Order Confirmation, and in the e-invoice you receive after we accept your order.

We reserve the right to vary the price of our products at any time, provided that we will not alter the price of any products after we send you the Order Confirmation. Please be aware that prices charged for any products purchased on the Site may vary to reflect local market pricing and applicable duties.

Any taxes and duties are not included and are calculated according to the value of your order and your shipping destination. If you placed your order from an Internet Protocol address originating in the United States, any such taxes and duties will be itemized on the order check-out page, the Order Confirmation, and the e-mailed invoice.

All shipping charges are your responsibility, unless waived by Loro Piana. Shipping charges will be calculated and displayed on the Site prior to finalizing your order. Shipping charges are subject to change without notice.

Loro Piana accepts payment by credit card, Paypal, e-wallet and Pay By Link, as listed on out check-out page. By submitting your order, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your order (including taxes, shipping and handling) to that payment method. Payment must be made in the currency as indicated on your order before you submit it.

 

Payment by credit card.
All transactions on the Site are processed using a payment gateway. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified or is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.

You must supply your card details when you place your order. We will place a “hold” on your payment card for the total value of your order. If the “hold” on your card has been authorized by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the products are shipped to you. We will not accept your order or ship the products to you until your credit card issuer has authorized the use of your card for payment of the products ordered. If we do not receive such authorization, we will notify you by e-mail. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation. After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance will not immediately be fully available to you for reasons beyond our control (e.g., delays by your credit card issuer in removing the “hold” from your credit card).

Please note that Loro Piana is not responsible for any fees imposed by your credit card company, such as currency conversion fees.

If you intend to dispute the validity or amount of any charge that appears on your credit card statement with your credit card company, we encourage you to first contact our customer service department to determine if we can address any concerns that you may have.

We accept the following credit, charge and debit cards: Amex, Diners, Discover, MasterCard and Visa.

 

Payment by PayPal.
If you choose PayPal as your payment method, you will be redirected to the website www.paypal.com/us where the payment for the products will be carried out following the procedure outlined and regulated by PayPal. By choosing to pay using PayPal, you acknowledge and agree that you will be subject to PayPal’s terms and conditions. The data entered on the PayPal website will be handled directly by PayPal and will not be sent to or shared with us, except for the data that are necessary to perform the delivery of the products if you select the option of PayPal express check out. We will therefore have no knowledge of and cannot record in any way the details of the credit card connected to your PayPal account or any other payment instrument connected to said account.

We will place a “hold” on your PayPal account for the total value of your order. If the “hold” on your PayPal account has been authorised by PayPal, your PayPal account will be debited for the total cost of your order, as indicated in the Order Confirmation, at the time the Products are shipped to you. We will not accept your order, neither will we supply the Products to you until PayPal has authorised the use of your PayPal account for payment of the Products you ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the PayPal account holder by requesting appropriate documentation.

After a “hold” on your PayPal account has been authorized by PayPal, please be advised that, if your PayPal account is debited for a lower amount than the total amount so “held” (eg: if certain products are out of stock), it is possible that the balance will not be immediately fully available to you for reasons beyond our control (eg: delays by PayPal in removing the “hold” from your PayPal account).

 

Payment by e-Wallet.
(i) Apple Pay
If you have installed the Apple Pay app and activated the Apple Pay option and you are navigating through Safari, you may choose such payment method.
If you choose Apple Pay as an option, a popup will be displayed and you will need to insert/confirm your contact information and shipping and billing address, as well as select the preferred card connected to your account. Once completed, you will need to click on the “continue” button and authenticate yourself through Face ID, passcode, or Fingerprint and confirm the payment, or otherwise follow the most recent payment protocol that has been instituted by Apple.
In the event of payment via Apple Pay, the total amount due will be debited by Apple Pay to you at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to your Apple Pay account that you used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Apple Pay and the banking system. Once the credit order in favour of said account has been arranged by Loro Piana, Loro Piana is not responsible for any delays or omissions in crediting you with the refund. To contest these cases, you must contact Apple directly. By choosing to pay using Apple Pay, you acknowledge and agree that you will be subject to Apple’s terms and conditions.

(ii) Google Pay
If you have installed the Google Pay app and activated the Google Pay option, you may choose such payment method.
If you choose Google Pay as an option, a popup will be displayed and you will need to insert/confirm your contact information and shipping and billing address, as well as select the preferred card connected to your account.
Once completed, you will need to click on the “continue” button and authenticate yourself through fingerprint or passcode, if applicable, and confirm the payment, or otherwise follow the most recent payment protocol that has been instituted by Google.
In the event of payment via Google Pay, the total amount due will be debited by Google Pay to you at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to your Google Pay account that you used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Google and the banking system. Once the credit order in favour of said account has been arranged by Loro Piana, Loro Piana is not responsible for any delays or omissions in crediting you with the refund. To contest these cases you must contact Google directly. By choosing to pay using Google Pay, you acknowledge and agree that you will be subject to Google’s terms and conditions.

(iii) Alipay
Should you choose Alipay as payment method, you will be redirected to the Alipay website where the payment will be carried out following the procedure envisaged and regulated by Alipay and the contract terms and conditions as agreed between you and Alipay. You will then be returned to the Site once the payment is completed. The data entered on the Alipay website will be handled directly by Alipay and will not be sent to or shared with Loro Piana. Loro Piana therefore has no knowledge of and cannot record in any way the details of the credit card connected to your Alipay account or any other payment instrument connected to said account. In the event of payment via Alipay, the total amount due will be debited by Alipay to you at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to your Alipay account or to the same credit/debit card that you used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Alipay and the banking system. Once the credit order in favor of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting you with the refund. To contest these cases you must contact Alipay directly.

(iv) WeChat Pay
If you have installed the WeChat app and activated the WeChat Pay option, you may choose such payment method. If you choose WeChat Pay as an option, a QR code will be displayed and you will need to scan such QR code with the WeChat app and authorize the payment.
In the event of payment via WeChat Pay, the total amount due will be debited by WeChat Pay to you at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to your WeChat Pay account that you used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on WeChat and the banking system. Once the credit order in favor of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting you with the refund. To contest these cases you must contact WeChat directly.

Pay by Link
If you are a customer over the phone, you can choose this secure method of payment. This method allows you to not communicate the credit card information over the phone to the customer service team. Specifically, in order to conclude the transaction, you will receive from the customer service a “Paybylink” link through which insert the information about the method of payment chosen.

 

DELIVERY AND ORDER TRACKING

We will not deliver any products unless and until payment has been authorized and debited. When the products have been consigned to our carrier, we will send you the Order Confirmation.

Delivery will be made by courier during normal business hours. Please be advised that delivery charges may apply to your order and that our courier cannot deliver packages without receiving a signature.

Our third-party carrier will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number directly into our carrier’s website.

Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date of delivery of such products, or (ii) the date on which we receive payment in full for such products. As soon as the products have been delivered to the destination address, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package.

 

RESALE / RESHIPPING OF OUR MERCHANDISE

You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our products. We reserve the right to refuse to accept your order, if we suspect that you intend to resell our products.

 

RETURN AND EXCHANGE POLICY

The following policy applies only to products shipped to any state within the U.S., including Alaska and Hawaii, that are purchased from the U.S. Loro Piana entity. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.

 

Please see the specific applicable conditions below:

• A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:
  
   
  1. Items Purchased By You:
     
     You may return for a refund or exchange any items purchased through the Site for any reason within 30 days after the items are received.
     
     Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.
     
     Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:
     
     a. Login to your Account (or click on the following link https://us.loropiana.com/en/FAQs?section=faq-returns if not registered). Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt")).
     
     b. Place all items for return/exchange new, unaltered, unused, and in the same condition in which you received the item, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).
     
     c. Attach the ESHOP URGENT sticker and the pre-addressed FedEx air way bill that you received with the original shipment to the outside of the box. Call FedEx directly or visit their website to schedule a free pick up. Return shipments using FedEx will be provided to you free of charge.
     
     IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). HOWEVER, WE CANNOT REFUND YOU THE ORIGINAL SHIPPING FEES YOU PAID, ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.
     
     IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.
     
     
      
  2. Items Received As A Gift:
     
     You may return or exchange any items received as a Gift for any reason within 30 days after the items are received.
     
     Please note we only accept exchanges for changing the color or size of the same item already purchased.
     
     For a Gift return or exchange you should contact our customer service either by email at customerservice.us@loropiana.com or by phone at (212) 652-1650 or toll free at (855) 481-9100 to receive a RAN and then follow the steps A(1)(b)-(c) above.
     
     IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.
     
     IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.
     
     Please note that when the products (whether purchased by You or received as a Gift) are returned to us, we will review them for quality control. If the products are sent back in their original, new, unaltered, and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or reimburse the total amount paid and applicable taxes minus original shipping and handling costs (including any taxes associated with such charges) to the card used for the original purchase. We will credit the refund to the card used to pay for the products within approximately thirty (30) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).
     
     In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.
     
     
      

• B. To Exchange An Item In Our Stores
  
  Products purchased on our Site, including products received as Gifts, (i) can be exchanged by the recipient at select Loro Piana stores that are listed as available for returns on our Site ("Loro Piana Stores"), or (ii) can be returned for a store credit, which is only valid in the Loro Piana Store where such store credit is issued. Both options are available up to 30 days after the products are received. PLEASE
  
  NOTE THAT LORO PIANA STORES CANNOT OFFER A REFUND FOR ITEMS PURCHASED THROUGH THE SITE. TO RECEIVE A REFUND, PLEASE USE THE PROCESS DESCRIBED IN SECTION A (ABOVE).
  
  Please note we only accept exchanges for changing the color or size of the same item already purchased.
  
  To find the Loro Piana Store nearest you that accepts returns or exchanges of products purchased online, please refer to the list on our Site under “Customer Service – Returns & Exchanges” section or in the documentation you received with your original order.
  
  Returning or exchanging purchased products in our store is free and can be done in 2 easy steps:
  
   

  1. Bring the products, in their original, new, unaltered, unused condition, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt and e-invoice that you received in the original shipment to a Loro Piana Store that accepts returns.
     
      
  2. A store representative will check the products to make sure that they are in acceptable condition, new, unaltered, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms of Sale, then:
     
     a. If you wish to exchange the products, you will receive the same product in a different color and/or size. Please note that exchanges are only valid for the exact same product in a different color or size, based on availability in the store; or
     
     b. If you wish to return the products, you will be issued a store credit for price paid for the product and applicable taxes (excluding any taxes that may have been assessed on shipping and handling). The store credit will be valid for one year from the date of issue (except where prohibited by applicable law) and must be used in the Loro Piana Store where it was issued.
     PLEASE NOTE THAT THE ORIGINAL SHIPPING FEES YOU PAID, APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES, WILL NOT BE TAKEN INTO CONSIDERATION FOR THE CALCULATION OF THE VALUE OF THE STORE CREDIT.
     
      

  In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange.
  
   

 

CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in English Monday through Friday between the hours of 9:00 AM to 6:00 PM Eastern Time with the exception of holidays.

If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email (customerservice.us@loropiana.com) or by phone ((212) 652-1650 or toll free at (855) 481-9100).

 

DISPUTE RESOLUTION AND ARBITRATION; CLASS ACTION WAIVER.

Please read the following Dispute Resolution and Arbitration; Class Action Waiver provision (this “Provision”) carefully. It affects your rights.

 

Please read this Provision carefully. It provides that all Disputes (as defined below) between you and Loro Piana shall be resolved by binding arbitration. Arbitration is a form of private dispute resolution and replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering into these Terms of Sale constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow these Terms of Sale and can award the same damages and relief as a court (including attorney’s fees).

For purposes of this Provision, “Loro Piana” means Loro Piana & C. Inc. and its parents, subsidiaries, and affiliate companies, and each of their respective officers, directors, employees, and agents. The term “Dispute” means any dispute, claim, or controversy between you and Loro Piana regarding, arising out of or relating to any aspect of your relationship with Loro Piana, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable cause of action or claim for relief, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced, and shall include any claims against other parties relating to services or products provided or billed to you (such as Loro Piana’s licensors, suppliers, dealers or third-party vendors) whenever you also assert claims against us in the same proceeding.

YOU AND LORO PIANA EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.

Pre-Arbitration Claim Resolution
 

For all Disputes, whether pursued in court or arbitration, you must first give Loro Piana an opportunity to resolve the Dispute. You must commence this process by emailing us written notification to customerservice.us@loropiana.com . That written notification must include (1) your name, (2) your address, (3) a written description of the Dispute, and (4) a description of the specific relief you seek. If Loro Piana does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.

Exclusions from Arbitration/Right to Opt Out
 

Notwithstanding the above, you or Loro Piana may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THESE TERMS OF SALE (the “Opt-Out Deadline”). You may opt out of this Provision by emailing us written notification to customerservice.us@loropiana.com Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with Loro Piana through arbitration. Your decision to opt-out of this Provision will have no adverse effect on your relationship with Loro Piana. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.

Arbitration Procedures

If this Provision applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution) either you or Loro Piana may initiate arbitration proceedings. The American Arbitration Association (“AAA”), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration only, and shall in no event be commenced as a class arbitration or a consolidated or representative action or arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.

For arbitration before AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules For Emergency Measures Of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action or representative action procedures or rules apply to the arbitration.

Because these Terms of Sale concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party or if required by applicable law. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA or other applicable law, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration – You or Loro Piana may initiate arbitration in either New York City, NY or the federal judicial district that includes your billing address. However, if Loro Piana initiates the arbitration in New York, you shall have the right to have the arbitration transferred to the AAA or JAMS office within the judicial district that includes your billing address.

Payment of Arbitration Fees and Costs – Loro Piana will pay all arbitration filing fees and AAA or JAMS hearing fees and any arbitrator's hearing fees, costs and expenses upon your written request to the arbitrator given at or before the first evidentiary hearing in the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law. In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with Loro Piana as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.

Class Action Waiver
 

Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action, representative action, or private attorney general action) unless both you and Loro Piana specifically agree to do so in writing following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of the Provision, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of the Loro Piana Service can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

No Judge or Jury in Arbitration

Arbitration does not involve a judge or jury. You understand and agree that by entering into these Terms of Sale you and Loro Piana are each giving up the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and Loro Piana might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.

Severability

If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable, and the Dispute will be decided by a court.

Continuation

This Provision shall survive the termination of your service with Loro Piana or its affiliates. Notwithstanding any provision in these Terms of Sale to the contrary, you and Loro Piana agree that if Loro Piana makes any change to this Provision (other than a change to the Notice Address), you may reject any such change and require Loro Piana to adhere to the present language in this Provision if a dispute between us arises.

 

GOVERNING LAW; VENUE

These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the Federal Arbitration Act and the laws of the State of New York, USA, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. Except for Disputes subject to arbitration as described above, any disputes relating to these Terms of Sale will be heard in the courts located in in the City of New York, State of New York.

 

GENERAL TERMS

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing

If any provision of these Terms of Sale is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.

Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).

 

SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS (“Special Terms”)

For certain products Loro Piana offers a service of personalization (“Personalized Products”).

These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalized Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.

1. No returns or exchanges are accepted for Personalized Products, unless the Personalized Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.
   
    
2. Personalized Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.
   
    
3. Personalized Products are shipped separately from other products’ orders.
   
    
4. After you have placed your order, your credit card will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalized Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready we will send you an email through which we inform you that your Order has been shipped together with the tracking number.
    

销售条款 - 订单发送到美国 (最近更新日期：2020年5月8日)

本法律条款和条件（“销售条款”）及其不时修订的版本，适用于您以及您通过位于www.loropiana.com的在线商店网站（“本网站”）向Loro Piana 购买的订单，运送至美国任何的州，包括阿拉斯加和夏威夷（“联合州”或“美国”）。在本销售条款中，“Loro Piana”、“我们”、或“我方”是指Loro Piana＆C. Inc.和 “您”或者“您的” 是指您，即我们尊敬的客户。

请在通过本网站下订单之前仔细阅读本销售条款。本销售条款旨在补充本网站的(i)使用条款(详情参见https://cn.loropiana.com/en/legal )，您使用本网站的行为受到使用条款的规管，以及(ii)隐私权政策（点击适当的链接即可在本网站上查阅）(详情参见https://cn.loropiana.com/en/privacy-cookies)，由于您用本网站以及通过本网站购买产品而获得您的信息，隐私权政策说明了我们是如何使用、处理此信息。

通过本网站为购买产品而下订单时，您确认已经阅读此销售条款，并且，在下单时，您同意接受此销售条款的约束，所有的销售均明确一致您对本销售条款的同意。

在您下订单且被我们接受该订单后，对您订购的全部或部分产品的发货，我公司将向您发送确认电子邮件加以确认（“订单确认”）。本销售条款以及您的订单确认共同构成我公司与您之间就该等产品的销售所达成的合同。任何其他条款和条件均不适用。除非我公司同意以书面方式或通过电子邮件变更该合同，否则，您不得单方面修改合同。

Loro Piana保留着随时自行决定更改、修改、修订、添加或删除本“销售条款”的部分内容的权利，恕不另行通知，通过发布一个链接去更新或修订销售条款; 但是，销售条款的任何此类变更将不适用于您早已收到订单确认的任何订单。如果您不同意对本销售条款所作的任何变更，请勿通过本网站下订单购买产品。

本网站的所有使用人均可以电子方式来存储或者打印本销售条款。


 

免责声明；责任限制

LORO PIANA未就本网站上信息的准确性或完整性或者本网站上描述的或提供出售的产品的状态、功能或供应情况作出任何类型的明示陈述或保证。LORO PIANA 不承认一切默示的保证和陈述，包括但不限于有关适销性、适用于特定用途及不侵权的默示保证。任何购买均是按“现状”进行的，由您自担风险。针对您通过本网站购买或打算购买的任何产品所存在的任何不令人满意之处、瑕疵/缺陷、差错或问题，您所享有的唯一补救措施在下文中我公司的退换货政策中有明确规定。

上文规定的责任限制应适用于任何损失损害，不论其是因何等原因造成的，依据的是何等责任理论，亦不论其是否因合同、侵权（包括但不限于严格责任和过失）或任何其它法律理论而引起的，且即使LORO PIANA已被告知发生此类损害的可能性亦如此，也不论本销售条款项下的任何有限补救措施是否未能实现其基本目的。

LORO PIANA将不承担后果性的、间接的、附带的、特殊的或惩罚性的损害赔偿，包括但不限于利润损失、取得替代商品/服务的成本（costs of cover）、业务损失，或者任何类似或其他的损害赔偿，即便已被告知发生该损害赔偿的可能性亦如此，且LORO PIANA亦不对任何第三方权利主张承担责任。在法律允许的最大范围内，LORO PIANA的全部责任仅限于您为了从本网站购买产品而实际支付的款额。某些州不允许排除或限制某些损害，因此上述限制或排除可能对您不适用。


 

订单和接受

您必须年满18周岁方可下订单，而且，您一旦下订单，即表示您作出了您已年满18周岁的陈述。如欲下订单，您首先需要在本网站上挑选您希望购买的产品，并选定产品的颜色和尺寸，将其加入您的购物袋，核对订单，然后点击“提交并支付订单”键。在完成核对程序前，将要求您注册或登录您的个人帐户。您应自行负责确保您密码的保密性以及防止他人获取您的密码和登录您的帐户。您同意对您帐户下发生的所有购买和其他活动承担责任。

即使您下了订单，也并不一定保证我们将会接受您的订单。订单须经我公司接受，而我们在任何时候均可自行酌情决定决绝接受您的订单，拒绝的情形包括但不限于下列各项：

1. 您向我们提供了不正确的或虚假的信息，包括但不限于不充分或不正确的付款或帐单信息，或者不充分或不正确的送货地址（敬请注意，我公司不接受以邮政信箱作为产品的送货地址）；

2. 本网站上与您订购的产品有关的信息有误，例如本网站上显示的产品价格或说明有误；

3. 您订购的产品不再通过本网站供应；

4. 基于我公司逐笔交易进行的评估，且根据我公司自行酌情判断，拟议交易的金额过高；或

5. 我们相信您尚未年满18周岁。

如果我们不接受您的订单，我们将在您下订单日期后的三十（30）日内按您向我们提供的电子邮件地址或电话号码与您联系。如果您通过电话下订单，您必须在电话通话过程中在本网站注册，并向我们提供您的电子邮件地址。

我们收到您通过本网站或电话所下订单后，您将收到我们发出的电子邮件，确认我们已收到并正在处理您的订单（“订单处理收函”）。如在订单下达后48小时内未收到订单处理收函，务请在另下订单订购同一产品前，拨打电话(212) 652-1650 or 或免费电话855) 481-9100]或发送电子邮件至customer.service@loropiana.us

请注意，订单处理收据反映了您的订单处理情况，并不一定构成您对订单的接受。 我们将接受您的订单，并在发送给您所订购的产品时向您的信用卡收费，届时我们将向您发送订单确认书和电子发票（“电子发票”）。 您在此知道并同意，我们保留全部或部分接受您的订单的权利； 因此，在部分接受的情况下，您的卡将被收取费用，并且产品将按照已接受订单的一部分进行运输。

如对订单有任何疑问、意见或疑虑，或认为我们错误地拒绝了您的订单，请使用下文题为“客户服务”一节所载的联系信息与我们联系。


 

产品供应

虽然我们尽合理努力在本网站上提供所示产品的准确的定价、供应及其他信息，但该等信息并不保证或确保在您欲下订单订购时该等产品有货。

我们保留随时修改本网站所示产品信息的权利，包括但不限于产品价格、描述和供应方面的信息，修改时恕不另行通知。但修改并不影响您已收到订单确认函的任何产品的价格、供应或描述。


 

赠礼

您可购买产品交付给非您本人的收货人（“赠礼”）。

敬请注意，您有责任根据所有适用的隐私权法律提供收货人的个人资料。

如果我们接受您的订单，您将在我们向收货人发运您的赠礼时收到订单确认函以及订单的电子帐单。


 

价格和付款

产品的所有价格均显示于本网站上，并将在订单结帐页面、订单确认函和您在我们接受您的订单后收到的电子帐单中确认。

我们保留随时修改我们产品价格的权利，但我们不会在向您发出订单确认函后改动任何产品的价格。敬请注意，对本网站上所购任何产品收取的价格可能随时变化，以反映当地市场价格和适用关税的情况。

不包括任何税金和关税，税是根据您的订单价值和运送目的地计算。如果您从源于美国的Internet协议地址下订单，所有此类税费将在订单结帐页面，订单确认书和电子邮件发票中逐项列出。然而，如果您从美国境外的Internet协议地址下订单，则所有此类税金和关税以及可能收取的手续费将捆绑在订单结帐页面和订单确认中，并逐项在只有通过电子邮件发送的发票上列出。

除非Loro Piana免收，否则所有运费均由您自己承担。运费将在您的订单最终确定前计算并显示于本网站中。运费可随时变动，恕不另行通知。

Loro Piana仅接受使用我们页面中列出的信用卡付款。所有交易是使用网站上的安全在线支付。该网关在安全的主机环境中对您的卡详细信息进行加密。提交订单，即表示您声明并保证您被授权使用指定的信用卡，并授权我们从该卡中扣除您的订单金额（包括税金、运费和手续费）。如果该卡无法验证，无效或无法接受，您的订单可能会自动暂停或取消。

下订单时必须提供您的卡的详细信息。我们将在您的付款卡上保留您订单总额的“保留金额”。如果您的卡上的“保留额”已被您的银行授权，从产品发货时的订单确认书的总额，将从您的信用卡中扣除。在您的信用卡发行人授权使用您的卡来支付所订购产品之前，我们不会接受您的订单或将产品运送给您。如果我们未收到此类授权，我们将通过电子邮件通知您。我们保留通过请求适当的文件来验证信用卡持有人身份的权利。银行授权您的付款卡被“保留”后，请注意，如果您的信用卡借记的金额低于“保留”的总额，余额可能不会立即被扣除使用是由于我们无法控制的原因（例如，您的信用卡发卡行延迟从您的信用卡中删除“保留”）。

请注意，Loro Piana对您的信用卡公司收取的任何费用（例如货币兑换费）概不负责。

如果您对信用卡上显示的任何费用的有效性或金额有异议，建议您首先与我们的客户服务部门联系，以确定我们是否可以解决您可能遇到的任何问题。


 

交付和订单追踪

付款被授权和借记之后，我们才会发送任何产品。产品交付给我们的承运人后，我们将向您发送订单确认书。

交付将通过快递公司在正常营业时间内进行。敬请注意，您的订单可能需交快递费。未经签收，我们的快递公司不会交付货品包裹。

我们将尽一切合理努力在订单确认函规定的时间期限内交付产品。但是，我们列出的任何交付日期或时间仅为估算而已，对您因任何无法避免的交付延误遭受的任何损失或损害，我们概不承担任何责任。您在我们承运人网站中直接输入查询号码即可追踪您的订单的物流动态。

产品交付后，其损失风险即转移给您。产品的所有权于下述较晚的时间自Loro Piana转移给您：(i) 该等产品的交付日期和（如能获得）时间；或 (ii) 我们全额收到该等产品的付款的日期和（如能获得）时间。我们一旦将产品交付给您，即由您对产品负责，并承担产品之后的任何灭失或损坏。交付产品时，您须在签署任何产品交付单据前，仔细检查包裹是否完好。如果在交付之时商品或其外包装受损，请拒收包裹并在交付证明中注明包裹受损。您一旦签署交付证明，即表示您确认商品和支付的金额均正确无误。


 

我们的产品的转售和转运

您不得伪称自己是我们的一家授权转售商或者有资格转售我们产品的人。如果我们怀疑您企图转售我们的产品，我们保留拒绝您的订单的权利。


 

退换货政策

以下政策仅适用于从美国Loro Piana实体购买的运往美国任何州（包括阿拉斯加和夏威夷）的产品。 如果购买了以下产品，这些条款不适用：（i）运送到其它司法管辖区，（ii）在实体商店里（包括但不限于任何的Loro Piana商店），或（iii）通过其它网站购买。 我们不接受通过其它方式购买的产品的退货/换货

具体适用条件详见下文：

A. 使用Loro Piana免费取货服务在线退换货品:

1. 您购买的货品:

您可在收到通过本网站购买的任何货品后30天内以任何理由要求退货并退款或者换货。

敬请注意，我们只接受已购的同一产品的更换其它颜色或尺寸的换货要求。如果您希望换另一种货品，请您退还所购货品，在获得退款后重下订单。

使用我们的退货服务退换所购产品是免费的，可通过3个简单步骤完成：

a. 登录您的帐户。在“以往订单”项下，请选择有关订单的详细页面，说明您要退换的货品、退货理由或者希望换取的新颜色和尺寸。您将取得一个退货授权码（“退货码”）。从本网站直接打印退货码（或者，如果您无法接入打印机，您也可以将退货码手写在您与原交付货品一起收到的交付单据（“交付收据”）上所示的位置）。

b. 将需要退换的所有货品，在其全新、未经使用、及您收到时相同的状态下，连同其所附的所有标牌和标签以及退货码（如上所述打印或者手写的）放置在货品原来的包装盒和其他包装中。

c. 将您与原交付货品一起收到的印有“ESHOP URGENT”的贴纸和预先印好地址的联邦快递空运单贴在包装盒外部。直接联络联邦快递安排取货。联邦快递退货运输服务是免费向您提供的。

如果您要求退款，我们将向您退还您为产品支付的价格。我们无法退还您支付的原有运费、你支付的任何适用的处理附加费或与该等费用相关的任何税款。

如果我们酌情认为您进行的换货次数过多，我们保留向您退款并拒绝您进一步换货的权利。

2. 作为赠礼收到的货品：

您可在收到作为赠礼的任何货品后30天内以任何理由要求退换货。

敬请注意，我们仅接受将所购同款货品更换为其它颜色或尺寸的换货要求。

如要退换赠礼，您应通过发送电子邮件至customer.service@loropiana.us，或者拨打电话at (212) 652-1650或(855) 481-9100（免费）联系客户服务部门以取得退货码，随后按上文 A(1)(b)-(c)所述步骤照办即可。

如果您就赠礼办理退货，则只有原购买人方有权取得退款。退款金额仅限于为产品支付的价格。我们无法退还原有运费、原购买人支付的任何适用的处理附加费或与该等费用相关的任何税款。

如果我们酌情认为您进行的换货次数过多，我们保留向原购买人退款并拒绝您进一步换货的权利。

请注意，当产品（无论是您购买还是作为礼物收到）退还给我们时，我们将对其进行质量检查。如果产品以其原始的、新的和未使用的状态退回，并且附有所有商签和标签，我们将批准退货，并视情况而定，交换产品或偿金额中会扣除原始的运输和手续费（包括与此类费用相关的任何税费）。我们将在收到退回产品之日起大约三十（30）天内将退款计入您用于购买产品的卡中，但不计我们的技术性延迟（例如信用卡故障）除外的系统故障）。

如果产品似乎已磨损或使用，缺少任何商标或标签，不符合我们的销售条款，或者我们有任何理由认为产品是欺诈性的或未在我们的直接购买产品网站，我们将无法接受退货/换货，并且我们可能会将原始产品寄回给您。

B.在我们的商店中换货

在我们网站上购买的产品，包括作为礼物收到的产品，（i）由收件人可以在我们网站上列出可以换货的特定Loro Piana商店（“ Loro Piana商店”）进行交换，或者（ii）返回商店信用，只能在发行该信用的Loro Piana商店中有效。两种选择都可以在收到产品后的30天内使用。请注意，LORO PIANA商店无法为通过网站购买的商品提供退款。要获得退款，请使用上文A节中描述的部分。

请注意，我们只接受对已购买的同一商品的颜色或尺寸的交换。

要查找离您最近的，接受在线购买的产品的退货或换货的Loro Piana商店，请参阅我们网站上“客户服务–退货和换货”部分下的列表，或在原始订单一起收到的文档中的列表。

在我们的商店中退回或交换购买的产品是免费的，可以通过两个简单的步骤完成：

1.将产品（原始状态，新状态，未使用状态以及所有商标和标签）与原包装以及您在原始装运中收到的交货收据和电子发票一起放入Loro Piana商店接受退货。

2.商店代表将检查产品，以确保它们处于可接受的状态，新的、未使用的以及附有所有的商标和标签的。如果产品符合本销售条款中规定的标准，可以：

a. 如果您希望交换产品，您将收到相同颜色和/或尺寸的相同产品。请注意，根据商店中的供应情况，换货仅适用于不同颜色或尺寸的完全相同的产品；要么

b。如果您想退货，我们将在店里发行已付产品价格的信用劵给您，扣除适用的费用（包括运费和适用的税金）. 商店信用劵从签发之日起有效期为一年（适用法律禁止的情况除外），并且必须在发出信用劵的Loro Piana商店中使用。请注意，您所支付的原始运费，所支付的适用手续费或与此类费用相关的税费，将不被考虑用于计算商店信用的价值。

如果产品看起来已磨损或已使用，缺少任何商标或标签，不符合我们的销售条款，或者我们有任何理由认为产品是欺诈性的或未在我们的直接购买产品网站，我们将无法接受退货/换货。


 

客户服务

我们向客户给予协助，帮助解决与本网站的使用、下订单、产品追踪、产品供应、登录/注册过程以及您使用我们网站和/或产品时可能需要的任何其他信息有关的任何问题。我们的客户服务时间为美国东部时间星期一至星期五上午9:00至下午6:00之间的英语（节假日除外）。

如果您需要任何信息，我们邀请您参阅我们网站上的“常见问题解答”部分；如果您不满意，可以通过电子邮件（customer.service@loropiana.us）或电话（（212）652-1650）与我们联系。 或电话（855）481-9100免费）。


 

适用法律；审理地点

本《销售条款》以及因本《销售条款》引起的或与之相关的任何争议均应受美国纽约州法律的管辖，但不导致其法律冲突，并且不包括联合国《联合国销售与服务公约》。 国际货物销售。 由这些条款引起的或与之相关的所有法律程序应仅在纽约州纽约市提起。


 

一般条款

我们在合同期限内任何时候未执意要求您严格履行您在合同或本销售条款下任何义务的，或者未行使根据本销售条款享有的任何权利或补救措施的，并不构成对该等权利或补救措施的放弃，亦不免除您履行该等义务的责任。我们放弃追究任何违约行为并不构成放弃追究之后的任何违约行为。除非明确表述为放弃并已书面向您告知，否则我们对本销售条款中任何条款的放弃均属无效。

如果本销售条款中的任何条款被具有管辖权的法院以任何理由认为是无效，非法或不可执行，则该条款将与本条款的其余条款区分开，其余条款将继续完全有效，就像这些条款中的条款一样。已执行销售，并删除了无效的准备金。

本销售条款的任何规定（明示或默示规定）均不旨在向您和Loro Piana（及其各承继人或获准受让人）之外的任何人授予或施加任何权利、利益、补救措施、义务或责任。


 

个性化产品的特殊销售条款（“特殊条款”

对于某些产品，Loro Piana提供个性化服务（“个性化产品”）

这些特殊条款以及销售条款适用于您个人和您所购买的个性化产品。

如果销售条款与这些特殊条款之间发生冲突，则以后者为准。

1. 个人产品不接受退货或换货，除非是个性化产品有损坏的或有缺陷的。但是，您可以在网站上订购后的3天内取消订单。在这种情况下，对于您的购买，我们将全额退还。

2. 个性化产品可能在我们网站上指定的时间段内交货。交货条款仅仅是指示性的，可能会根据所要求的个性化而有所不同。

3. 个性化产品与其它产品的订单是分开发货。

4. 下订单后，将从您的信用卡中扣除您订单的总金额，并且您将收到一封电子邮件订单确认以及一张付款电子发票。但是，我们可能会确认您的订单，但随后得知我们无法提供您所订购的个性化产品。在这种情况下，我们将取消订单并全额退款。当您的订单准备就绪时，我们将向您发送一封电子邮件，通过该电子邮件通知您的订单已与跟踪号一起发货。

TÉRMINOS DE VENTA - PEDIDOS ENVIADOS A LOS ESTADOS UNIDOS (Actualizado el 8 de mayo de 2020)

Estos Términos y Condiciones legales ("Términos de Venta"), así como sus modificaciones periódicas, se aplican a usted y a su compra de cualquier producto de Loro Piana a través del sitio web de la Tienda Virtual ubicada en www.loropiana.com (el "Sitio") que se envíe a cualquier Estado dentro de los Estados Unidos de América, incluidos Alaska y Hawai ("Estados Unidos" o EE. UU.). En estos Términos de Venta, "Loro Piana", "nosotros", "nos", o "nuestro" significa Loro Piana & C. Inc., y "usted" o "su" significa Usted, nuestro valioso cliente.

Lea atentamente estos Términos de Venta antes de realizar un pedido a través del Sitio. Estos Términos de Venta tienen como objetivo complementar (i) las Condiciones de Uso del Sitio (disponibles en https://us.loropiana.com/en/legal) que rigen su uso del Sitio y (ii) la Política de Privacidad (disponible en https://us.loropiana.com/en/privacy-cookies), que describe cómo usamos y procesamos la información que obtenemos en relación con su uso del Sitio y la compra de productos a través del Sitio.

Al realizar un pedido de productos a través del Sitio, confirma que ha leído los Términos de Venta vigentes en el momento de su pedido, y consiente estar obligado y aceptar los Términos de Venta vigentes en el momento de dicho pedido. Todas las ventas están expresamente condicionadas a su aceptación de estos Términos de Venta.

Después de aceptar un pedido realizado por Usted, le enviaremos un correo electrónico confirmando el envío de la totalidad o parte de los productos pedidos ("Confirmación de Pedido"). Estos Términos de Venta junto con su Confirmación de Pedido constituyen el contrato entre usted y nosotros para la venta de dichos productos. No se aplicarán otros Términos y Condiciones. Usted no puede modificar el contrato a menos que aceptemos la modificación por escrito o por correo electrónico.

Loro Piana se reserva el derecho, en cualquier momento y a su exclusivo criterio, de cambiar, modificar, revisar, agregar o eliminar partes de estos Términos de Venta, sin previo aviso, mediante la publicación de un enlace a los Términos de Venta actualizados o revisados; sin embargo, dichos cambios en los Términos de Venta no se aplicarán a cualquier pedido para el que ya se haya recibido una Confirmación de Pedido. Si no acepta los cambios en estos Términos de Venta, no debe realizar un pedido a través del Sitio.

Todos los usuarios de nuestro Sitio pueden almacenar o imprimir electrónicamente una copia de los Términos de Venta.


 

EXENCIÓN Y LIMITACIÓN DE RESPONSABILIDAD

LORO PIANA NO REALIZA ASEVERACIONES O GARANTÍAS DE NINGÚN TIPO CON RESPECTO A LA EXACTITUD O COMPLETACIÓN DE LA INFORMACIÓN EN ESTE SITIO O A LA CONDICIÓN, CARACTERÍSTICAS O DISPONIBILIDAD DE LOS PRODUCTOS DESCRITOS U OFRECIDOS PARA LA VENTA EN ESTE SITIO. LORO PIANA RECHAZA TODAS LAS GARANTÍAS Y ASEVERACIONES IMPLÍCITAS, INCLUIDAS, PERO SIN LIMITARSE, A LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD, IDONEIDAD PARA UN PROPÓSITO Y CUMPLIMIENTO. CUALQUIER COMPRA ES "TAL CUAL" Y BAJO SU PROPIO RIESGO. SU ÚNICA Y EXCLUSIVA REPARACIÓN POR CUALQUIER DESCONTENTO, DEFECTOS, ERRORES O PROBLEMAS CON RESPECTO A CUALQUIER PRODUCTO QUE COMPRE O INTENTE COMPRAR A TRAVÉS DEL SITIO SERÁ EXPRESAMENTE DESCRITO EN NUESTRA POLÍTICA DE DEVOLUCIÓN Y CAMBIO ESTABLECIDA A CONTINUACIÓN.

LAS LIMITACIONES DE RESPONSABILIDAD ANTERIORMENTE MENCIONADAS SE APLICARÁN A CUALQUIER PÉRDIDA O DAÑO, SIN IMPORTAR LA CAUSA Y MÁS ALLA DE LA TEORÍA DE RESPONSABILIDAD, SI SE DERIVÓ DEL CONTRATO, AGRAVIOS (INCLUYENDO, PERO SIN LIMITARSE A, NEGLIGENCIA Y RESPONSABILIDAD ESTRICTA), O CUALQUIER OTRA TEORIA LEGAL, INCLUSO SI LORO PIANA FUE INFORMADO DE LA POSIBILIDAD DE TALES DAÑOS Y SIN IMPORTAR SI CUALQUIERA DE LAS LIMITACIONES DESCRITAS A CONTINUACIÓN FALLEN EN SU PROPÓSITO ESENCIAL.

LORO PIANA NO SERÁ RESPONSABLE DE DAÑOS CONSECUENTES, INDIRECTOS, INCIDENTALES, ESPECIALES O PUNITIVOS, INCLUYENDO SIN LIMITACIÓN LA PÉRDIDA DE GANANCIAS, COSTOS DE COBERTURA, PÉRDIDA DE NEGOCIOS, O CUALQUIER DAÑO SIMILAR U OTROS DAÑOS, INCLUSO SI SE RECONOCE LA POSIBILIDAD DE TALES DAÑOS, O PARA CUALQUIER RECLAMO DE CUALQUIER TERCERO. EN LA MEDIDA MÁXIMA PERMITIDA POR LA LEY, LA RESPONSABILIDAD ÚNICA Y EXCLUSIVA DE LORO PIANA SE LIMITARÁ A LA CANTIDAD REALMENTE PAGADA POR USTED POR LA COMPRA DE PRODUCTOS DE ESTE SITIO. ALGUNOS ESTADOS NO PERMITEN LA EXCLUSIÓN O LIMITACIÓN DE CIERTOS DAÑOS, POR LO QUE LA LIMITACIÓN O EXCLUSIÓN ANTERIOR PUEDE NO APLICARSE EN SU CASO.


 

PEDIDO Y ACEPTACIÓN

Para realizar un pedido debe tener al menos 18 años y, al realizarlo, declara que tiene al menos 18 años. Para proceder, deberá seleccionar en el Sitio los productos que desea comprar, escoger color y tamaño, y agregar los artículos a su cesta de compras. Si desea continuar con la compra, haga clic en el botón "PROCEDER AL PAGO".

Si desea continuar con la compra, haga clic en el botón "PROCEDER AL PAGO".

Puede continuar con el registro o el inicio de sesión en su cuenta personal (en este caso, usted es responsable de mantener la confidencialidad de su contraseña y restringir el acceso a su contraseña y cuenta. Usted acepta la responsabilidad de todas las compras y actividades que ocurran bajo su cuenta) o puede continuar sin ningún registro.

Una vez que haya seleccionado su método de pago, será redirigido a la página de pago donde, para finalizarlo, deberá hacer clic en el botón "ENVIAR ODER Y PAGAR".

La colocación de un pedido no garantiza necesariamente que lo aceptaremos. Los pedidos están sujetos a nuestra aceptación y podemos, en cualquier momento y a nuestro exclusivo criterio, negarnos a aceptar su pedido, incluidos, entre otros, los casos en que:

1. nos proporcionó información incorrecta o falsa, que incluye, entre otros, información de pago o facturación insuficiente o incorrecta, o dirección de envío insuficiente o incorrecta (en este sentido, tenga en cuenta que no enviamos productos a apartados postales);

2. hay un error en el Sitio relacionado con los productos que ha solicitado, por ejemplo, un error relacionado con el precio o la descripción de los productos que se muestran en nuestro Sitio;

3. los productos que ha pedido ya no están disponibles a través de nuestro Sitio;

4. el monto de la transacción propuesta es excesivamente alto, según nuestra evaluación caso por caso, y está sujeto a nuestra discreción; o

5. Creemos que es menor de 18 años.

Si no aceptamos su pedido, nos comunicaremos con usted dentro de los treinta (30) días a partir de la fecha de su orden, a la dirección de correo electrónico o número de teléfono que nos proporcionó. Si realiza un pedido por teléfono, debe registrarse en el Sitio durante la llamada y proporcionarnos una dirección de correo electrónico.

Después de que hayamos recibido el pedido que ha realizado a través del Sitio o por teléfono, recibirá un correo electrónico de nuestra parte confirmando que su pedido ha sido recibido por nosotros y se está procesando ("Confirmación de procesamiento de pedido"). Si no recibe una Confirmación de procesamiento de pedido dentro de las 48 horas posteriores a la realización del mismo, contáctenos al (212) 652-1650 o sin cargo al (855) 481-9100 o por correo electrónico a customer.service@loropiana.us antes de intentar realizar otro pedido con los mismos productos.

Tenga en cuenta que la Confirmación de procesamiento de pedido refleja el procesamiento de su pedido y no necesariamente constituye la aceptación del mismo. Aceptaremos su pedido y le cobraremos a su tarjeta de crédito en el momento en que le enviemos los productos que solicitó, en cuyo momento le enviaremos una Confirmación de pedido y una factura electrónica. Por la presente, reconoce y acepta que nos reservamos el derecho de aceptar su pedido en su totalidad o en parte; por lo tanto, en caso de aceptación parcial, se le cobrará a su tarjeta y los productos se enviarán por la parte del pedido que se aceptó.

Si tiene alguna pregunta, comentario o inquietud con respecto a su pedido, o si cree que su pedido fue rechazado por error, contáctenos utilizando la información de contacto proporcionada en la sección titulada "SERVICIO AL CLIENTE" a continuación.


 

DISPONIBILIDAD DE PRODUCTO

Si bien hacemos esfuerzos razonables para mantener de forma precisa la información sobre los precios, la disponibilidad y otra información sobre los productos que se muestran en el Sitio, dicha información no garantiza que los productos estarán disponibles al momento de realizar un pedido.

Tenemos derecho, en cualquier momento, a realizar cambios en la información sobre los productos que se muestran en el Sitio, incluida, entre otros, información sobre precios, descripción o la disponibilidad de estos, sin previo aviso. Sin embargo, los cambios no afectarán el precio, la disponibilidad o la descripción de los productos para los cuales recibió una Confirmación de pedido.


 

REGALOS

Puede comprar productos para entregar a un destinatario que no sea usted ("Regalo").

Tenga en cuenta que es su responsabilidad proporcionar los datos personales del destinatario de conformidad con todas las leyes de privacidad aplicables.

Si aceptamos su pedido, recibirá una Confirmación de pedido de nosotros en el momento en que le enviemos su Regalo al destinatario, y una factura electrónica para su pedido.


 

PRECIOS Y PAGOS

Todos los precios de los productos se muestran en el Sitio y se confirmarán en la página de salida del pedido, en la Confirmación del Pedido y en la factura electrónica que reciba después de que lo aceptemos.

Nos reservamos el derecho de variar el precio de nuestros productos en cualquier momento, aunque no afectará el precio de ningún producto por el cual se le haya ya enviado la Confirmación de pedido. Tenga en cuenta que los precios cobrados por cualquier producto comprado en el Sitio pueden variar para reflejar los precios del mercado local y los aranceles aplicables.

Los impuestos y aranceles no están incluidos y se calculan de acuerdo con el valor de su pedido y su destino de envío. Si realizó su pedido desde una dirección de Protocolo de Internet originaria de los Estados Unidos, dichos impuestos y aranceles se detallarán en la página de salida del pedido, la Confirmación del Pedido y la factura enviada por correo electrónico. Sin embargo, si realizó su pedido desde una dirección de Protocolo de Internet fuera de los Estados Unidos, dichos impuestos y aranceles, junto con un posible recargo por gestión, se incluirán en la página de salida del pedido y la Confirmación del Pedido, y se detallarán solo en la factura enviada por correo electrónico.

Todos los gastos de envío son su responsabilidad, a menos que Loro Piana lo exima. Los gastos de envío se calcularán y se mostrarán en el Sitio antes de finalizar su pedido. Los gastos de envío están sujetos a cambios sin previo aviso.

Loro Piana acepta pagos solo con las tarjetas de crédito que figuran en nuestra página de pago. Todas las transacciones en el Sitio se procesan utilizando un puerto de pago en línea seguro, que cifra los datos de su tarjeta en un entorno de host seguro. Al enviar su pedido, usted declara y garantiza que está autorizado a usar la tarjeta de crédito designada y nos autoriza a cargar su pedido (incluidos impuestos, envío y costos de gestión) a esa tarjeta. Si la tarjeta no puede ser verificada o es inválida o no es aceptable, su orden puede suspenderse o cancelarse automáticamente.

Debe proporcionar los detalles de su tarjeta cuando realiza su pedido. Colocaremos una "retención" en su tarjeta de pago por el valor total de su pedido. Si el banco autorizó la "retención" de su tarjeta, se cargará a su tarjeta de crédito el valor total de la Confirmación del Pedido en el momento en que se le envíen los productos. No aceptaremos su pedido ni le enviaremos los productos hasta que el emisor de su tarjeta de crédito haya autorizado el uso de su tarjeta para el pago de los productos solicitados. Si no recibimos dicha autorización, se lo notificaremos por correo electrónico. Nos reservamos el derecho de verificar la identidad del titular de la tarjeta de crédito solicitando la documentación adecuada. Después de que su banco haya autorizado una "retención" en su tarjeta de pago, tenga en cuenta que, en caso de que su tarjeta de crédito sea debitada por un monto menor que el monto total "retenido", es posible que el saldo no esté inmediatamente disponible para usted por razones que están fuera de nuestro control (por ejemplo, demoras por parte del emisor de su tarjeta de crédito para eliminar la "retención" de la misma).

Tenga en cuenta que Loro Piana no es responsable de ninguna tarifa impuesta por su compañía de tarjeta de crédito, así como de las tarifas de conversión de moneda.

Si tiene la intención de disputar la validez o el monto de cualquier cargo que aparezca en el extracto de su tarjeta de crédito con la compañía de su tarjeta de crédito, le recomendamos que primero se comunique con nuestro departamento de Servicio al Cliente para determinar si podemos abordar cualquier inquietud que pueda tener.


 

ENTREGA Y SEGUIMIENTO DE PEDIDOS

No entregaremos ningún producto a menos y hasta que el pago haya sido autorizado y cargado. Cuando los productos hayan sido entregados a nuestro transportista, le enviaremos la Confirmación del Pedido.

La entrega se realizará por mensajería durante el horario comercial normal. Tenga en cuenta que pueden aplicarse cargos de envío a su pedido y que nuestro servicio de mensajería no puede entregar paquetes sin recibir una firma.

Haremos todos los esfuerzos razonables para entregar los productos dentro del número de días especificado en su Confirmación de pedido. Sin embargo, cualquier fecha u hora de entrega especificada por nosotros es solo una estimación, y no seremos responsables de ninguna pérdida o daño sufrido por usted a través de cualquier retraso inevitable en la entrega. Puede seguir el progreso de su pedido ingresando el número de seguimiento directamente en el sitio web de nuestro operador.

El riesgo de pérdida de productos pasará a usted al momento de la entrega de dichos productos. La titularidad de los productos pasará de Loro Piana a usted después de (i) la fecha de entrega de dichos productos, o (ii) la fecha en que recibamos el pago total de dichos productos. Tan pronto como le hayamos entregado los productos, usted será responsable de ellos y de cualquier pérdida o daño que se produzca posteriormente. Al momento de la entrega de los productos, y antes de firmar cualquier documento que acredite la entrega, debe verificar cuidadosamente la integridad del paquete.


 

REVENTA/REENVÍO DE NUESTRA MERCANCÍA

No debe presentarse falsamente como uno de nuestros revendedores autorizados o como calificado para revender nuestros productos. Nos reservamos el derecho de negarnos a aceptar su pedido, si sospechamos que tiene la intención de revender nuestros productos.


 

POLÍTICA DE DEVOLUCIÓN Y CAMBIO

La siguiente Política se aplica solo a los productos enviados a cualquier Estado dentro de los Estados Unidos, incluidos Alaska y Hawai, que se compran a la entidad estadounidense Loro Piana. Estos Términos no se aplican si dichos productos se compraron (i) para su envío a cualquier otra jurisdicción, (ii) en una Tienda física (incluida, entre otras, cualquier tienda Loro Piana) o (iii) a través de otros sitios web. No aceptaremos devoluciones/cambios de productos comprados a través de otros medios.

Consulte las condiciones específicas aplicables a continuación:

A. Para Devolver o Cambiar un Artículo en línea a través del Servicio Gratuito de Retiro de Loro Piana:

1. Artículos Comprados por Usted:

Usted puede solicitar un reembolso o cambiar cualquier artículo comprado a través del Sitio, por cualquier motivo, dentro de los 30 días posteriores a la recepción de los artículos.

Tenga en cuenta que solo aceptamos cambios por color o tamaño del mismo artículo ya comprado. Si desea un artículo diferente, devuelva su compra para obtener un reembolso y realice un nuevo pedido.

Devolver o intercambiar productos comprados utilizando nuestro servicio de devolución es gratuito y se puede hacer en 3 sencillos pasos:

a. Ingrese a su cuenta. En "Historial de pedidos", puede seleccionar la página de detalles para el pedido relevante e indicar los artículos que desea devolver/cambiar, así como el motivo de la devolución o el nuevo color/tamaño deseado. Recibirá un número de autorización de devolución ("NAD"). Imprima el número directamente desde el sitio (alternativamente, si no tiene acceso a una impresora, escriba a mano el número en la línea indicada en el formulario de entrega que recibió con el envío original ("Recibo de entrega")).

b. Coloque todos los artículos para devolución/cambio nuevos, inalterados, sin usar, y en la misma condición en que recibió el artículo, con todas las etiquetas y tarjetas en sus cajas y empaques originales junto con el NAD (impreso o escrito a mano según el punto anterior).

c. Aplique sobre el exterior de la caja la calcomanía ESHOP URGENT y la factura de FedEx vía aérea ya completada con nuestra dirección, que recibió con el envío original. Llame a FedEx directamente o visite su sitio web para programar una recogida gratuita. Los envíos de devolución con FedEx se le proporcionarán de forma gratuita.

SI HA SOLICITADO UN REEMBOLSO, LE DEVOLVEREMOS EL PRECIO PAGADO POR EL PRODUCTO Y LOS IMPUESTOS APLICABLES (EXCEPTO CUALQUIER IMPUESTO QUE PUEDA HABER SIDO CONSIDERADO EN EL ENVÍO Y GESTIÓN). SIN EMBARGO, NO PODEMOS REEMBOLSARLE LOS CARGOS DE ENVÍO ORIGINALES QUE PAGÓ, CUALQUIER RECARGO POR GESTIÓN QUE HAYA PAGADO, O IMPUESTOS ASOCIADOS CON DICHOS CARGOS.

SI, A NUESTRA DISCRECIÓN, CREEMOS QUE EL NÚMERO DE INTERCAMBIOS QUE REALIZA ES EXCESIVO, NOS RESERVAMOS EL DERECHO DE PROPORCIONARLE UN REEMBOLSO Y DE NEGARNOS A PROPORCIONARLE CAMBIOS ADICIONALES.

2. Artículos Recibidos como Regalo:

Puede devolver o cambiar cualquier artículo recibido como regalo por cualquier motivo dentro de los 30 días posteriores a la recepción de los artículos.

Tenga en cuenta que solo aceptamos cambios por color o tamaño del mismo artículo ya comprado.

Para una devolución o cambio de regalo, debe comunicarse con nuestro servicio al cliente por correo electrónico a customer.service@loropiana.us o por teléfono al (212) 652-1650 o sin cargo al (855) 481-9100 para recibir una NAD y luego siga los pasos A (1) (b) - (c) anteriores.

SI DEVUELVE UN ARTÍCULO, SOLO EL COMPRADOR ORIGINAL TENDRÁ DERECHO DE RECIBIR UN REEMBOLSO. ESTE REEMBOLSO SE LIMITARÁ AL PRECIO PAGADO POR EL PRODUCTO Y LOS IMPUESTOS APLICABLES (EXCLUYENDO CUALQUIER IMPUESTO QUE PUEDA HABER SIDO EVALUADO EN EL ENVÍO Y GESTIÓN). NO PODEMOS REEMBOLSAR LOS HONORARIOS DE ENVÍO ORIGINALES, CUALQUIER RECARGO DE GESTIÓN APLICABLE PAGADO POR EL COMPRADOR ORIGINAL O IMPUESTOS ASOCIADOS CON DICHOS CARGOS.

SI, A NUESTRA DISCRECIÓN, CREEMOS QUE EL NÚMERO DE INTERCAMBIOS QUE REALIZA ES EXCESIVO, NOS RESERVAMOS EL DERECHO DE PROPORCIONAR UN REEMBOLSO AL COMPRADOR ORIGINAL Y DE NEGARNOS A PROPORCIONARLE CAMBIOS ADICIONALES.

Tenga en cuenta que cuando los productos (ya sea comprados por usted o recibidos como regalo) nos sean devueltos, efectuaremos un control de calidad. Si los productos se devuelven en su estado original, nuevos inalterados, y sin usar, y con todas las etiquetas y tarjetas adjuntas, aprobaremos la devolución y, según sea el caso, cambiaremos los productos o reembolsaremos el monto total pagado y los impuestos aplicables menos los gastos de envío y gestiónn originales (incluidos los impuestos asociados con dichos cargos) a la tarjeta utilizada para la compra original. Acreditaremos el reembolso a la tarjeta utilizada para pagar los productos dentro de aproximadamente treinta (30) días a partir de la fecha en que recibamos los productos devueltos, salvo por posibles retrasos de naturaleza técnica que no se nos pueden atribuir (por ejemplo, mal funcionamiento de la tarjeta de crédito).

En los casos en que los productos parecen estar desgastados o usados, faltan algunas de las etiquetas o tarjetas, no cumplen con nuestros Términos de Venta, o cuando tenemos alguna razón para creer que los productos son fraudulentos o no se compraron directamente en nuestro Sitio, no podremos aceptar la devolución/cambio y es posible que le enviemos los productos originales.

B. Para Intercambiar un Artículo en Nuestras Tiendas

Los productos comprados en nuestro Sitio, incluidos los productos recibidos como Regalos, (i) pueden ser cambiados por el destinatario en las Tiendas seleccionadas Loro Piana listadas como disponibles para devoluciones en nuestro Sitio ("Tiendas de Loro Piana"), o (ii) pueden ser devueltos y obtener Crédito para usar en la Tienda, que solo es válido en la Tienda Loro Piana donde se emite dicho Crédito. Ambas opciones están disponibles hasta 30 días después de recibir los productos. TENGA EN CUENTA QUE LAS TIENDAS DE LORO PIANA NO PUEDEN OFRECER UN REEMBOLSO POR LOS ARTÍCULOS COMPRADOS A TRAVÉS DEL SITIO. PARA RECIBIR UN REEMBOLSO, UTILICE EL PROCESO DESCRITO EN LA SECCIÓN A (ANTERIOR).

Tenga en cuenta que solo aceptamos cambios por color o tamaño del mismo artículo ya comprado.

Para encontrar la Tienda Loro Piana más cercana que acepte devoluciones o cambios de productos comprados en línea, consulte la lista en nuestro sitio en la sección "Servicio al cliente - Devoluciones y cambios" o en la documentación que recibió con su pedido original.

Devolver o cambiar productos comprados en nuestra Tienda es gratuito y se puede hacer en 2 sencillos pasos:

1. Traiga los productos, en su estado original, nuevos, inalterados, sin usar, y con todas las etiquetas y tarjetas adjuntas, en su embalaje original junto con el Recibo de entrega y la factura electrónica que recibió en el envío original, a una Tienda Loro Piana que acepte devoluciones.

2. Un representante de la tienda verificará los productos para asegurarse de que estén en condiciones aceptables, nuevos, inalterados, sin usar y con todas las etiquetas y tarjetas adjuntas. Si los productos cumplen con los estándares establecidos en estos Términos de Venta, entonces:

a. Si desea intercambiar los productos, recibirá el mismo producto en un color y/o tamaño diferente. Tenga en cuenta que los cambios solo son válidos para el mismo producto exacto en un color o tamaño diferente, según la disponibilidad en la Tienda; o

b. Si desea devolver los productos, se le emitirá un crédito equivalente al precio pagado por el producto y los impuestos aplicables (excluyendo cualquier impuesto que pueda haber sido aplicado en el envío y gestión). El crédito de la Tienda será válido por un año a partir de la fecha de emisión (excepto donde lo prohíba la ley aplicable) y debe usarse en la tienda Loro Piana donde se emitió. TENGA EN CUENTA QUE LAS TARIFAS DE ENVÍO ORIGINALES QUE PAGÓ, EL RECARGO DE GESTIÓN APLICABLE QUE PAGÓ, O LOS IMPUESTOS ASOCIADOS CON DICHOS CARGOS, NO SE TOMARÁN EN CONSIDERACIÓN PARA EL CÁLCULO DEL VALOR DEL CRÉDITO DE LA TIENDA.

En los casos en que los productos parecen estar desgastados o usados, faltan algunas de las etiquetas o tarjetas, no cumplen con nuestros Términos de Venta, o cuando tenemos alguna razón para creer que los productos son fraudulentos o no se compraron directamente en nuestro Sitio, no podremos aceptar la devolución/cambio.


 

SERVICIO AL CLIENTE

Ofrecemos asistencia al cliente para cualquier pregunta relacionada con el uso del Sitio, la colocación de un pedido, el seguimiento de productos, la disponibilidad de productos, el proceso de inicio de sesión/registro y cualquier otra información que pueda necesitar en relación con el uso de nuestro Sitio y/o nuestros productos. Nuestro servicio al cliente está disponible en inglés de lunes a viernes de 9:00 a.m. a 6:00 p.m., EST, con excepción de los feriados.

Si necesita información, lo invitamos a consultar la sección “Preguntas Frecuentes” en nuestro sitio y si no está satisfecho, puede contactarnos por correo electrónico (customer.service@loropiana.us) o por teléfono ((212) 652-1650 o sin cargo al (855) 481-9100).


 

LEY APLICABLE; LUGAR

Estos Términos de Venta, y cualquier disputa que surja de o esté relacionada con estos Términos de Venta, se regirá por las leyes del Estado de Nueva York, EE. UU., sin dar efecto a sus principios de conflicto de leyes y excluyendo la Convención de las Naciones Unidas sobre Venta internacional de bienes. Todos los procedimientos legales que surjan de o en relación con estos Términos se iniciarán exclusivamente en la Ciudad de Nueva York, Estado de Nueva York.


 

TÉRMINOS GENERALES

Si no logramos, en cualquier momento durante la vigencia de nuestro contrato, insistir en el cumplimiento estricto de cualquiera de sus obligaciones en virtud del contrato o cualquiera de estos Términos de Venta, o si no ejercemos ninguno de los derechos o recursos a los que tenemos derecho de conformidad con los Términos de Venta, esto no constituirá una renuncia a tales derechos o recursos y no lo eximirá del cumplimiento de tales obligaciones. Una renuncia por nuestra parte de cualquier incumplimiento no constituirá una renuncia de cualquier incumplimiento posterior. Ninguna renuncia por nuestra parte de estos Términos será efectiva a menos que se indique expresamente que es una renuncia y se le comunique por escrito.

Si alguna disposición de estos Términos de Venta se considera inválida, ilegal o inaplicable por cualquier motivo por cualquier tribunal de jurisdicción competente, dicha disposición será separable del resto de las disposiciones del presente, que continuará en pleno vigor y efecto como si estos Términos de Venta se hayan ejecutado con las disposiciones inválidas eliminadas.

Nada en estos Términos de Venta, expreso o implícito, tiene la intención de conferir derechos, beneficios, remedios, obligaciones o responsabilidades a ninguna persona que no sea usted y Loro Piana (y sus respectivos sucesores o cesionarios permitidos).


 

TÉRMINOS ESPECIALES DE VENTA PARA PRODUCTOS PERSONALIZADOS ("Términos Especiales")

Para ciertos productos, Loro Piana ofrece un servicio de personalización ("Productos personalizados").

Estos Términos Especiales, junto con los Términos de Venta, se aplican a usted y a su compra de Productos personalizados. En caso de conflictos entre los Términos de Venta y estos Términos Especiales, prevalecerán estos últimos.

1. No se aceptan devoluciones o cambios de productos personalizados, a menos que los productos personalizados estén dañados o defectuosos. Sin embargo, puede cancelar su pedido dentro de los tres (3) días después de haberlo realizado en el Sitio. En tal caso, le reembolsaremos la compra en su totalidad.

2. Los productos personalizados se pueden entregar en el intervalo de tiempo indicado en nuestro sitio. Los plazos de entrega son meramente indicativos y pueden variar según la personalización solicitada.

3. Los productos personalizados se envían por separado de los pedidos de otros productos.

4. Después de haber realizado su pedido, se cobrará en su tarjeta de crédito el monto total de su pedido y recibirá una confirmación de pedido por correo electrónico junto con una factura electrónica de pago avanzado. Sin embargo, puede haber ocasiones en las que confirmemos su pedido pero luego sepamos que no podemos suministrarle los Productos personalizados que ha solicitado; en tal caso, cancelaremos el pedido y le reembolsaremos el precio de compra en su totalidad. Cuando su pedido esté listo, le enviaremos un correo electrónico a través del cual le informaremos que su pedido ha sido enviado junto con el número de seguimiento.
 

TERMS AND CONDITIONS FOR ALTERATIONS, RETURNS AND QUALITY CLAIMS FOR RETAIL POINT OF SALES

The following policy applies only to Products purchased in Loro Piana Directly Operated Stores*.
Please see the specific applicable conditions below:


 

RETURN POLICY IN DIRECTLY OPERATED STORES

You may return any product purchased by you or received as a gift, in any Loro Piana store of your choice (Store Locator) in the country of purchase. Each item can be returned one time only.

You have 30 days from the date of purchase to return it.

Returning Products in our store is free and can be done in 2 easy steps:

1. Bring the products, in perfect condition, new, unaltered, unused, and with all of the tags and labels attached, in their original packaging along with the Receipt that you received with the original purchase, to a Loro Piana Store.

2. A store representative will check the products to make sure that they are in perfect condition, new, unaltered, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms and Conditions, then the requested return will be accepted. The Store representative will explain the different options for you to choose in return of your products.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the Products are fraudulent, we will not be able to accept the return.


 

QUALITY CLAIM POLICY

You have the right to return Products for quality problems within the limits set forth by the law and these Terms and Conditions – provided that you have the Receipt that you received with the original purchase. This policy applies both to items purchased by you and items you received as a Gift.

Loro Piana ensures 2-years guarantee on all faulty/defective products.

Please note that when the Products are returned for quality problems, we will examine them and assist you with an assessment.

If the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were returned to us later than the above mentioned deadline, you will not be entitled to return the product.

*For items purchased in Department Stores or Shop-in-shops please refer to the Terms & Conditions displayed on the original receipt

销售零售点的产品修改、退货和质量赔偿的条款和条件

以下政策仅适用于在LoroPiana直接运营商店*中购买的产品。

请参阅以下特定的适用条件：


 

在直营店的退货政策

您可以对采购的任何产品或者作为礼物收到的产品进行退货，在您所采购的国家选择LoroPiana任何的商店（商店定位器）进行退货。每个产品只能退货一次。

从购买之日您有30天时间进行退货。

在我们商店产品的退货是免费的，只需两个简单步骤即可完成：

1.将产品放在的原包里，装处于完好状态、新的、未使用的、带有所有标签和所附的标签，以及带上您原始购买时收到的收据一起到LoroPiana商店。

2.商店代表将检查产品，以确保它们是否完好无损、全新、未使用且带有所有标签和所附在上面标签。如果产品符合这些条款和条件中规定的标准，其所要求的退货将被接受。对于您的产品的退货，商店代表将解释不同的选项以供您选择。

如果产品出现已经被磨损或使用，缺少任何标签或所附的标签，不符合我们的条款和条件，或者我们有任何理由认为产品是欺诈性的，我们将无法接受退货。


 

质量赔偿政策

对于有质量问题的产品，您有权在法律和这些条款与条件规定限制的范围内退回产品，提供在原始购买时您所拥有收到的收据。此政策适用于两者您购买的物品和您作为礼品收到的物品。

LoroPiana确保所有有不完善的/有缺陷的产品的2年保修。

请注意，如果退回产品存在质量问题，我们将进行检查并协助您进行评估。

如果您退还给我们的产品是没有不完善/损坏和质量问题，或者由于误用而损坏，或者在上述截止日期之前退还给我们，这样您是无权退回产品。

*对于在百货商店或店中店购买的商品，请参阅原始收据上显示的条款和条件

TÉRMINOS Y CONDICIONES PARA TIENDAS RELATIVOS A DEVOLUCIONES Y RECLAMOS DE CALIDAD

La siguiente política se aplica solo a los Productos comprados en Tiendas operadas directamente por Loro Piana *.

Consulte las condiciones específicas aplicables a continuación:


 

POLÍTICA DE DEVOLUCIÓN EN TIENDAS A GESTIÓN DIRECTA

Es posible devolver cualquier producto comprado por el Cliente o recibido como regalo, en cualquier Tienda Loro Piana de su elección (Localizador de Tiendas) en el país en el que el Producto ha sido comprado. Cada artículo puede ser devuelto una sola vez, dentro de 30 días a partir de la fecha de compra.

La devolución de productos en nuestras tiendas es gratuita y puede hacerse siguiendo estos 2 simples pasos:

1. Entregar los Productos en perfecto estado, nuevos, inalterados, inutilizados, con tarjetas y etiquetas, en el embalaje original, junto con el recibo de compra original, en una tienda Loro Piana.

2. Un responsable de la tienda revisará los productos para asegurarse de que estén en perfectas condiciones, nuevos, inalterados, inutilizados y con tarjetas y etiquetas. Si los productos cumplen con los estándares indicados en estos Términos y Condiciones, se aceptará la devolución. El responsable de la tienda explicará al cliente las diferentes opciones a elegir para cambiar los productos.

En los casos en que los Productos parezcan haber sido llevados o usados, carezcan de una tarjeta o etiqueta, no cumplan con nuestros Términos y Condiciones, o si hay razones para creer que los productos puedan ser falsificados, no podremos aceptar la devolución.


 

POLÍTICA DE RECLAMO DE CALIDAD

El Cliente tiene derecho a devolver los Productos en caso de problemas de calidad dentro de los límites establecidos por la ley y por estos Términos y Condiciones, previa presentación del recibo de compra original. Esta Política se aplica tanto a los artículos comprados como a los recibidos como regalos.

Loro Piana ofrece una garantía de 2 años para todos los productos defectuosos.

En caso de devolución de los productos por problemas de calidad, los examinaremos y comunicaremos al Cliente el resultado de nuestra evaluación.

En el caso de que los Productos devueltos por el Cliente no se encuentren defectuosos/dañados y no presenten problemas de calidad, o estén dañados debido a un uso incorrecto, o hayan sido devueltos después de la fecha límite mencionada anteriormente, el Cliente no tendrá derecho a devolver el Producto.

* Para los artículos comprados en grandes almacenes o en shop-in-shop, consulte los Términos y Condiciones del recibo original.
 

LORO PIANA

TERMS AND CONDITIONS OF USE OF VALUE BASED VIRTUAL GIFT CARDS

THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH LORO PIANA. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.

Dear Purchaser, Dear User,

The following terms and conditions (hereinafter, the “Terms”) govern the purchase and the use of the Loro Piana value based gift card purchased online in virtual format at www.loropiana.com or https://us.loropiana.com/en/ to be used for the purchase of the Loro Piana products to be shipped within the United States - (the “Loro Piana Website”. The Loro Piana value based virtual gift card purchased on the Loro Piana Website is hereinafter referred to as the “Loro Piana Gift Card(s)”) and apply to the purchaser and any user of the Loro Piana Gift Card (respectively, referred to as the “Purchaser” and the “User” or, collectively, “you”).

These Terms are deemed to be accepted by you at the time of purchase of the Loro Piana Gift Card.

Your Loro Piana Gift Card is issued by Loro Piana & C. Inc., with registered office in 1013 Centre Road, City of Wilmington, County of New Castle, State of Delaware, Federal ID Number 13-3800262 (hereinafter, referred to as “Loro Piana”).

Loro Piana Gift Cards and unused portions of Loro Piana Gift Cards purchased in the United States do not have an expiration date and are not subject to any service fees. Loro Piana Gift Cards can only be purchased by individuals who are at least eighteen (18) years of age or the age of majority in their state of residence.

 

WHERE CAN I BUY A LORO PIANA GIFT CARD?

Loro Piana Gift Cards are available for purchase exclusively on the Loro Piana Website.

When purchased, the Loro Piana Gift Card will be immediately activated upon receipt of the email with the Loro Piana Gift Card. The date of issue of the Loro Piana Gift Card is the date of its activation.

The Purchaser can choose the value of the Loro Piana Gift Card among the values made available by Loro Piana from time to time and up to the maximum amount as provided by the laws and the Loro Piana policies or as otherwise communicated. Loro Piana reserves the right to limit the number of Loro Piana Gift Cards that can be purchased by a single person or entity.

It is necessary to retain a copy of the serial number and Code of your Loro Piana Gift Card which are provided at the time of the purchase - and which are also displayed in the Loro Piana Gift Card - since you may be requested to provide them when you redeem the Loro Piana Gift Card or in case of loss, theft or damage of the Loro Piana Gift Card.

 

WHERE AND HOW CAN I USE A LORO PIANA GIFT CARD?

Loro Piana Gift Cards can be used to purchase Loro Piana products – and pay the relevant taxes and/or shipping costs, if any - on the Loro Piana Website (for shipping within the United States) or in a Loro Piana store(s) located in the United States - with the express exclusion of the points of sale located within duty-free areas - whose list is provided below (a “Loro Piana Store(s))”. Loro Piana Gift Cards cannot be used in Department Stores or Outlets. The Loro Piana Gift Card cannot be redeemed in third-party managed Loro Piana stores (such as stores operated under a franchise).

As of September 2021, the Loro Piana Stores where you can use Loro Piana Gift Cards are the following:

 

LIST OF THE LORO PIANA STORES WHERE YOU CAN PURCHASE LORO PIANA GIFT CARDS (UPDATED SEPTEMBER 2021)

LORO PIANA STORE	ADDRESS	TELEPHONE	EMAIL
Manhasset	2018 Northern Boulevard, Americana Manhasset	+1.516.869.9469	manhasset@loropiana.com
Aspen	316 South Galena Street, Aspen	+1.970.544.0502	aspen@loropiana.com
Bal Harbour Shops	9700 Collins Avenue, Miami	+1.305.867.1680	balharbour@loropiana.com
Beverly Hills	455 North Rodeo Drive, Los Angeles	+1.310.860.0765	losangeles@loropiana.com
Boston	43 Newbury Street, Boston	+1.617.236.4999	boston@loropiana.com
Chicago	39 East Oak Street, Chicago	+1.312.664.6644	Chicago@loropiana.com
Costa Mesa	South Coast Plaza, 3333 Bristol Street, Costa Mesa	+1.714.432.1301	costamesa@loropiana.com
Dallas	42 Highland Park Village, Dallas	+1.214.520.0951	dallas@loropiana.com
East Hampton	45 Main Street, East Hampton	+1.631.527.2013	EastHampton@loropiana.com
Honolulu	2301 Kalakaua Avenue Suite 103, Honolulu	+1.808.921.2151	honolulu@loropiana.com
Houston	The Galleria, 5015 Westheimer Road, Suite #A2210, Houston	+1 713 888 0600	Houston@loropiana.com
King of Prussia	350 Mall Boulevard, Suite 3003, King of Prussia	+1 610.382.0157	kingofprussia@loropiana.com
Las Vegas Encore	The Esplanade at Encore, 3121 Las Vegas Blvd South, Las Vegas	+1.702.862.4234	lasvegasE@loropiana.com
Las Vegas	The Shops at Crystals, 3720 S Las Vegas Blvd #223°, Las Vegas	+1.702.696.0033	crystals@loropiana.com
Miami	151 NE 39th Street, Miami	+1 305 576 6589	miami@loropiana.com
NY Madison Avenue	748 Madison Avenue, New York	+1.212.980.7961	newyork@loropiana.com
NY Meatpacking	3 Ninth Avenue, New York	+1.212.801.5550	meatpacking@loropiana.com
Palm Beach	245 Worth Avenue, Palm Beach	+1.561.833.7016	palmbeach@loropiana.com
San Francisco	233 Geary Street, San Francisco	+1.415.593.3303	sanfrancisco@loropiana.com
Vail	288 Bridge Street, Vail	+1.970.479.2383	Vail@loropiana.com
Washington	949 H Street NW, Washington DC	+1.202.682.4500	washington@loropiana.com
Short Hills	1200 Morris Turnpike, Short Hills	+1.973.912.9393	shorthills@loropiana.com

For updated information on the Loro Piana Stores, please contact one of the Loro Piana Stores or check on https://us.loropiana.com/en/gift-card-stores-usd.

Subject to the restrictions referred to in these Terms, the Loro Piana Gift Cards can be redeemed for the purchase at a Loro Piana Store or on the Loro Piana Website up to the value of the amount loaded on the Loro Piana Gift Card as indicated in the relevant invoice at the time of its purchase, but in any case in strict compliance with all terms, and within the limits of, the applicable laws (in particular but not limited to, anti-money laundering laws) and the Loro Piana policies as are communicated to you at the time of redemption. The Loro Piana Gift Cards can be redeemed totally or partially and, in this case, the remaining amount can be used for subsequent purchases. Purchase values will be deducted from the Loro Piana Gift Card balance until the value reaches zero. If the total value of products purchased exceeds the amount on the Loro Piana Gift Card, the remaining balance for such products can be paid via any other method of permissible payment at the time of purchase. However, please, note that on the Loro Piana Website you cannot redeem more than one Loro Piana Gift Card cumulatively for a certain purchase. Also note that at a Loro Piana Store you can redeem more than one Loro Piana Gift Card cumulatively for a certain purchase, provided that redemption must be in compliance with all applicable laws (in particular but not limited to, anti-money laundering laws).

Save for the cases required by law, the Loro Piana Gift Cards cannot be redeemed for cash or credit even in case of returned products, and they are not reloadable. This does not affect your statutory rights in relation to purchase of the Loro Piana Gift Card.

Loro Piana will redeem Loro Piana Gift Cards only if they are used on the Loro Piana Website or at a Loro Piana Store at the time of purchase of the requested items, except in the case of loss of the card (subject to these Terms and Conditions).

 

DOES MY LORO PIANA GIFT CARD EXPIRE?

Loro Piana Gift Cards do not expire.

Loro Piana Gift Cards are non-refundable, unless otherwise provided by applicable law. This does not affect your statutory rights.

 

HOW DO I KNOW THE BALANCE ON MY LORO PIANA GIFT CARD?

When you purchase a Loro Piana Gift Card, the initial value of your card is displayed on the invoice. You can check the initial value and the balance of your Loro Piana Gift Card online at https://usd-giftcard.loropiana.com/ecard/balance/consult.

Where Loro Piana believes that an administrative, billing or accounting error has occurred, Loro Piana reserves the right to correct the Loro Piana Gift Card balance. If you have any questions regarding your transaction history or any corrections, or if you wish to contest a transaction or correction made on your Loro Piana Gift Card, please contact Loro Piana at 855 481 9100 or by email at customerservice.us@loropiana.com within thirty (30) days. Loro Piana will verify, inform you on the results and correct any errors where occurred.

 

WHAT SHALL I DO IF THE LORO PIANA GIFT CARD IS LOST?

In case of loss or theft of your Loro Piana Gift Card, you must immediately contact Loro Piana at 855 481 9100 or by email at customerservice.us@loropiana.com and follow the instructions of Loro Piana personnel to block the Loro Piana Gift Card and obtain a replacement, if the case. You will be asked to provide the serial number and Code of your Loro Piana Gift Card. The serial number and Code are provided at the time of the purchase and are also displayed in the Loro Piana Gift Card. We recommend that you keep and store a copy of your Loro Piana Gift Card serial number and Code in a safe place. Please note that Loro Piana will issue a replacement exclusively upon the written request of the Purchaser.

These terms do not limit your statutory rights in any way and Loro Piana does not exclude any duties or responsibilities that it is required to accept by law. Within these limits, Loro Piana is not responsible to you in the event of loss, theft, damage, alteration or unauthorised use by third parties of your Loro Piana Gift Card, except in the case of gross negligence or wilful misconduct by Loro Piana.

 

HOW YOUR PERSONAL DATA ARE PROCESSED?

Loro Piana (as identified above) is the data controller with respect to the collection, use and processing of personal data provided by the Purchaser in order to buy and/or the User in order to redeem the Loro Piana Gift Card. In particular, Loro Piana will process the Purchaser’s and/or User’s personal data in order to issue and ensure the use of the Loro Piana Gift Card in compliance with the applicable privacy legislation and, in any case, pursuant to its privacy information notice, available together with these Terms. For further information on the processing of your personal data, you may contact us sending an email at the following address: privacy@loropiana.com.

 

GOVERNING LAW AND JURISDICTION; DISPUTE RESOLUTION AND ARBITRATION; CLASS ACTION WAIVER

Please read the following (this “Provision”) carefully. It affects your rights.

These Terms shall be governed by the laws of the State of New York, without regard to its choice of law principles, and all disputes, claims and legal proceedings directly or indirectly arising out of or relating to the purchase or use of the Loro Piana Gift Cards shall be subject to the exclusive jurisdiction of the state and federal courts in the State of New York without regard to its conflict of law provisions. You consent to the personal jurisdiction of said courts.

Most customer concerns can be resolved quickly and to a customer’s satisfaction by contacting us at customerservice.us@loropiana.com. This Provision facilitates the prompt and efficient resolution of any disputes that may arise between you and Loro Piana. Arbitration is a form of private dispute resolution in which persons with a dispute waive their rights to file a lawsuit, to proceed in court and to a jury trial, and instead submit their disputes to a neutral third person (or arbitrator) for a binding decision. You have the right to opt-out of this Provision (as explained below), which means you would retain your right to litigate your disputes in a court, either before a judge or jury.

Please read this Provision carefully. It provides that all Disputes between you and Loro Piana shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering into these Terms constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow these Terms and can award the same damages and relief as a court (including attorney’s fees).

For the purpose of this Provision, “Loro Piana” means Loro Piana and its parents, subsidiary, and affiliate companies, and each of their respective officers, directors, employees, and agents. The term “Dispute” means any dispute, claim, or controversy between you and Loro Piana regarding, arising out of or relating to any aspect of your relationship with Loro Piana, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable cause of action or claim for relief, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced, and shall include any claims against other parties relating to services or products provided or billed to you (such as Loro Piana’s licensors, suppliers, dealers or third-party vendors) whenever you also assert claims against us in the same proceeding.

WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.

Pre-Arbitration Claim Resolution

For all Disputes, whether pursued in court or arbitration, you must first give Loro Piana an opportunity to resolve the Dispute. You must commence this process by mailing written notification to Loro Piana, customerservice.us@loropiana.com. That written notification must include (1) your name, (2) your address, (3) a written description of your Claim, and (4) a description of the specific relief you seek. If Loro Piana does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.

Exclusions from Arbitration/Right to Opt Out

Notwithstanding the above, you or Loro Piana may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THESE TERMS (the “Opt-Out Deadline”). You may opt out of this Provision by mailing written notification to Loro Piana at privacy@loropiana.com. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with Loro Piana through arbitration. Your decision to opt-out of this Arbitration Provision will have no adverse effect on your relationship with Loro Piana. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.

Arbitration Procedures

If this Provision applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution) either you or Loro Piana may initiate arbitration proceedings. The American Arbitration Association (“AAA”), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration only, and shall in no event be commenced as a class arbitration or a consolidated or representative action or arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.

For arbitration before AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules For Emergency Measures Of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action or representative action procedures or rules apply to the arbitration.

Because the Site and these Terms concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party or if required by applicable law. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA or other applicable law, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration – You or Loro Piana may initiate arbitration in either New York State or the federal judicial district that includes your billing address.

Payment of Arbitration Fees and Costs – Loro Piana will pay all arbitration filing fees and AAA or JAMS hearing fees and any arbitrator's hearing fees, costs and expenses upon your written request to the arbitrator given at or before the first evidentiary hearing in the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law. In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with Loro Piana as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.

Class Action Waiver

Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action, representative action, or private attorney general action) unless both you and Loro Piana specifically agree to do so in writing following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of the Arbitration Provision, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of the Site can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

Severability

If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the Dispute will be decided by a court. Continuation

This Provision shall survive the termination of your service with Loro Piana or its affiliates. Notwithstanding any provision in these Terms to the contrary, we agree that if Loro Piana makes any change to this Provision (other than a change to the Notice Address), you may reject any such change and require Loro Piana to adhere to the present language in this Provision if a dispute between us arises.

Loro Piana reserves the right to modify, alter, amend or change the terms of the Loro Piana Gift Card in its sole discretion subject to applicable law.

TO THE FULL EXTENT PERMISSIBLE BY LAW, LORO PIANA MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO LORO PIANA GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE FULL EXTENT PERMISSIBLE BY LAW, IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE REPLACEMENT OF THAT GIFT CARD.

 

PRIVACY NOTICE (September 2021)

1. Data Controller

Loro Piana & C. Inc., with registered office in 1013 Centre Road, City of Wilmington, County of New Castle, State of Delaware, in its quality as data controller ("Loro Piana") which can be contacted at the following email address privacy@loropiana.com, informs you, according to the applicable data protection laws ("Privacy Regulation") that it processes the personal data provided by you ("Data") with the following modalities.

 

2. Ways of Data Processing

Data is processed in paper and electronic form in line with organizational and security requirements defined by applicable laws.

 

3. Purposes of Data Processing

Loro Piana processes Data (such as, for instance, name, surname, address, the details of your purchases, etc.) collected from you (i) to issue the Loro Piana Gift Card and manage the sale of our products and provide sale and after-sale services (including, for instance, fraud prevention, returns, guarantee, card replacement in case of loss and customer support), including the management of your information requests ("Contractual Purposes"); and (ii) to comply with legal and regulatory obligations ("Legal Purposes").

 

4. Legal Basis

Processing of Data for Contractual Purposes is mandatory since it is necessary to issue the Loro Piana Gift Card and use specific services offered by Loro Piana. Processing of Data for Legal Purposes is mandatory since it is required by the applicable laws. If you do not provide Data, it would not be possible to provide the products or services provided by Loro Piana that you request.

 

5. Data Retention Period

Your Data is processed for no longer that is necessary to fulfil the above mentioned purposes and, particularly, for the Contractual Purposes Data are retained for the duration of the Loro Piana Gift Card and for 6 years after the requested service. For the Legal Purposes, your Data is stored in accordance with the specific limitation periods defined by law. Upon expiry of the above mentioned retention periods, your Data will be automatically deleted or made anonymous in a permanent and non-reversible way.

 

6. Data Communication and Transfer Abroad

For the Purposes explained in paragraph 3, Loro Piana might communicate Data, strictly necessary to each purpose of processing, to the following categories of subjects: (i) employees in charge of the processing (such as the personnel of the IT and Retail offices); (ii) consultants and professional and technical service providers (such as IT service providers, postal offices and couriers, legal consultants, etc.), (iii) Loro Piana S.p.A. (Italy), companies under common control of Loro Piana S.p.A. (Italy), Loro Piana's companies in joint venture arrangements and Loro Piana's franchisees which may also be located in countries outside the US and, in particular, in the Economic European Area (EEA) as indicated on www.loropiana.com. Data may be transferred outside the US according to the Privacy Regulation. Your Data are not disseminated.

You have the right to receive information on the place where Data is kept, by asking directly to Loro Piana, through the contact details provided in paragraph 8 of this Privacy Notice.

 

7. Data Subject's Rights

You may always enforce your privacy rights, for example you may access the Data, verify Data content, origin, accuracy, ask that Data be integrated, updated, amended, deleted, blocked for breach of law, object to the processing of your Data for legitimate purposes. In addition to the rights above, you may ask for a restriction of the processing, ask for Data portability and bring a claim before the relevant Data Protection Authority, if the premises subsist.

 

8. Change, Update and Contacts

This document will be effective from the date indicated in the heading. Loro Piana might change and/or integrate the Privacy Notice with prior notice, also as a consequence of further modifications and/or integration of the Privacy Regulation. You can check the most current version of this privacy information notice and additional information on how we process personal data at the following web address https://us.loropiana.com/en/privacy-cookies?section=privacy-gift-card-usd. Updates and modifications will be available also at the Loro Piana Stores, upon request.

If you have doubts, questions or complaints with regard to the collection and processing of your Data, you may contact Loro Piana by sending an email to the following address privacy@loropiana.com.

TERMS OF SALE

These Terms of Sale set out the terms and conditions that will apply to your purchase of Loro Piana products via telephone, mail, or electronic communication (“Distance Order”) from Loro Piana & C Inc. with registered offices at 711 Fifth Ave, 11^th Floor, New York, NY 10022 (“Loro Piana”).

By confirming you have read and accepted these Terms of Sale when you submit a Distance Order you confirm your unconditional acceptance.

NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH LORO PIANA. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION PROVIDED THROUGH THE LORO PIANA WEBSITE OR PROVIDED THROUGH TELEPHONE OR EMAIL OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED ON LORO PIANA WEBSITE OR VIA TELEPHONE/EMAIL. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA TELEPHONE OR EMAIL SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS VIA TELEPHONE OR EMAIL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received confirmation. If you do not agree to changes to these Terms of Sale, you must refuse to perform any payment and therefore do not enter your payment card details in the “Payment Link” contained in the email from Loro Piana.

ORDER AND ACCEPTANCE

To place an order, you must be at least 18 years old and by placing an order, you confirm that you are at least 18 years old. You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our Loro Piana products (“Products”). We reserve the right to refuse to accept your Distance Order, if we suspect that you intend to resell our Products.

Once we receive your Distance Order and we have made all the necessary internal evaluations (which could result in an acceptance, partial acceptance, or rejection of your request), we will send you an email or SMS (“Merchant Email”) with the link to the on-line payment page hosted by ADYEN (“Payment Link”)

In case we are not able to accept (totally or partially) your Distance Order, our staff will contact you to find the best solution to fulfil your kind interest in our products.

Before making any payment, you are required to double check our Terms of Sale and make sure that the listed Products, delivery charges and additional terms are in line with your Distance Order.

Any fulfilment of your Distance Order, even if you already provided us with your payment card details in the on-line third-party payment page, is subject to availability of Products and acceptance by us, and we may, at any time and at our sole discretion, communicate that your Distance Order shall not be delivered, including but not limited to cases where:

• You provided us with incorrect information, including without limitation, incorrect billing information; insufficient or incorrect shipping address – in this regard, please note we do not ship Products to P.O. boxes.
• The Products that you have ordered are no longer available.
• The amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or
• We believe that you are under the age of 18
• You previously placed a distance order with billing or ship to information that was confirmed to be fraudulent.

It is hereby understood that if Loro Piana rejects your Distance Order, you will have no obligation to pay Loro Piana for the Distance Order.

You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part (“Partial Acceptance”); therefore, in the event of partial acceptance, your card will be charged, and the Products will be shipped for the part of the order that was accepted.

Please kindly note that you may sustain some extra charges imposed by your payment card issuer, for which we deny any responsibility.

GIFTS

You may purchase products for delivery to a recipient other than yourself (a "Gift").

Please note that it is your responsibility to provide the recipient’s personal data in compliance with all applicable privacy laws.

If we accept your Distance Order, you will receive a Merchant Email and the process shall follow the one described above.

RETURN OF DAMAGED OR FAULTY PRODUCTS

Loro Piana ensures 2-years guarantee from the purchasing date on all faulty/defective Products.

You have the right to return Products for quality issues within the limits set forth by the law and these Terms of Sale - if we are notified of the quality issues within two (2) months from discovery. In this event, please do not hesitate to contact us at the store where you placed your Distance Order (the “Store”).

This policy applies both to Products purchased by you and Products you received as a Gift.

Please note that when the Products are returned for quality issues, we will examine them. If the Products have confirmed quality issues, we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, you provide evidence thereof in writing) to the card used for the original purchase, in accordance with the applicable regulations.

If we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality issues or have been damaged due to misuse or were shipped to us later than the above-mentioned deadline you will not be entitled to a refund and/or repair and/or exchange. We will return the original Products to you.

DELIVERY

Loro Piana will send to you an e-mail with the shipping information when available. Products will be delivered via certified delivery service to the shipping address provided by you and cannot be picked up from any of Loro Piana Stores. Please be advised that shipping costs may apply to your Distance Order and that the courier cannot deliver packages without receiving a signature.

We will make any reasonable efforts to deliver the Products within a limited number of days. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery.

Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery that you reserve the right to verify the content. Failure to do so may result in a liability for us, for which you might be held responsible.

Please note that we are unable to deliver internationally, or to Post Office Boxes or U.S. territories including the U.S. Virgin Islands, Puerto Rico, and Guam.

PRICES AND PAYMENTS

By clicking on the Payment Link contained in the email from Loro Piana, a payment page hosted by ADYEN will open and you are required to input your payment card details. ADYEN will place a hold on your payment card for the total value confirmed in our Merchant Email (or the agreed lower amount in case of Partial Acceptance).

We will not accept your Distance Order neither will we supply the Products to you until your payment card issuer has authorized the use of your card for payment of the Products ordered. If we do not receive such authorization, we will notify you. We reserve the right to verify the identity of the payment cardholder by requesting appropriate documentation.

After a hold on your payment card has been authorized by your bank, please be advised that, in case your payment card is debited for a lower amount than the total amount held (for example in case of partial acceptance), it is possible that the balance is not immediately fully available to you for reasons beyond our control (ex: delays by your payment card issuer in removing the “hold” from your payment card).

Once the sale has been finalized, you will receive an email with the invoice.

We take all reasonable care to make sure ADYEN keeps the website secure and to prevent fraud. All transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers.

If you wish to dispute the validity or amount of a charge that appears on your payment card statement, please contact us at the Loro Piana Store where you purchased the Products. [1] By accepting to pay, entering your payment card details in the “Payment Link” contained in the email from Loro Piana you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order.

If you have any questions, comments, or concerns regarding your order or if you think that we rejected your order in error or want to return or exchange an item, please contact us at the Loro Piana Store where you purchased the Products.1

PERSONAL INFORMATION

When you place a Distance Order, you will be providing Loro Piana with your personal information. We will use your personal information to process your Distance Order and deliver the Products ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Notice that can be found on the website www.loropiana.com

RETURN AND EXCHANGE POLICY

All the Products bought under these Terms of Sale may be returned to the Store where you placed your order, within thirty (30) days from the date of receipt of Products.

Returning or exchanging purchased products in our Store is free and can be done in two easy steps:

1. Bring the Products, in their original, new, unaltered, unused condition, and with all the tags and labels attached, in their original packaging along with the Sales Receipt or Gift Receipt that you received in the original shipment to the Loro Piana Store where you placed your order.

2. A store representative will check the Products to make sure that they are in acceptable condition, new, unaltered, unused, and with all the tags and labels attached. If the Products comply with the standards stated in these Terms of Sale, then:

a. If you wish to exchange the Products, we allow you to exchange the Products for same product in a different color and/or size or for a different product, based on availability in the store. It is hereby understood that any difference in price and/or tax shall apply. In case of an exchange the customer will not be charged the original shipping fee; or

b. IF YOU RETURN A PRODUCT, ALSO IN CASE YOU RETURN A PRODUCT RECEIVED AS A GIFT, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES. The shipping fee will not be reimbursed if there is no quality issue, and the return is just a result of your free choice. Please note that we will reimburse the sale’s tax paid at the time of the purchase. Refund can only be processed by crediting the same payment card used for the purchase of the Products (refund via cash, wire transfer or any other method is not allowed).

Please note that when the products are returned to us also via any carrier, we will review them for quality control. If the products are brought or sent back in their original, new, unaltered, and unused condition, and with all the tags and labels attached, we will approve the return and exchange the products or reimburse the total amount paid and applicable taxes minus original shipping and handling costs (including any taxes associated with such charges) to the card used for the original purchase. We will credit the refund to the card used to pay for the products within approximately thirty (30) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).

The right of return is excluded if the Products belong to one of the following categories of excluded products (“ Excluded Products”): 1) Personalized Products; 2) Sealed Products that are not suitable for return for health protection and hygiene reasons (underwear, swimsuits, socks, lingerie, sleep masks, face masks, candles, etc.) and that have been unsealed after delivery or if the hygiene label is no longer in place.

No returns or exchanges are accepted for personalized products unless the personalized products are damaged or faulty .

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Store, we will not be able to accept the return/exchange.

DISPUTE RESOLUTION AND ARBITRATION; CLASS ACTION WAIVER.

Please read the following Dispute Resolution and Arbitration; Class Action Waiver provision (this “Provision”) carefully. It affects your rights.

Please read this Provision carefully. It provides that all Dispute (as defined below) between you and Loro Piana shall be resolved by binding arbitration. Arbitration is a form of private dispute resolution and replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering these Terms of Sale constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow these Terms of Sale and can award the same damages and relief as a court (including attorney’s fees).

For purposes of this Provision, “Loro Piana” means Loro Piana & C. Inc. and its parents, subsidiaries, and affiliate companies, and each of their respective officers, directors, employees, and agents. The term “Dispute” means any dispute, claim, or controversy between you and Loro Piana regarding, arising out of or relating to any aspect of your relationship with Loro Piana, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable cause of action or claim for relief, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced and shall include any claims against other parties relating to services or products provided or billed to you (such as Loro Piana’s licensors, suppliers, dealers, or third-party vendors) whenever you also assert claims against us in the same proceeding.

YOU AND LORO PIANA EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.

Pre-Arbitration Claim Resolution

For all Disputes, whether pursued in court or arbitration, you must first give Loro Piana an opportunity to resolve the Dispute. You must commence this process by emailing us written notification to customer.service.us@loropiana.com . That written notification must include (1) your name, (2) your address, (3) a written description of the Dispute, and (4) a description of the specific relief you seek. If Loro Piana does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.

Exclusions from Arbitration/Right to Opt Out

Notwithstanding the above, you or Loro Piana may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THESE TERMS OF SALE (the “Opt-Out Deadline”). You may opt out of this Provision by emailing us written notification to customer.service.us@loropiana.com Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with Loro Piana through arbitration. Your decision to opt-out of this Provision will have no adverse effect on your relationship with Loro Piana. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.

Arbitration Procedures

If this Provision applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution), either you or Loro Piana may initiate arbitration proceedings. The American Arbitration Association (“ AAA”), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration only and shall in no event be commenced as a class arbitration or a consolidated or representative action or arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.

For arbitration before AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules for Emergency Measures of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols for Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action or representative action procedures or rules apply to the arbitration.

Because these Terms of Sale concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party or if required by applicable law. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA or other applicable law and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration – You or Loro Piana may initiate arbitration in either New York City, NY or the federal judicial district that includes your billing address. However, if Loro Piana initiates the arbitration in New York, you shall have the right to have the arbitration transferred to the AAA or JAMS office within the judicial district that includes your billing address.

Payment of Arbitration Fees and Costs – Loro Piana will pay all arbitration filing fees and AAA or JAMS hearing fees and any arbitrator's hearing fees, costs and expenses upon your written request to the arbitrator given at or before the first evidentiary hearing in the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law. In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with Loro Piana as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.

Class Action Waiver

Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action, representative action, or private attorney general action) unless both you and Loro Piana specifically agree to do so in writing following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of the Provision, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of the Loro Piana Service can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

No Judge or Jury in Arbitration

Arbitration does not involve a judge or jury. You understand and agree that by entering these Terms of Sale you and Loro Piana are each giving up the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and Loro Piana might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Waive other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also.

Severability

If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable, and the Dispute will be decided by a court.

Continuation

This Provision shall survive the termination of your service with Loro Piana or its affiliates. Notwithstanding any provision in these Terms of Sale to the contrary, you and Loro Piana agree that if Loro Piana makes any change to this Provision (other than a change to the Notice Address), you may reject any such change and require Loro Piana to adhere to the present language in this Provision if a dispute between us arises.

GOVERNING LAW AND JURISDICTION

These Terms of Sale (and any disputes/claims arising out of or in connection with them) are subject to the laws and the jurisdiction of the courts of the state where the Store through which you placed your Distance Order is located.

GENERAL TERMS

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

If any provision of these Terms of Sale is held invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.

Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations, or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).

CONTACT US

If you have any questions concerning these Terms of Sale, please contact the Store where you placed your order:

LORO PIANA NEW YORK STORE

748 Madison Ave

New York, NY 10065

Tel: 212-980-7961

Email: PBLconfirmations@loropiana.com

 

[1] If needed you can find all our Loro Piana stores https://us.loropiana.com/en/

TERMS OF SALE

These Terms of Sale set out the terms and conditions that will apply to your purchase of Loro Piana products via telephone, mail, or electronic communication (“Distance Order”) from Loro Piana & C Inc. with registered offices at 711 Fifth Ave, 11^th Floor, New York, NY 10022 (“Loro Piana”).

By confirming you have read and accepted these Terms of Sale when you submit a Distance Order you confirm your unconditional acceptance.

NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH LORO PIANA. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION PROVIDED THROUGH THE LORO PIANA WEBSITE OR PROVIDED THROUGH TELEPHONE OR EMAIL OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED ON LORO PIANA WEBSITE OR VIA TELEPHONE/EMAIL. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA TELEPHONE OR EMAIL SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS VIA TELEPHONE OR EMAIL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received confirmation. If you do not agree to changes to these Terms of Sale, you must refuse to perform any payment and therefore do not enter your payment card details in the “Payment Link” contained in the email from Loro Piana.

ORDER AND ACCEPTANCE

To place an order, you must be at least 18 years old and by placing an order, you confirm that you are at least 18 years old. You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our Loro Piana products (“Products”). We reserve the right to refuse to accept your Distance Order, if we suspect that you intend to resell our Products.

Once we receive your Distance Order and we have made all the necessary internal evaluations (which could result in an acceptance, partial acceptance, or rejection of your request), we will send you an email or SMS (“Merchant Email”) with the link to the on-line payment page hosted by ADYEN (“Payment Link”)

In case we are not able to accept (totally or partially) your Distance Order, our staff will contact you to find the best solution to fulfil your kind interest in our products.

Before making any payment, you are required to double check our Terms of Sale and make sure that the listed Products, delivery charges and additional terms are in line with your Distance Order.

Any fulfilment of your Distance Order, even if you already provided us with your payment card details in the on-line third-party payment page, is subject to availability of Products and acceptance by us, and we may, at any time and at our sole discretion, communicate that your Distance Order shall not be delivered, including but not limited to cases where:

• You provided us with incorrect information, including without limitation, incorrect billing information; insufficient or incorrect shipping address – in this regard, please note we do not ship Products to P.O. boxes.
• The Products that you have ordered are no longer available.
• The amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or
• We believe that you are under the age of 18
• You previously placed a distance order with billing or ship to information that was confirmed to be fraudulent.

It is hereby understood that if Loro Piana rejects your Distance Order, you will have no obligation to pay Loro Piana for the Distance Order.

You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part (“Partial Acceptance”); therefore, in the event of partial acceptance, your card will be charged, and the Products will be shipped for the part of the order that was accepted.

Please kindly note that you may sustain some extra charges imposed by your payment card issuer, for which we deny any responsibility.

GIFTS

You may purchase products for delivery to a recipient other than yourself (a "Gift").

Please note that it is your responsibility to provide the recipient’s personal data in compliance with all applicable privacy laws.

If we accept your Distance Order, you will receive a Merchant Email and the process shall follow the one described above.

RETURN OF DAMAGED OR FAULTY PRODUCTS

Loro Piana ensures 2-years guarantee from the purchasing date on all faulty/defective Products.

You have the right to return Products for quality issues within the limits set forth by the law and these Terms of Sale - if we are notified of the quality issues within two (2) months from discovery. In this event, please do not hesitate to contact us at the store where you placed your Distance Order (the “Store”).

This policy applies both to Products purchased by you and Products you received as a Gift.

Please note that when the Products are returned for quality issues, we will examine them. If the Products have confirmed quality issues, we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, you provide evidence thereof in writing) to the card used for the original purchase, in accordance with the applicable regulations.

If we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality issues or have been damaged due to misuse or were shipped to us later than the above-mentioned deadline you will not be entitled to a refund and/or repair and/or exchange. We will return the original Products to you.

DELIVERY

Loro Piana will send to you an e-mail with the shipping information when available. Products will be delivered via certified delivery service to the shipping address provided by you and cannot be picked up from any of Loro Piana Stores. Please be advised that shipping costs may apply to your Distance Order and that the courier cannot deliver packages without receiving a signature.

We will make any reasonable efforts to deliver the Products within a limited number of days. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery.

Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery that you reserve the right to verify the content. Failure to do so may result in a liability for us, for which you might be held responsible.

Please note that we are unable to deliver internationally, or to Post Office Boxes or U.S. territories including the U.S. Virgin Islands, Puerto Rico, and Guam.

PRICES AND PAYMENTS

By clicking on the Payment Link contained in the email from Loro Piana, a payment page hosted by ADYEN will open and you are required to input your payment card details. ADYEN will place a hold on your payment card for the total value confirmed in our Merchant Email (or the agreed lower amount in case of Partial Acceptance).

We will not accept your Distance Order neither will we supply the Products to you until your payment card issuer has authorized the use of your card for payment of the Products ordered. If we do not receive such authorization, we will notify you. We reserve the right to verify the identity of the payment cardholder by requesting appropriate documentation.

After a hold on your payment card has been authorized by your bank, please be advised that, in case your payment card is debited for a lower amount than the total amount held (for example in case of partial acceptance), it is possible that the balance is not immediately fully available to you for reasons beyond our control (ex: delays by your payment card issuer in removing the “hold” from your payment card).

Once the sale has been finalized, you will receive an email with the invoice.

We take all reasonable care to make sure ADYEN keeps the website secure and to prevent fraud. All transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers.

If you wish to dispute the validity or amount of a charge that appears on your payment card statement, please contact us at the Loro Piana Store where you purchased the Products. [1] By accepting to pay, entering your payment card details in the “Payment Link” contained in the email from Loro Piana you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order.

If you have any questions, comments, or concerns regarding your order or if you think that we rejected your order in error or want to return or exchange an item, please contact us at the Loro Piana Store where you purchased the Products.1

PERSONAL INFORMATION

When you place a Distance Order, you will be providing Loro Piana with your personal information. We will use your personal information to process your Distance Order and deliver the Products ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Notice that can be found on the website www.loropiana.com

RETURN AND EXCHANGE POLICY

All the Products bought under these Terms of Sale may be returned to the Store where you placed your order, within thirty (30) days from the date of receipt of Products.

Returning or exchanging purchased products in our Store is free and can be done in two easy steps:

1. Bring the Products, in their original, new, unaltered, unused condition, and with all the tags and labels attached, in their original packaging along with the Sales Receipt or Gift Receipt that you received in the original shipment to the Loro Piana Store where you placed your order.

2. A store representative will check the Products to make sure that they are in acceptable condition, new, unaltered, unused, and with all the tags and labels attached. If the Products comply with the standards stated in these Terms of Sale, then:

a. If you wish to exchange the Products, we allow you to exchange the Products for same product in a different color and/or size or for a different product, based on availability in the store. It is hereby understood that any difference in price and/or tax shall apply. In case of an exchange the customer will not be charged the original shipping fee; or

b. IF YOU RETURN A PRODUCT, ALSO IN CASE YOU RETURN A PRODUCT RECEIVED AS A GIFT, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES. The shipping fee will not be reimbursed if there is no quality issue, and the return is just a result of your free choice. Please note that we will reimburse the sale’s tax paid at the time of the purchase. Refund can only be processed by crediting the same payment card used for the purchase of the Products (refund via cash, wire transfer or any other method is not allowed).

Please note that when the products are returned to us also via any carrier, we will review them for quality control. If the products are brought or sent back in their original, new, unaltered, and unused condition, and with all the tags and labels attached, we will approve the return and exchange the products or reimburse the total amount paid and applicable taxes minus original shipping and handling costs (including any taxes associated with such charges) to the card used for the original purchase. We will credit the refund to the card used to pay for the products within approximately thirty (30) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).

The right of return is excluded if the Products belong to one of the following categories of excluded products (“ Excluded Products”): 1) Personalized Products; 2) Sealed Products that are not suitable for return for health protection and hygiene reasons (underwear, swimsuits, socks, lingerie, sleep masks, face masks, candles, etc.) and that have been unsealed after delivery or if the hygiene label is no longer in place.

No returns or exchanges are accepted for personalized products unless the personalized products are damaged or faulty .

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Store, we will not be able to accept the return/exchange.

DISPUTE RESOLUTION AND ARBITRATION; CLASS ACTION WAIVER.

Please read the following Dispute Resolution and Arbitration; Class Action Waiver provision (this “Provision”) carefully. It affects your rights.

Please read this Provision carefully. It provides that all Dispute (as defined below) between you and Loro Piana shall be resolved by binding arbitration. Arbitration is a form of private dispute resolution and replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering these Terms of Sale constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow these Terms of Sale and can award the same damages and relief as a court (including attorney’s fees).

For purposes of this Provision, “Loro Piana” means Loro Piana & C. Inc. and its parents, subsidiaries, and affiliate companies, and each of their respective officers, directors, employees, and agents. The term “Dispute” means any dispute, claim, or controversy between you and Loro Piana regarding, arising out of or relating to any aspect of your relationship with Loro Piana, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable cause of action or claim for relief, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced and shall include any claims against other parties relating to services or products provided or billed to you (such as Loro Piana’s licensors, suppliers, dealers, or third-party vendors) whenever you also assert claims against us in the same proceeding.

YOU AND LORO PIANA EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.

Pre-Arbitration Claim Resolution

For all Disputes, whether pursued in court or arbitration, you must first give Loro Piana an opportunity to resolve the Dispute. You must commence this process by emailing us written notification to customer.service.us@loropiana.com . That written notification must include (1) your name, (2) your address, (3) a written description of the Dispute, and (4) a description of the specific relief you seek. If Loro Piana does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.

Exclusions from Arbitration/Right to Opt Out

Notwithstanding the above, you or Loro Piana may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THESE TERMS OF SALE (the “Opt-Out Deadline”). You may opt out of this Provision by emailing us written notification to customer.service.us@loropiana.com Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with Loro Piana through arbitration. Your decision to opt-out of this Provision will have no adverse effect on your relationship with Loro Piana. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.

Arbitration Procedures

If this Provision applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution), either you or Loro Piana may initiate arbitration proceedings. The American Arbitration Association (“ AAA”), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration only and shall in no event be commenced as a class arbitration or a consolidated or representative action or arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.

For arbitration before AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules for Emergency Measures of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols for Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action or representative action procedures or rules apply to the arbitration.

Because these Terms of Sale concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party or if required by applicable law. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA or other applicable law and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration – You or Loro Piana may initiate arbitration in either New York City, NY or the federal judicial district that includes your billing address. However, if Loro Piana initiates the arbitration in New York, you shall have the right to have the arbitration transferred to the AAA or JAMS office within the judicial district that includes your billing address.

Payment of Arbitration Fees and Costs – Loro Piana will pay all arbitration filing fees and AAA or JAMS hearing fees and any arbitrator's hearing fees, costs and expenses upon your written request to the arbitrator given at or before the first evidentiary hearing in the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law. In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with Loro Piana as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.

Class Action Waiver

Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action, representative action, or private attorney general action) unless both you and Loro Piana specifically agree to do so in writing following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of the Provision, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of the Loro Piana Service can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

No Judge or Jury in Arbitration

Arbitration does not involve a judge or jury. You understand and agree that by entering these Terms of Sale you and Loro Piana are each giving up the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and Loro Piana might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Waive other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also.

Severability

If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable, and the Dispute will be decided by a court.

Continuation

This Provision shall survive the termination of your service with Loro Piana or its affiliates. Notwithstanding any provision in these Terms of Sale to the contrary, you and Loro Piana agree that if Loro Piana makes any change to this Provision (other than a change to the Notice Address), you may reject any such change and require Loro Piana to adhere to the present language in this Provision if a dispute between us arises.

GOVERNING LAW AND JURISDICTION

These Terms of Sale (and any disputes/claims arising out of or in connection with them) are subject to the laws and the jurisdiction of the courts of the state where the Store through which you placed your Distance Order is located.

GENERAL TERMS

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

If any provision of these Terms of Sale is held invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.

Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations, or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).

CONTACT US

If you have any questions concerning these Terms of Sale, please contact the Store where you placed your order:

LORO PIANA WOODBURY STORE

831 Adirondack Way

Central Valley, NY 10917

Tel: 845-928-8387

Email: WCPBLconfirmations@loropiana.com

 

[1] If needed you can find all our Loro Piana stores https://us.loropiana.com/en/

TERMS OF SALE

These Terms of Sale set out the terms and conditions that will apply to your purchase of Loro Piana products via telephone, mail, or electronic communication (“Distance Order”) from Loro Piana & C Inc. with registered offices at 711 Fifth Ave, 11^th Floor, New York, NY 10022 (“Loro Piana”).

By confirming you have read and accepted these Terms of Sale when you submit a Distance Order you confirm your unconditional acceptance.

NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH LORO PIANA. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION PROVIDED THROUGH THE LORO PIANA WEBSITE OR PROVIDED THROUGH TELEPHONE OR EMAIL OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED ON LORO PIANA WEBSITE OR VIA TELEPHONE/EMAIL. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA TELEPHONE OR EMAIL SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS VIA TELEPHONE OR EMAIL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received confirmation. If you do not agree to changes to these Terms of Sale, you must refuse to perform any payment and therefore do not enter your payment card details in the “Payment Link” contained in the email from Loro Piana.

 

ORDER AND ACCEPTANCE

To place an order, you must be at least 18 years old and by placing an order, you confirm that you are at least 18 years old. You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our Loro Piana products (“Products”). We reserve the right to refuse to accept your Distance Order, if we suspect that you intend to resell our Products.

Once we receive your Distance Order and we have made all the necessary internal evaluations (which could result in an acceptance, partial acceptance, or rejection of your request), we will send you an email or SMS (“Merchant Email”) with the link to the on-line payment page hosted by ADYEN (“Payment Link”)

In case we are not able to accept (totally or partially) your Distance Order, our staff will contact you to find the best solution to fulfil your kind interest in our products.

Before making any payment, you are required to double check our Terms of Sale and make sure that the listed Products, delivery charges and additional terms are in line with your Distance Order.

Any fulfilment of your Distance Order, even if you already provided us with your payment card details in the on-line third-party payment page, is subject to availability of Products and acceptance by us, and we may, at any time and at our sole discretion, communicate that your Distance Order shall not be delivered, including but not limited to cases where:

• You provided us with incorrect information, including without limitation, incorrect billing information; insufficient or incorrect shipping address – in this regard, please note we do not ship Products to P.O. boxes.
• The Products that you have ordered are no longer available.
• The amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or
• We believe that you are under the age of 18
• You previously placed a distance order with billing or ship to information that was confirmed to be fraudulent.

It is hereby understood that if Loro Piana rejects your Distance Order, you will have no obligation to pay Loro Piana for the Distance Order.

You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part (“Partial Acceptance”); therefore, in the event of partial acceptance, your card will be charged, and the Products will be shipped for the part of the order that was accepted.

Please kindly note that you may sustain some extra charges imposed by your payment card issuer, for which we deny any responsibility.

 

GIFTS

You may purchase products for delivery to a recipient other than yourself (a "Gift").

Please note that it is your responsibility to provide the recipient’s personal data in compliance with all applicable privacy laws.

If we accept your Distance Order, you will receive a Merchant Email and the process shall follow the one described above.

 

RETURN OF DAMAGED OR FAULTY PRODUCTS

Loro Piana ensures 2-years guarantee from the purchasing date on all faulty/defective Products.

You have the right to return Products for quality issues within the limits set forth by the law and these Terms of Sale - if we are notified of the quality issues within two (2) months from discovery. In this event, please do not hesitate to contact us at the store where you placed your Distance Order (the “Store”).

This policy applies both to Products purchased by you and Products you received as a Gift.

Please note that when the Products are returned for quality issues, we will examine them. If the Products have confirmed quality issues, we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, you provide evidence thereof in writing) to the card used for the original purchase, in accordance with the applicable regulations.

If we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality issues or have been damaged due to misuse or were shipped to us later than the above-mentioned deadline you will not be entitled to a refund and/or repair and/or exchange. We will return the original Products to you.

 

DELIVERY

Loro Piana will send to you an e-mail with the shipping information after the Product is shipped. Products will be delivered via certified delivery service to the shipping address provided by you and cannot be picked up from any of Loro Piana Stores. Please be advised that shipping costs may apply to your Distance Order and that the courier cannot deliver packages without receiving a signature.

We will make any reasonable efforts to deliver the Products within a limited number of days. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery.

Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery that you reserve the right to verify the content. Failure to do so may result in a liability for us, for which you might be held responsible.

Please note that we are unable to deliver internationally, or to Post Office Boxes or U.S. territories including the U.S. Virgin Islands, Puerto Rico, and Guam.

 

PRICES AND PAYMENTS

By clicking on the Payment Link contained in the email from Loro Piana, a payment page hosted by ADYEN will open and you are required to input your payment card details. ADYEN will place a hold on your payment card for the total value confirmed in our Merchant Email (or the agreed lower amount in case of Partial Acceptance).

We will not accept your Distance Order neither will we supply the Products to you until your payment card issuer has authorized the use of your card for payment of the Products ordered. If we do not receive such authorization, we will notify you. We reserve the right to verify the identity of the payment cardholder by requesting appropriate documentation.

After a hold on your payment card has been authorized by your bank, please be advised that, in case your payment card is debited for a lower amount than the total amount held (for example in case of partial acceptance), it is possible that the balance is not immediately fully available to you for reasons beyond our control (ex: delays by your payment card issuer in removing the “hold” from your payment card).

 

We take all reasonable care to make sure ADYEN keeps the website secure and to prevent fraud. All transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers.

If you wish to dispute the validity or amount of a charge that appears on your payment card statement, please contact us at the Loro Piana Store where you purchased the Products.[1] By accepting to pay, entering your payment card details in the “Payment Link” contained in the email from Loro Piana you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order.

If you have any questions, comments, or concerns regarding your order or if you think that we rejected your order in error or want to return or exchange an item, please contact us at the Loro Piana Store where you purchased the Products.1

 

PERSONAL INFORMATION

When you place a Distance Order, you will be providing Loro Piana with your personal information. We will use your personal information to process your Distance Order and deliver the Products ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Notice that can be found on the website www.loropiana.com

 

RETURN AND EXCHANGE POLICY

All the Products bought under these Terms of Sale may be returned to the Store where you placed your order, within thirty (30) days from the date of receipt of Products.

Returning or exchanging purchased products in our Store is free and can be done in two easy steps:

1. Bring the Products, in their original, new, unaltered, unused condition, and with all the tags and labels attached, in their original packaging along with the Sales Receipt or Gift Receipt that you received in the original shipment to the Loro Piana Store where you placed your order.
2. A store representative will check the Products to make sure that they are in acceptable condition, new, unaltered, unused, and with all the tags and labels attached. If the Products comply with the standards stated in these Terms of Sale, then:
   1. If you wish to exchange the Products, we allow you to exchange the Products for same product in a different color and/or size or for a different product, based on availability in the store. It is hereby understood that any difference in price and/or tax shall apply. In case of an exchange the customer will not be charged the original shipping fee; or
   2. IF YOU RETURN A PRODUCT, ALSO IN CASE YOU RETURN A PRODUCT RECEIVED AS A GIFT, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES. The shipping fee will not be reimbursed if there is no quality issue, and the return is just a result of your free choice. Please note that we will reimburse the sale’s tax paid at the time of the purchase. Refund can only be processed by crediting the same payment card used for the purchase of the Products (refund via cash, wire transfer or any other method is not allowed).

Please note that when the products are returned to us also via any carrier, we will review them for quality control.  If the products are brought or sent back in their original, new, unaltered, and unused condition, and with all the tags and labels attached, we will approve the return and exchange the products or reimburse the total amount paid and applicable taxes minus original shipping and handling costs (including any taxes associated with such charges) to the card used for the original purchase.  We will credit the refund to the card used to pay for the products within approximately thirty (30) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).

The right of return is excluded if the Products belong to one of the following categories of excluded products (“Excluded Products”): 1) Personalized Products; 2) Sealed Products that are not suitable for return for health protection and hygiene reasons (underwear, swimsuits, socks, lingerie, sleep masks, face masks, candles, etc.) and that have been unsealed after delivery or if the hygiene label is no longer in place.

No returns or exchanges are accepted for personalized products unless the personalized products are damaged or faulty.

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Store, we will not be able to accept the return/exchange.

 

DISPUTE RESOLUTION AND ARBITRATION; CLASS ACTION WAIVER.

Please read the following Dispute Resolution and Arbitration; Class Action Waiver provision (this “Provision”) carefully.  It affects your rights.

Please read this Provision carefully. It provides that all Dispute (as defined below) between you and Loro Piana shall be resolved by binding arbitration.  Arbitration is a form of private dispute resolution and replaces the right to go to court.  In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions).  Except as otherwise provided, entering these Terms of Sale constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury.  There is no judge or jury in arbitration, and court review of an arbitration award is limited.  The arbitrator must follow these Terms of Sale and can award the same damages and relief as a court (including attorney’s fees).

For purposes of this Provision, “Loro Piana” means Loro Piana & C. Inc. and its parents, subsidiaries, and affiliate companies, and each of their respective officers, directors, employees, and agents.  The term “Dispute” means any dispute, claim, or controversy between you and Loro Piana regarding, arising out of or relating to any aspect of your relationship with Loro Piana, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable cause of action or claim for relief, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below).  “Dispute” is to be given the broadest possible meaning that will be enforced and shall include any claims against other parties relating to services or products provided or billed to you (such as Loro Piana’s licensors, suppliers, dealers, or third-party vendors) whenever you also assert claims against us in the same proceeding.

YOU AND LORO PIANA EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.

Pre-Arbitration Claim Resolution

For all Disputes, whether pursued in court or arbitration, you must first give Loro Piana an opportunity to resolve the Dispute.  You must commence this process by emailing us written notification to customer.service.us@loropiana.com .  That written notification must include (1) your name, (2) your address, (3) a written description of the Dispute, and (4) a description of the specific relief you seek.  If Loro Piana does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration.  You may pursue your Dispute in a court only under the circumstances described below.

Exclusions from Arbitration/Right to Opt Out

Notwithstanding the above, you or Loro Piana may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THESE TERMS OF SALE (the “Opt-Out Deadline”).  You may opt out of this Provision by emailing us written notification to customer.service.us@loropiana.com  Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with Loro Piana through arbitration.  Your decision to opt-out of this Provision will have no adverse effect on your relationship with Loro Piana.  Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.

Arbitration Procedures

If this Provision applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution), either you or Loro Piana may initiate arbitration proceedings.  The American Arbitration Association (“AAA”), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator.  The arbitration shall be commenced as an individual arbitration only and shall in no event be commenced as a class arbitration or a consolidated or representative action or arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.

For arbitration before AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply.  In either instance, the AAA’s Optional Rules for Emergency Measures of Protection shall apply.  The AAA rules are available at www.adr.org or by calling 1-800-778-7879.  For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols for Domestic, Commercial Cases will apply.  The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267.  This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action or representative action procedures or rules apply to the arbitration.

Because these Terms of Sale concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes.  However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding.  The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party or if required by applicable law. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA or other applicable law and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration – You or Loro Piana may initiate arbitration in either New York City, NY or the federal judicial district that includes your billing address.  However, if Loro Piana initiates the arbitration in New York, you shall have the right to have the arbitration transferred to the AAA or JAMS office within the judicial district that includes your billing address.

Payment of Arbitration Fees and Costs – Loro Piana will pay all arbitration filing fees and AAA or JAMS hearing fees and any arbitrator's hearing fees, costs and expenses upon your written request to the arbitrator given at or before the first evidentiary hearing in the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses.  Fees and costs may be awarded as provided pursuant to applicable law.  In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with Loro Piana as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.

Class Action Waiver

Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action, representative action, or private attorney general action) unless both you and Loro Piana specifically agree to do so in writing following initiation of the arbitration.  If you choose to pursue your Dispute in court by opting out of the Provision, as specified above, this Class Action Waiver will not apply to you.  Neither you, nor any other user of the Loro Piana Service can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

No Judge or Jury in Arbitration

Arbitration does not involve a judge or jury.  You understand and agree that by entering these Terms of Sale you and Loro Piana are each giving up the right to a jury trial or a trial before a judge in a public court.  In the absence of this Provision, you and Loro Piana might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions).  Except as otherwise provided below, those rights are waived.  Waive other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also.

Severability

If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect.  If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable, and the Dispute will be decided by a court.

Continuation

This Provision shall survive the termination of your service with Loro Piana or its affiliates. Notwithstanding any provision in these Terms of Sale to the contrary, you and Loro Piana agree that if Loro Piana makes any change to this Provision (other than a change to the Notice Address), you may reject any such change and require Loro Piana to adhere to the present language in this Provision if a dispute between us arises.

 

GOVERNING LAW AND JURISDICTION

These Terms of Sale (and any disputes/claims arising out of or in connection with them) are subject to the laws and the jurisdiction of the courts of the state where the Store through which you placed your Distance Order is located.

 

GENERAL TERMS

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.  A waiver by us of any default shall not constitute a waiver of any subsequent default.  No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

If any provision of these Terms of Sale is held invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated. 

Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations, or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).

 

CONTACT US

If you have any questions concerning these Terms of Sale, please contact the Store where you placed your order:

LORO PIANA Beverly Hills store

Tel:  310-860-0765

Email:  LosAngeles@loropiana.com

 

[1] If needed you can find all our Loro Piana stores https://us.loropiana.com/en/